Convenient location. Almost never have to wait. Helpful and fast service in getting a c-pap machine and later an oxygen concentrator. They have been able to provide the equipment for a home sleep study and got the results to the doctor in a timely manner. They provide oxygen bottles for exchange; wish they sold portable oxygen concentrators. But no one else in Grand Junction seems to sell them either. They manage the details of Medicare; I don't have to worry about how that works. They are part of Rotec somehow and dealing with Rotec was difficult, but they are able to help with orders and payments. All together, they meet my needs and are pleasant and friendly. read more

Thanks to G&G incompetent staff and manager I have had to pay $3,700 in denied claims due to overbilling on G&G Rotech Health part. Awful customer service when I tried to get things straightened out that they, G&G, messed up! Don't use them! Manager Trudy is rude, condescending and even threatened me saying "Do you want my help or not" when I requested help with the mess they made!!! AWFUL COMPANY read more

If I could give a negative rating I would. The CPAP machine purchase through G & G Medical in Grand Junction, Co stopped working properly and they refused to even try to give us assistance. They did not return any phone calls so we went in person. The response is they do not handle the CPAP brand they sold us and there was nothing they could do. Since this is a medical device and is need for health reasons you would think they would have some way of assisting. The were unprofessional, lack of consideration, lack of knowledge of CPAP equipment of either repair or replacement. We spoke to the manager who was rude, arrogant and dismissive. The worst experience. read more

We have had amazing service from this oxygen provider. Kim, both Mikes and general staff have given us beyond what was expected in making sure oxygen is delivered in a timely manner. They have had to come out to our residence to check the working condenser. I truly appreciate them. Robert Becker read more

They are the very worst company I have ever dealt with. They lost or orders they picked up our oxygen equipment and then called us saying we lost their equipment however we had a witness that saw them pick it up. They could improve in ever aspect of the company. They SUCK read more

Terrible service. Be very careful what they order for you. With my experience they wanted to send very low end cheap CPAP without my input rather than purchasing a quality unit that my insurance company will pay for. They also wanted me to pay a co-pay without even disclosing the product I was paying for. Their service in my experience is subpar and non-responsive and them seemed to be more interested in profit that meeting my needs. read more

have been using them and my machine broke, I needed a piece or new machine! My life depends in this machine and over the weekend I was being promised I'd have a supervisor call me none did. Then weekdays hit I call to speak to I believe Trudy, she was immediately rude and said no way they could help me they don't have kits( which after calling above her head they do) and her company was done with me because it had not been allot time and insurance wouldn't pay! Well after my Dr and insurance got involved not only did they find out about they had the kit I needed, but also it had been over 5yrs and if she would have done her job and looked into my notes the one from 2022 was a replacement of a broken machine and insurance dosnt count that as the start! They paid them In full which she stated they didn't, and she told me company would be able to help me and with in 24hrs Grand Mesa and Aero Care with my Dr got me my machine. My airway by this time was almost closed and immediate epi treatment I feel so much better but I could have died. My Drs office insurance and my self with my recorded phone calls with this company is taking it to the power at be because I could have died. If they would have did their job instead of trying to cover their butts for the lies and gasligjting things could have been much better. Do not use these people they don't care about you. There are some amazing people there but the ones in control are aweful and on power trip and should be ashamed if I would have died that would be criminal neglect charges!! Use Aero Care or Grand Mesa both amazing!! read more

Good service. Friendly customer service. Was a little frustrated when Brian took days to return call.

They blow you off constantly. It takes 6 weeks to get a mask, for sleep apnea, the same mask that has been used for the past year. The insurance is the same, the equipment is the same, it's not brain surgery. While these people take their sweet time, people are going without equipment. This is a horrible company and I would not recommend this place to anyone. HORRIBLE read more

We have used G & G medical for 2 years and have found them to have the worst customer service imaginable. I will find another provider, even if it means going out of town or state. AVOID using them at all costs. read more

Awful customer service! I needed a concentrator in Arkansas and was informed they no longer supply concentrators in different cities and they offered to supply a portable one for rent for over $300! I was flying and not able to take mine with me! Ridiculous! Then I decided to switch to a different company that could accommodate me and G&G took over 6 weeks to inform me that I needed to sign a release for my records to the other company.... and I had to call them to find out!! No communication what's so ever!!! I will never do business or recommend them again!!! I was without oxygen for my trip! Thanks for nothing G&G!! Worst medical company ever!!! They don't care about people, just money!!! read more

Six weeks ago my doctor put me on oxygen so I was looking around for a supplier and contacted G & G Medical. It was a challenge from day one getting the doctor's office and G&G to communicate via fax. It required multiple phone calls to the doctor and G&G. each time I spoke with one of the office employees it was hard. They have really poor customer service skills. I felt like I was imposing on their time and that they did not want to help me. Finally I received the oxygen equipment. (By the way, the delivery driver who brought my equipment was the nicest most helpful person for the whole company!!) After using the tanks and the huge concentrator I was provided, I decided I needed equipment that was more user friendly and ended up purchasing rather expensive, but so much better, oxygen equipment from and on line company. This week, as soon as I received my new equipment, I called G& G Medical and spoke with one of their phone people and asked them to have someone come and pick up the tanks, etc. They said they would pick it up during the driver's route this Friday after I get off work at 2:30pm. They said they would. Well, today I called them back to have the driver bring me a document showing that their service was discontinued and the person I spoke to said that I had not called them to discontinue their service and they had no knowledge of picking up my equipment this Friday?! They also said I had to get the doctor to send them a discontinuance for oxygen order to them. (The person I spoke to earlier in the week said NOTHING ABOUT THIS!) Needless to say, that as soon as they pick up their equipment, I will NEVER do business with this company again! read more