Great experience all around. Ryan was very knowledgeable and friendly. He even assisted with the…read moreinsurance claim process. The repair was top notch quality work as well as quick. I will definitely have Rhyno Rockchip Repair LLC do any future auto glass repair work.

From the owner: Rhyno Rockchip and Pressure Washing services handles exterior home, Roof, Driveway and fence…read morerestoration and cleaning as well as interior and exterior auto detailing. We also handle windshield repairs

I had a situation today dealing with the dust storms in southern Texas and a gravel truck that hit…read moreme 2x not just once about 3 miles from the first hit. When I realized more damage was coming if I didn't even get it handled; I was able to slide in, get back on the road very quickly. Having to travel through vs staying was absolutely perfect. I had my dogs with me and everything happened without a hiccup. The fix is perfect for my needs. At some point way, way down the road I might look into a new windshield at this point I won't unless I have another issue with stray rocks from gravel trucks. What a day of crazy weather and truckers.

Such a terrible experience! I travel a lot with work and have to replace or repair a windshield now…read moreand then so while I was in the area, I stopped in for an estimate. I felt a bad vibe as soon as I walked in. The women upfront were so cold and unfriendly. They acted like me needing a quote was such an inconvenience to them. I explained that I was in a rush but it just seemed to fuel their rude behavior so I just left and I certainly won't be returning. If they had been warmer and more professional about it then I would have been willing to wait. I would have asked for a manager but I could tell that this location is poorly managed. Simply because the projected arrogance stated that they have been getting away with poor customer service for quite awhile now. I'm not requiring some empty apology reply with a useless explanation. If whoever is reading this is truly concerned, then simply address the issue. Customer service is everything. I suggest sending your employees to specialized customer service training or replace them with better and more capable people.

Made an appointment to come to my house and repair glass in a travel trailer. Had already paid to…read morerepair front windshield in a truck. Never showed up or called.

From the owner: At JB Auto Glass we have over 20 years experience in repair and replacement of auto glass. We are…read morefully mobile and fully committed to making auto glass repair and replacement as easy and affordable as possible for all of our customers. We will come to you and get the job done without disrupting any of your day to day routine. Call today and let us know how we can help!

A year ago, I was car #3 in a 5-car accident. It wasn't my fault but the entire process had me…read morebuying a car a lot quicker than I'd have liked. Fast forward to a few weeks ago and my passenger side door wouldn't open without scraping the front fender and sometimes it wouldn't open at all. I had no idea how or where to even begin to get this fixed. I was recommended this business and showed up to get an estimate. Google said they closes at 5:30 but the door said 5. I was there at 4:50. Expecting to be asked to return at a different date they gladly let me show them the problem and they proceeded to fix it, rather quickly. Above and beyond kindness and customer service is what I received at the end of a long work day and if that is the indicator of some quality folks and a quality business. I hope I don't need them but if I do I know where to go because they have more than earned my trust and any future business I may have.

Some comments are in error by Lowell O. There was never an explanation to me the the roof of my…read morecar needed to be replaced. Never. Therefore, I also did not chose to have it repaired instead of replaced. That makes no sense as the quote was for the repairs however they are to be done. Of course I would want the top to be replaced if necessary. It also was Never explained to me that without replacement it would not look new - conversation absolutely NEVER happened. Yes, minor scratches that Collision Center caused were buffed out. The major deep scratches on my door that CC caused were not buffed out because the shop scratched too deep. It was Collision Center choice to not replace the roof of my car and Collision Center choice to not repair the damage to my door that occurred at their shop.

Extremely DISAPPOINTED! Waited 4 months to send our truck in for hail repair, understandably they…read morewere backed up like everyone else however my frustration begins with being told on 3 separate days someone was coming to get our truck and no one showed up or even called. I had to call the office repeatedly asking for communication that should be basic 101 professional courtesy when dealing in customer service only to be given some story as to why no one came. Wasted 3 full days of my time. The final time when someone was actually sent they only sent 1 driver with a trailer after multiple discussions that our truck had oversized tires and was lifted and would NOT fit on their trailer, they sent it anyway. Again wasting my entire day waiting for someone and then they show up with no way to take our truck back. I called and spoke with their office manager Lester and he verbally attacked me, insulted me over his own mistakes. Naturally i had every right to be upset, offended and completely Caught off guard that he messed this up (for the 3rd time) and tried to turn it on me for being upset. I can't imagine what person would not be completely pissed off after being told one thing and receiving nothing 3 different times! I immediately Contacted our sales rep whom we originally dealt with and explained my frustration and was told that was unacceptable and someone would be calling us the following Monday to resolve this. Monday came and went and we never heard from anyone so clearly the communication break continues. I would never recommend this place of business to anyone after being talked to the way i was over their mistake and poor scheduling. Very unprofessional and sad that the actions of one person paint such a poor picture of the business.

A deer hit my truck on the passenger side. Got my truck into the dent company. They never contacted…read moreme after it was in. I never knew what was going on. Finally got it 2 weeks after I was supposed to get it. The first thing when I got in my truck stunk like mildew. Smelled like they wet my carpet down and shut the door. When I took my truck in the owner told me to bring the new headlight I had ordered in and they would put those in because it would be apart anyway. They did not do it! They told me they would have to rewire them so they did not do it. I called the company I purchased them fro and they assured me they were the correct ones and would plug in NOT HAVE TO BE REWIRED. Then I noticed they had taken out my maps gps dvd. Like maybe they thought it could track my truck. On star does that not the dvd. Why that would have to be taken out? I as a customer am not wanting anything extra or extravagant ONLY FOR MY VEHICLE TO BE THE SAME AS IT WAS! So my mirror on the passenger side no longer automatically tilts. The window rolls down ok but it hesitates and is slow going up now. The tiny on the window is gouged in several places and there is a horrible wind noise. I talked to my adjuster he said they should stand behind their work and make it right. NOT THE CASE!!!! They came and picked it up from my work and I told them I needed it back by 3:30. At 3:40 I had to call them. They said they said they tore the door down again and the motors to the window and the mirror not their fault. Sucks to be me! And they said the gouges in my tint was from the felt and they did not do it. They had it all day. I had to call them to bring it back and THEY DID NOTHING!!! THEY DID NOT EVEN FIX THE WIND NOISE. I FEEL THEY DID NOT EVEN LOOK AT IT! So when they finally brought it back it told the guy I was calling BS! And he laughed!!!!! I will not stop ! THE WORST EXPERIENCE! GO TO ABILENE WHERE YOU HAVE SOME CHOICES.

I called in the am on Thursday for a back windshield repair. I was told the price & when it could…read morebe repaired and completed on the upcoming Monday; I accepted. When I came in on Monday the lady at the front desk so was professional and so Nice!!! The gentleman that took my call was at the front desk (so nice as well) and he took my keys and I was off to work. Before noon the same day they called and I had my car back(Mind Blown)! I can't tell you enough to have a company do what they say, for the best price and with such professionalism was heart warming to say the least. Highly recommended!

Everyone was nice up until the point where they wouldn't own up to their mistakes and pay for…read moredamages they caused. For context, some of the pillar/door body panels on my car needed to be removed in order to access the windshield. They removed them, replaced the windshield, and then replaced the panels afterwards - all with no issues. A couple days later, one of the panels fell off when I was on the highway, and I wasn't able to recover it. Now I'm out an extra $1200 to replace it, and they gave me the "we're not liable for anything except the glass" excuse and have been giving me the silent treatment ever since. Smh.

Jay and the Tint Factory knocked it out of the park again!! This is like my 4th or 5th vehicle he…read morehas done and he kills it every time. Friendliest folks around to deal with, best customer service and the sharpest work you will find. I highly recommend them, you would be hard pressed to find anyone better anywhere!

Quick turnaround time and excellent customer service. Jay does top quality work and is the best in…read morethe business. Highly recommend!

My family was on a roadtrip and our windshield was smashed by a piece of furniture that fell off of…read morea truck in front of us. Abilene Auto Glass answered our call and got us in right away as we were driving through town. They replaced our windshield and we were in and out in 45 minutes. They did an excellent job and I can't recommend them enough!

Friendly, quick, professional auto window replacement, etc. Nice people. As we were going out of…read moretown, they had it done promptly!