I had my car towed here from another shop on 11/5/2025 with a prior diagnosis suggesting a…read moretransmission-related issue. The previous shop does not work on transmissions, only engine and inspection work. I chose KS Automotive because they advertised free diagnostics, had positive reviews, and were listed as an AAA-certified repair facility. I later learned many of the positive reviews were for a previous owner. The business was sold to the current owner, Jimmy, about two years ago. My transmission diagnostic appointment was scheduled for 11/8. I received no communication that day. On 11/10, I was told that no noise could be heard and that the shop had "no idea what could be wrong." An oil change was suggested but never performed. No written findings, estimates, or diagnostics were provided. I followed up again the next day and confirmed the transmission had still not been evaluated. Over the next 20 days, no written diagnosis or physical documentation was ever produced to show that an issue of any kind had been identified. Diagnostics were repeatedly delayed until a specific technician (Kyle, who only works limited Saturdays) was available. Phone communication was inconsistent. I was left without my vehicle, without answers, and without updates for most of this time. My vehicle remained at the shop for 24 days with no written estimate, no written diagnosis, and no repair authorization provided at any point. All communication was verbal and typically only when I initiated contact. My request for transmission diagnostics has still not been answered verbally or in writing to this day. On 12/2, when I arranged for an AAA tow, the shop refused to release my vehicle unless I paid for "two of the three hours" of diagnostic time--despite never providing an invoice, itemized labor, or any written documentation to justify those hours. The tow truck driver ultimately left while the owner continued arguing with me over the phone during several calls. I requested an itemized invoice and stated I was willing to pay it at least twice during one of the calls. I was never given a number. AAA escalated the situation to a supervisor, who also could not obtain an invoice. I have since filed a complaint with the Attorney General. On 12/3, my family retrieved the vehicle in person. Only then did the shop produce two written estimates for the first time. Both documents showed a "creation date" of 11/10/25, but were printed on 12/03/25--after the vehicle had already been released. These estimates were never emailed, texted, or presented to me at any point during the 24 days the vehicle was in their possession. The documents listed only one hour of diagnostic time, and the fee was waived. The vehicle was released with no outstanding balance owed or paid. I am sharing this to warn others to carefully review the shop's current communication and documentation practices before choosing them for diagnostics or repairs. My experience did not reflect what was advertised or expected, and I strongly encourage others to consider alternative options. The shop was not what it once may have been.

I had my vehicle dropped at KS Automotive by a AAA tow truck. I don't live in the area and we just…read moreneeded a tire. Unfortunately this mechanic does not deal in tire replacement. I was very upset and didn't know what I would do. The owner of garage went out of his way to help me. He called a tire store, found they had a tire. He Jacked up my car, took the flat tire off and had his assistant drive my husband to the tire store to get a new tire. Upon their return he put on the new tire and asked for nothing. These people were a God send and I would highly recommend them. They completely saved our day. THANK YOU!

Quick Lane Auto Repair told me I needed an OEM brake caliper that would cost about $800 and claimed…read moreno aftermarket options were available. A quick Google search showed an aftermarket caliper at AutoZone for around $95. I had Fancher Garage install the part instead and they saved me hundreds of dollars. Do your research and get a second opinion before agreeing to expensive repairs. I am now a loyal customer.

Went for 4 tires on my truck very fair pricing. Great service very nice people. I would highly…read morerecommend.

This was my first time using Phillips, my company brings some of their vehicles over to them for…read moreinspection and thought I would give them a try. I brought my car here on Monday (8/1) due to a noise that it was making on the left drivers side. Drop off was a bit confusing as the front door was open but there wasn't anyone at the desk and I waited for about 5 minutes or so and had to walk around to find someone. A gentleman came from the shop area to help. He was pleasant and took my information and promised to give me a call with the diagnoses. I had informed him that it was my only vehicle and that I would need it back ASAP to be able to get home, he assured me that I would hear from someone that morning. I heard back from them at 11:57AM and they let me know that the strut mount and ball joint on the left side were broken and needed to be replaced. She quoted me a price of $350.00 for each and told me that it wouldn't be any higher than $700.00. They didn't have the strut mount in stock for my car and they would have to order it and it would arrive the following morning. I agreed to these repairs and we both hung up. Tuesday morning came and about 11AM I called over to see if the part arrived and to discuss how we were going to handle the payment. The owner indicated that yes the parts arrived and that they would be working on my car that afternoon and it should be completed. I said okay and thought everything was fine. By 4PM I had started to call them to find out the status of my car as I was getting ready to leave work to come over and wanted to be sure that it was completed. After about 1/2 hour I got a call back and was told that it was done and they "just had to get the paperwork completed". I said okay not a problem and asked what the total was and was told "once the paperwork together we can let you know when you arrive". I made my way over to them about 10 minutes later. Once I arrived a gentleman asked me to have a seat they were just finalizing the paperwork. After another 10 minutes a female walked in and we said hello and I continued to wait. After another 10 minutes the female asked me to come up to the desk she was ready for me (at this point I realized it was the owner), I came up to the desk at which time she handed me a bill for $1,041.53 which was significantly more than the approx. $700.00 which she quoted me. She then proceeded to tell me it was because they replaced the right side strut mount as well due to it being a "safety issue" and would not pass inspection. While I understood the safety issue and it not passing inspection that was NOT what my car was there for. It was there for the noise on the left hand side of my car. When I asked why repairs were done that I had NOT authorized I was told that the mechanic felt since it was a "safety" issue and the owner wasn't around to call me that he would just replace them. When I pointed out that this was unacceptable the owner proceeded to tell me that it wouldn't pass inspection (yes my inspection was due) and that it was a safety issue. While I told her I understood all that my issue was WHY DIDN'T ANYONE CALL ME TO GET AUTHORIZATION. More than likely I would have approved it, however, NO ONE called me. It wasn't like they gave me a discount on the price either. It was the same amount to replace the left side (including labor) as it was the right side. I was then "forced" into an agreement to pay the difference by the end of the month, however, I didn't agree with this, however, they were holding my keys hostage and I had no way to get home and felt I had no choice. I understand mistakes happen, but I didn't authorize this work and I can't verify if in fact the mount was bad as they didn't show me the part etc. There was no issue with the right side when I brought it in and believe that I was taken complete advantage of.

Solid place! came in for a inspection and oil change had to move my appointment due to getting a…read morenew job people were great very flexible and understanding with scheduling, and most importantly they did great work on the car!

So I took my car there because it's a German car and the guy said they specialize in those cars…read more Left the car there for about 2 weeks got my car back worse than what it was. Hood wouldn't close and my electronic power control light was on (epc) that light was never on when I took the car there. Also he sent me the prices of the parts and was trying to charge me so much. 320$ for and oil pan and another 300$ for installation???. 200$ for a dv but if you go to any website that sells oem it's 75-100$. Never taking anything to this guy again.

Being from the Auto business myself, I can attest that finding an honest Mechanic is hard to find…read more Patrick is indeed one of the good guys. At first as always I was very reserved with him and double checked his work and part sourcing. But after multiple times of being spot on. I now can say I found my Mechanic. And will refer them to anyone looking . And it's just a bonus that they are a recommended shop from tire rack. Thank you!!

Tariq understood my emergency since I received a full system failure warning and accommodated me…read morethe day after I called. A full diagnostics was performed. the battery was replaced and other necessary things were completed. They have a complementary shuttle service so I didn't have to wait. A driver took me home and picked me up when the service was complete. I received a prioritized list of a series of issues that I plan to have resolved over the next several months as well as my PA inspection when the time comes. I'm a completely satisfied and impressed customer who will return for future serve and will be recommending Campanella to family and friends!!!

Dropped my truck off to have new tires installed. Staff were knowledgeable and friendly and offered…read morea shuttle to pick me up at no charge once my vehicle was done. All in all, great experience with them. Will definitely return for additional work.

K&T come thru when you really really need an assist! We had a bit of bad luck with a car just…read morebefore our daughter was to take it to college. We got it back from the shop just in time, only to see that an inspection was due. And we had a 12-hour drive. They got us out the door quick this morning! Thank you Mike and K&T!

Took my car in for 70,000 mile service. They were very professional and competent. Also, before…read morebuying my used vehicle we took it to K&T to have them check it over. They did not charge for this courtesy service.

Been using this shop for a couple of years and they've been honest and priced things fairread more

My go to place. I have found them trustworthy and reliable and I am picky for my mechanic.read more

Friendly and kind. Fit me in when I had issues with my tires. Fully explained what was wrong and…read morehow they fixed the problem.

The owner provided wonderful service. He was friendly and straightforward. We went to Longwood…read moregardens for leisure and found out we had a flat tire, which sucked. But getting the tire fixed by him kinda saved the mood of the trip. Really appreciated his work and kindness!