If I could zero stars I would. Buyers beware. I contacted this dealership for a new vehicle…read more Found a vehicle I wanted, test drove it, negotiated a price and was ready to buy. Before I even test drove the vehicle or set foot in the dealership I explained that I am a veteran and already had financing through Navy Federal. After wasting all of this time to travel 1.5 hours to the dealership, I was ready to buy. I was then told about all of these extra fees that were not necessary including a lien fee, etc. I was then told they would not accept my financing because they did not know when they would get their money. Again, a bunch of crap. When all was said and done, instead of buying a "new" vehicle with 3800 miles on it, I could the same model with more options for less of a price and had no problem using my financing. Overall, bad business and not a way to treat a veteran who honorably fought for his country. Shame on you!! but thanks for opening my eyes to a better deal where I did not get ripped off.

There service department doesn't care about there customers. Incompetent would be the best word I…read morecould use. Find a good dealer, Providence is not a good dealer.

Let me tell you, they are just great! I do not live in the area anymore, but needed service this…read moreweekend while visiting. I called on a Friday afternoon, explained my situation - Chris in the Service Dept. said drop it off Friday night - and at 10:30am Saturday I am already back in my truck. I didn't need much work, but I am still marveled that they took care of my needs so quickly. I have been a Hondru Ford Customer for 15yrs - even though I have lived in southern VA for the last 10yrs. When I needed a new truck they helped me out and even shipped it down to my front door. I obviously don't get to use the service often, but you better believe that if I still lived here I would use them for everything. They go above and beyond to accommodate and the treat you like a real person when discussing your needs and maybe the things that they see on the horizon as far as service.

contacted Jon Hershey via internet on a car listed on their website. made a very specific offer. he…read moresaid he could not meet those terms and I let it go at that. 2 weeks later I made the same offer again. this time he asked for trade-in details, photos, and sent me a credit application implying he was now receptive to the offer. when asked to honor those terms he upped the price 2000.00 dollars! Stay clear of this guy and this place if they will hire and pay for this type of employee they will stoop to lord knows what Now I know what they will stoop to. Val Conte calls me and identifies himself as the director of Hondru. He asks me what the problem is, and as I begin to tell him he cuts me off mid sentence so often that I had to tell him to STOP. I explained his employee began a negotiation and then turned to a manipulative lie to get me to the desk. (The term 'GET THEM TO THE DESK.' Is a hack salesmans tool to move you to a decision where the deck is in the favor of the Dealership. They use urgency, emotion, time spent, and fawning concern to manipulate you into making a foolhardy decision.) I asked him directly if the deal his employee had agreed to was within his power and he immediately talked over me. "No one is going to win if you are not going to be reasonable." Was his attempt at bringing me back to the negotiation. His only reason for the call was to get this review removed. The car I was interested in is rather rare. And that was the only reason I began talking to the sales people at Hondru. I and my family have been in all facets of the car business since the 1930's and we can all call Tom Freysinger, John Sutliff, Gary Lawrence, and Danny Sunderland friends of many years. I suggest you look those 4 up as dealership owners and representatives of fair and honest car dealers.

Tamara was awesome, professional and really knows her stuff!! Highly recommend! I walked on the lot…read moreand she read my mind! Thanks Tammy!

Made the mistake of trying to take my car here when I first moved to the area about a year and a…read morehalf ago. Easily the strangest and most unenjoyable experience in my near 25 years of owning and maintaining a car. Not only was their diagnosis of my car filled with inaccuracies (inspiring a chuckle from two different mechanics in the area who reviewed their diagnosis and ended up doing the maintenance work), their repair shop then held my car hostage after doing work that I did not authorize. Their manager was incredibly rude and unprofessional. I asked to speak to the owner, who not surprisingly was "in Florida" and unavailable. I ended up paying with credit card to get my car freed, and after talking to the local police who didn't seem a bit surprised by my experience when I told them where I was. I ended up disputing the charges with my credit card company and got a refund for the work I didn't authorize. That was more than a year and a half ago and none of the "problems" they wanted to charge me over $4,000 for have ever been an issue - not even after two inspections and an additional 15k miles on the vehicle. I think I've had to put in maybe $1,000 combined since my nightmare experience with this business - so clearly something was off. The only reason I am giving them a 1 is because a 0 isn't an option. Never, ever again.

This place does great work at reasonable prices. The best thing is that they don't try to up-sell…read moreyou unnecessary service that you don't need. Honest and quick.

We threw a timing belt on a trip through PA, and found this place through a series of…read morerecommendations. They quoted me $550-$650 for the timing belt + water pump, with the caveat that because the belt went while we were moving we might also need a valve job, which would be $900. The valves did end up needing doing, and we left for $1,450. But not only did they do the belt / pump / valves for the lower end of their estimate, they also replaced all the plugs and did a mini tune up. No charge. And then we realized a day later that there was a little sticker in the upper corner of our windshield - they'd snuck in an oil change as well. They even put the higher mileage stuff in there for us. So cool. Great service, and everyone was super friendly and helpful. Highly recommended.

Best place to buy a Volkwagen! Or any car, for that matter! John was a pleasure to work with. He…read moregave us a fair value on our trade-in, worked with our lender (we came in all ready approved), and we got the best deal on a beautiful car! All the vehicles on their lot are clearly taken care of - top notch choices! We drove 2 hours to buy our Jetta SportsWagen from the Hubers and we would do it again in a heartbeat. We've already recommended them to several people. Can't say enough good things about this dealer!

I love Christiana Garage! They are the most honest repair shop I've dealt with in my over 40 years…read moreof driving! Highly recommended!

Friendly people. They gave me an estimate and stuck with it, even though the parts they ordered…read morecame in more expensive than they predicted. Good prices. They did the repairs swiftly.

Straight up good sales. I didn't purchase, but I was pleased with everything he offered. I'm eyeing…read morea car. Hope it's still there.

Friendly honest service done properly and without problems. Quality staff that doesn't try to…read moreupsell you

I bought a used Nissan Roque. After taking it home the following day the breaks were squeaking. I…read moregave it a few days to make sure it wasn't brake dust. I call them since they gave me a 30 day warranty. Let me tell you something the did not find no squeaking the stated the breaks were good enough to pass inspection. So I squeak myself out of there. My husband took and check the brakes and the rotors needed to be replace. So my advice if it ain't a brand new BMW don't buy any thing used