Not giving one star because their prices are lower, however, doesn't excuse their unprofessional manner. Scheduled for them to do two tesla model 3s(900 dollars) for them to be at the house at 930. 915 I text and they say that they are 10 min away. In between 930 and 1030 I texted multiple times and called. They never responded or answered the phone. I send a text at 1030 saying to just forget it and cancel. They finally responded after I canceled. This is a direct quote from his text,
"Man I was in the gas station getting gas plus there's traffic. If i had teleporting capabilities i would be there. If you want me to turn around just let me know. I'm not hurting over tinting 2 cars I've gotten 10 calls this morning for tint and I was giving yall the whole day to tint them nothing else is scheduled."
Hour late with zero communication until I canceled. Lied about being 10 min away. Then being smug about how he doesn't need my business. If you are scheduled to be somewhere at 930, then plan accordingly for traffic and whatever else you have to do so you can make the appointment on time. Or at least have the decency to respond to multiple calls and text. Give updates instead of ducking calls. Understandably, things happen, however not having arrived an hour after the appointment and not communicating any delays whatsoever, until after I canceled
Also posted this review in the review section of the company facebook page with screenshots of his unprofessional and smug manner. Instead of addressing the situation and rectifying it like a normal business would do, he turned off the review function of his facebook business page. Since you can't delete individual reviews without facebook reviewing it to determine if it is a real review(which im sure because of the screenshots of the messages they would have not deleted my review), he just turned off that function all together. Normally i am never this petty, but the manner in which he went about all of this is completely wrong. read more