Awesome place and Salim is very professional and answered all my questions. Got a great set of…read moreglasses at a very fair price.

Unprofessional. I needed to replace the lens of my reading glasses (using the frame I already had),…read morewhen I stopped by Vision Mood, I specifically asked if they could work with my Frame and they said Yes. After waiting for 2 months, I finally found that Vision Mood broke my $800 frame and guess what, tried to sell me a new Frame without reimbursing for the broken Frame, that is an absurd and completely unprofessional. Don't go there, find another place.

(3/5) - Great store, mixed service, frustrating follow-through…read more I visited the Ray-Ban Store on Lincoln Road to demo their new smart glasses, and the experience was... a bit of a rollercoaster. Let me start with the good. There's a lot of construction happening on Lincoln Road right now, especially right in front of the store, so it's a little tricky to find--but once you get there, the space itself is beautiful. The store is clean, modern, and very well put together. The displays are sleek, and overall the ambiance is easily 5 stars. The initial service was also solid. There were three employees working, and all of them acknowledged me when I walked in--even one who was already helping another customer, which was noticeable but not intrusive. It gave the impression that they were attentive and on top of things. That said, a couple of small details stood out early. Some of the display glasses had noticeable smudges, and there wasn't an obvious place to clean them before trying them on. I had to ask for a cloth, which felt a little off for a premium retail experience. Now, where things started to go sideways: I had a reservation to demo the new smart glasses (which I'll review separately--they're actually very impressive). During the demo, the associate noticed I was already wearing a pair of Ray-Ban Meta Smart Glasses and incorrectly identified them as first-generation. I politely clarified that they were second-generation and that I also owned the original Wayfarer version--but instead of moving on, she doubled down. What followed was a surprisingly long and unnecessary back-and-forth (5-10 minutes) where she insisted I was wrong. Another employee even joined in to support her point. Eventually, they clarified that they consider their in-store lineup as the "first generation," which... fine--but that's not the same thing. At that point, it stopped feeling like a conversation and more like they just needed to be right. It was awkward and honestly off-putting, especially given the price point of what I was there to buy. To her credit, the demo itself was well done. She walked through the features clearly, and I left feeling good about the product. Unfortunately, the biggest issue came after the purchase. When I got home, the glasses I received were clearly used--and worse, they were defective. So I came back the very next day (through all that construction and traffic again) to exchange them. I realized I had left the charging cable at home, so I asked if they could just swap one from the box--standard USB cable, nothing special. The same associate refused, saying everything had to be returned together because the items are "serialized." That didn't make much sense for a basic cable, and given the context, it felt more like she was being difficult--especially since she made a point to reference our earlier disagreement. I left, came back the next day, and had a completely different experience. The manager handled everything smoothly, immediately offered a replacement, and even asked why the cable hadn't just been swapped out the day before. Night and day difference. Final takeaway: * Ambiance: * Product: (pricey, but impressive) * Service: (saved by the manager) For a brand like Ray-Ban and a purchase in this price range, you expect a more consistent, "white glove" experience. The store looks the part--but the service doesn't always match it. I still like the product, and I'm glad I did the demo--but I'd be cautious about expecting a smooth customer experience here. Hopefully they tighten things up, because the potential is definitely there.

Despite a couple of unexpected issues, they've done their best to address matters and see to my…read moresatisfaction. Nicolas Huertas was the best part of my experience.

Great store! Dan was a big help in deciding which frames to buy. Very knowledgeable.read more

Do not shop here. They sold me transitions lenses that do not get dark and sold me on these lenses…read morebeing better than the competitors. Liars! Stay away!

To be honest, this more has to do with my taste in price ranges. This is a super fancy store, but I…read morethink you could probably get quality eye glasses at another store for cheaper prices so thats just my taste not to spend this $$$ on eye glasses or sunglasses. Its more for people want to be a label whr. lol! Secondly as an American, id really like to speak with someone who speaks the English language fluently as was not the case at this store. Nice area though. The area is very trendy and hot, with all the artwork.

Rebecca Is the owner of this company and she is the most capable and amazing womanI have ever met…read morewhen it comes to the optical industry! Her professionalism and her awareness of style and function are true asserts that speak volumes of her knowledge when it comes to choosing the right optics! I highly suggest that people find her and take full advantage of this woman's services. You will not be disappointed 5 stars

I was looking for sunglasses for my gf for our anniversary. I went online and shopped around and…read moredecided which ones I wanted. I made a decision on some Ray Bans. Now I was price matching. I went to the Sunglass Huts, Macy's and another store. They all ran about the same; then I looked online for the local Sunglass stores, the mom and pops ones. I ran into Rebecca's shop, Access Ur Eyes Optical. I went to check it out and it was very nice and small. I looked around and she had all the designer brands as the big sores everyone is used to. She was so pleasant and knowledgeable about her craft. She had various different styles and she advised me that she also does prescription. Which was a good thing she did because I was also looking to buy my daughter some prescription sunglasses. She had the exact same sunglasses that I was looking for my gf and she also had some great Michael Kors which was my daughter wanted. We spoke for some time and at the end of it all I bought my gf sunglasses and my daughters prescription sunglasses. The price to say was great as I saved a good 20%. She was nothing but professional and courteous and I had a lot of questions. I will definitely be coming back and recommending her place.

They scam hard in here be aware I walked into the store just to browse mind you I have a pair of…read morePradas on that I got from the Prada store in Maui, Hawaii from the actual store itself yet I walked in Designer Eyes to see my same pair of glasses on my head on the shelve for $850 mind you I got my pair from the Prada store for $450 so I completely just didn't trust anything about the store or the prices they're charging double or more when you can get it from the actual designer stores weather it's Gucci , Prada etc they charging double here than the actual stores!

Daniela was very patient and helpful when helping me try on glasses. The place itself is clean and…read morehas a wide selection to choose from. It seems they get new styles in regularly from designer brands. It's pricey, but again this is a designer lens store. This trip I didn't find what I was looking for. I'll try again another time.

Great customer service from Koko! She picked out several great options for my face and they all…read morelooked great. Thank you Koko!!

This review is 100% honest. I've had a dozen pair of glasses in my life and finally the glasses…read morethat I got from framed optical are my glasses dream come true. I know longer need to wear in another pair of glasses for reading and I can see my computer perfectly and nighttime vision is great. Jamie selected some frames for me that were so hip I no longer want to wear my contacts, I prefer to wear my glasses. Check out the video I highly recommend the store, also I went to four other stores on Lincoln Road and framed optical had the most coolest and most interesting high end glasses of any of the stores! By the way not only did he select the best frames but he made the lenses for me, thank you very much Jamie!

This doctor is a true scam artist. My girlfriend Melissa went in to get a routine eye checkup,…read morewhich normally costs around $80-150. They ended up charging my card $547 for a routine eye checkup. What?!!??!?! What?!?!!?! WHATTTT?!?!?!?!?!?!!?!?!?!?!?!?!?!?!?!?!?!?! She told them that she needed everything to be able to get her glasses online and the contacts. And she went to go buy her prescription glasses online and they didn't provide the Pupilary Distance on the prescription and are telling her she needs to come back in and pay more money. WHATT??!?!?!?!?!!?! WHAT?!??!?! I do not even understand where these 5 star reviews are coming from this, company is a complete scam and should be put out of business. I'm reporting you to the BBB. To the Florida Department of Health, Florida Attorney General, Florida Department of Business & Professional Regulation, Federal Trade Commission. DO NOT GO HERE UNLESS YOU WANT TO GET COMPLETELY DEFRAUDED AND RIPPED OFF FOR SOMETHING THAT SHOULD COST $80-150. These people should be in jail for what they're doing to people.

I had an eye emergency in the middle of my vacation in Miami. I was able to easily make an…read moreappointment for next-day assistance and was helped promptly. I ended up with a tear in my cornea. The drops helped me tremendously until I was able to get to my home doctor. The team here set me up for a successful recovery. Thank you!