Hadia and Princess have all the patience and concern to make your experience fun and rewarding. I am so pleased with glasses I ordered. So grateful for their knowledge and concern. They really care. read more

Terrible experience. The Eye Dr. made me feel extremely uncomfortable and embarrassed saying very cruel and mean statements and that I had the worst eyesight he's ever seen. He even took a picture of my eyes with his personal iPhone (which I'm pretty sure is illegal) I don't recommend this eye doctor at all. I left feeling horrible about my eye sight and they definitely overcharge even for an eye exam. Just a recommendation: DO NOT GO HERE! read more

I've been getting my eye exam and glasses at For Eyes on Alton Rd, South Beach for the last 5 years. Dr Pham is very thorough and last year he referred me to a specialist to remove a tiny pimple on the inside of my eyelid that I wasn't aware of and then unexpectedly called me a few weeks later to make sure that I had taken care of the problem. I've always found a good selection of frames and the prescriptions have usually been right on. The one exception was this year and there was no problem having the frames (arms were too short) and prescription (glitch in the progressive lenses) replaced to my satisfaction and to spec. I can't recall the names of all the staff who have assisted me over the years but this year Monika and Princess were both knowledgeable, helpful and cordial. This has been my experience. read more

I wish I could give them less than 1 star. Not only did I call 8 times with no response, when I picked up the sunglasses the quality was the same as the junk from the dollar store. Amazingly, I found out later that ForEyes manufactures the sunglasses themselves yet still costs $400, which is the maximum for what my insurance allows. The case they gave me was for Ralph Lauren, which was not the brand of the actual sunglasses, and the only way the sunglasses fit in the case is if they are positioned in a way that will scratch the lens. They offered to switch cases for a ForEyes brand, but said the case would be too small for the sunglasses anyway. I plan on investigating with the CMS. read more

I want to preface my crappy review of this store by stating that the drs at this store are great-- they deserve better. The eye glass store is a joke. They lost our glasses-- they took months. When I called, I received perplexed looks, lies (They'll be here tomorrow.") and flat out, "they're lost, we'll provide a credit." Needless to say, I never received a credit. They're not rude, they simply do not know what they're doing. read more

Why do people get jobs that require them to interact with the public if they hate interacting with the public? The sour faced staff here has turned me off - like how dare I interrupt their texting with my stupid eyeglasses request. Bad service, unhelpful manager, really it's amazing they are still in business. I guess there is always some unsuspecting tourist who is willing to ensure terrible service and outrageous prices. An eye exam is $200 and up. Glasses are $500 and up. Those prices might work if the location was nice, or the staff was amazing. But it's like a wal-mart level, actually worse, with prices triple. Please close. Miami Beach deserves better. read more

I wanted to say I didn't deal with eye doctors It was just the one sales girl that, she's pushy she doesn't listen she up sales, still sales from the other girls we were of her she's never listens and blames you if it gets messed up it's unbelievable again though it was not the doctors it's the sales girl read more

For Eyes - took three times for her to fix,Girl that still sales from the other girls short curly haired girl stay away from her - Eyewear & Opticians Near Me - Miami Beach, Florida

The attitude of the assistant at the contact lens desk was appalling. She was busy on her phone clearly on a personal call and irritated by my approaching. I came through the door at 12.49pm and when I said I had a 12.40pm appt she said I would have to come back at 4pm because I was 10 minutes late. When I asked to speak with the optometrist she told me he had left five minutes earlier. She was stone-faced, unfriendly and unapologetic. I stormed out and will never return. The days of Dr Shapiro are long gone... read more

My visit to For Eyes on 12/31/23 was horrible. It was the last day to use my insurance benefits. After selecting two pairs of frames. One was Kate Spade @$219 the other Michaels Kors@$179??. I told Mona exactly what I wanted in the frames. My request was for bifocals only since they would be used specifically as a second pair for reading only. NO other add-ons were requested or discussed. She proceeded to type information in her device. Then informed me that the prices would be $500 plus per pair. I reiterated that I only wanted bifocals, nothing else. Period! She then told me that I could choose a pair of frames from the $69 selection. This did not make sense to me since I had an insurance credit for $300. She never explained that only packages are sold at For Eyes. Mona proceeded to select several pairs of the ugliest frames from the $69 selection. This made me feel like an indigent customer! She never had a conversation about pricing or add-ons. Needless to say I ended up with unreasonable add-ons for indoors reading glasses. Additionally, There was a $27 out of pocket after the $300 credit. Therefore, I got a $327 pair of glasses that I have never worn and will never wear. This was the worst experience I've ever had at For Eyes. In the past, the manager Milly was always about pleasing the customer and making sure you were satisfied with your purchase. I even followed her from the Hollywood location. Mona appeared disconnected, aloof and unconcerned as she continued to type in her device with no conversation unless asked. She only seemed interested in making money for For Eyes. Making sure every cent of the insurance money and "plus" was depleted. I had anxiety over the treatment received. A few days later I phoned the store. Mona wasn't in. However, I explained to the young lady that I didn't realize all those add-ons were there until I looked at my receipt. She explained that everything comes as a "package" which was never explained to me by Mona. The bifocals could only be purchased in a package not separately. This was news to me since I had never encountered this in the past! She invited me back to the store to speak to the manager. It was shocking to learn that Mona was the manager!! However, my anxiety and stress levels would not allow me to revisit that particular location nor was I able to write about it and share this horrific experience until now, six months later. read more

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Excellent Customer service ! I've been buying my glasses at this For Eyes location for several years and I'm always very pleased. A special Thank you to manager Vanessa for her special attention to my specific needs. Thank you so much! read more

No stars all the do is try and make more money!! I waited my correct Prescription and they give me reading glasses and to get my correct Prescription I have to pay an extra $650 when I have insurance! THE WORST CUSTOMER SERVICE!! Do NOT GO! They're Terrible! read more

The doctor here is very nice and good at his job, I would recommend anyone to go to him you won't be disappointed Vanessa is great also she always remembers me which makes me feel very welcome. read more

I'm pretty sure this place is not a real optical store. I've now made the mistake twice coming here out of sheer convenience. The prices are decent however, you are not getting your glasses and you will not get your contacts without a big fight. Two years ago, I ordered glasses which they guaranteed me. They would be ready in two weeks since I had a trip I had planned long story short they denied guarantee me two week delivery on the glasses. Had to go on a trip with no ice then I walk into the same pothole this year. April 5 I went into order contact lenses, they advise me on the brand. I said they charge my credit card here. We are over a month and a half later and not one person from this store has called me to give me an update on my contact lenses. I have to call to check on the status where they tell me sorry but they were mailed to your home, lie! Then they told me oh they are in back order. Then they tell me oh so sorry we don't know what's going on can you just take this little box of samples And will call you whenever we find anything out. They will not give you a date on when you could possibly get your contact lenses they won't even change the brand with the same prescription because they want to pretend that's gonna take longer than a month and a half. do not go to this place if you're serious about needing to see customer service doesn't care this store does not care however they will offer a refund with no solution to your problem. I will never go back to For Eyes and I don't recommend anyone should put themselves through this sham read more

I have been coming here for eye exams for years. Dr. Shapiro is great; very thorough, albeit extremely soft spoken! Clean the potatoes out of your ears before your visit! I generally order my contacts online because it's just more convenient to have them delivered to my door than to trek over to the permanent mess that is Alton Road, but I believe that if you find a less expensive price online, For Eyes will match it. Over the summer, I had a lingering eye infection. I got an appointment the same day with Dr. Shapiro and they were very upfront about the costs.... $150 and all subsequent follow ups were included. There were many subsequent follow ups! I ended up ordering a pair of glasses from the store - my old glasses that I ordered online were the wrong prescription, plus the coating on the lenses had started to crackle, rendering them pretty much useless, unless the goal was to wander into traffic due to limited vision. I was a bit irritated at the cost, but my prescription makes me close to legally blind, so there is not much I can do about that. I picked out a pair of glasses that were as stylish as I could get given the strength of my RX. I gave them a test drive for a bit and found they were not sitting right on my nose, so I brought them back and Bibiana adjusted them right there, no problem and assured me I could return as many times as needed till the adjustment was perfect. I think the customer service is good, and the selection is extensive. They are not 5 stars because many of the glasses are quite expensive and at times, Dr. Shapiro's front desk guy is a little loosey goosey; for example, he made an appointment for me and when I showed up, it was Dr. Shapiro's day off. Another time I arrived for my appointment and the store wasn't open yet. But, all in all, a good experience. read more

I was welcomed within minutes of coming through the door and only had to wait for the young lady to locate my completed glasses before we sat down and made sure all was ok. It was! Easy transaction. read more

Amazing Service hands down. Visiting from Atlanta and had an emergency with my current contacts and was in need of a new pair. Was able to go to For Eyes, where Omar assisted me with outstanding service. Clean and cool environment and professional staff. Thank you Omar! Thank you For Eyes!! read more

I was in Miami Beach on vacation and the lens popped out of my glasses. I did not have the correct tool so I could not resolve the issue. I stopped in the store on Alton Road and Dianna was awesome. Service was quick and she fixed my glasses. Thank you very much Dianna. read more

Loved this place for ho it run by great business with these people who works for eyes company... no complaints.. I ll definitely come back fro. Me glasses or sunglasses when I can afford them! :) read more

Great experience - this friendly staff helped me out. I showed up 5 minutes before their closing time and they were willing to look at my sunglasses and took them in for a repair. They completed the repair within 24 hours and called to let me know that they were ready for pickup. read more

I'm a loyal customer more than 10 years. Ask for Vivian!! She always helps me with everything. Help me to choose the right glasses style that fits my face shape, choose the right lens and color, and today I stopped by to adjust the nose pads. End up Vivian replaced them no charge! Seriously? Long time ago I stopped by for pad arms adjustment. No charge either. Better price. Great service. Vivian is like mom taking care of me. Thank you so much. read more

Can't say enough about Dr. Pham. Nice, educated professional! Gave me a smooth contact exam. Got photos of my eyes done and explained in detail about my eyes. Thanks for the contact and eye exam Peter ! read more

I have been going there for the past couple of years. Very professional, clean and hospitable. The doctor is very respectful and helpful. Thank you for the great service. read more

On Several occasions, this optical has failed to provide customer service. The ladies who place the order for your contact lenses, have ZERO communication skills. They display an "i don't really care about you" attitude. they say that their "commitment to me is their number one priority,"and that they "value our business." Dr. Shapiro's staff there for his side of the office, is significantly better trained in customer service than the optical. Everyone has always told me to just go to the doctor there who is great, but to IGNORE the optical. They are a mess. I will never order from them again. Plus, they don't ship it to your house as a service. In a nutshell, they offer poor service. You can clearly tell those women don't want to work there on a Saturday. read more

First, I had to wait over half an hour to see Dr. Shapiro and then when he finally finished with the patient in front of me, Omar asked him to write out a prescription for someone who had called it with a request. So I had to wait even longer. After seeing the doctor, I decided to order the lenses and my glasses from the front of the store, even though last year I'd ended up going elsewhere. Now I remember why I went elsewhere -- their customer service is not great, to say the least... I picked out my frames and was ready to go (I did this while waiting for Dr. Shapiro, and during the whole time, nobody came over to help or offer an opinion on how the frames I was trying on looked). So when I was done with the doctor, I asked someone if she'd be willing to help me -- Viviana, I think; she never actually introduced herself. She then spent a long time on the computer looking up my benefits. She didn't explain what she was doing or why it was taking so long. Finally I asked if she could just call me once she got the information. She seemed surprised that I didn't want to sit there waiting forever, but agreed. But then she didn't call. So I called her and the price she quoted for the contact lenses AFTER my copay was more than I'd have to pay if I ordered them online and didn't use my insurance at all. I asked her about the price match guarantee they have posted in the store and she told me that's only if you don't use insurance. What? How does that make any sense? So she told me she'd ask the manager and call me back. She told me she'd really call this time. But she didn't. So I called again. And she told me the manager said they couldn't match the price I found online because I was using insurance. So I told her to cancel my order. And next year, I may or may not use Dr. Shapiro again, but I definitely won't try to get my glasses or lenses from For Eyes. read more

I finally had to break down and shell out the money for new contacts and glasses....the eyes are getting worse in my old age.... So I had the works eye exam done here. The staff was all very nice, professional and knowledgeable about various products. They also sit down with you and piece by piece will go through your insurance (if you have it) and help figure out what will be the best deal for you. For example, my insurance only pays for contact OR glasses....but I needed both since my eyes decided to be stupid. Anyhow, things I like: -they got me right in for an appointment (same day I called) -they didn't keep me waiting at all for my appointment when I got there -my glasses and new contacts arrived within a week -pick up was quick & painless -professional, nice staff -free adjustments for glasses you purchase with them They had a private lot and some late night hours (til 8 on Tuesday & Thursday and 6 all other weekdays). They also have a number of coupons and specials you can find on their website. read more

Do not waste your time or money with these crooks. First strike- When I went to pick up my contact lenses they could not find the order. I waited 20 minutes just to find out the order was incorrect. I had to come back a week later. Second strike- My contact lens prescription was off by 0.5 on one eye and I basically could not see. Instead of taking responsibility for their mistake they made me pay $60 for the wrong lens and another $60 to order the right one. Third strike- A year later I try to re-order my contact lenses pn coastalcontacts.com. For Eyes will not verify my prescription because it expired a whopping 10 calendar days ago. If they think they will see me again to drop $100 on a new eye exam they will wait forever. Three strikes and you're out. read more

You know, in reading some of these reviews I just don't get it. I have been going to For Eyes for years 'seeing' as I manage to go through glasses like a sports bar patron goes through peanuts. Yet in all my visits, I've never encountered any form of predatory pricing or crook-ish behavior and never had a rude encounter. In fact, I've never had any negative experiences. To be fair, I've never had an eye exam here, and I don't wear contacts. Still if there were a problem, I would've noticed it 'with my special eyes'. This leads me to my next point. Of course, there are situations where penning an unfavorable review is useful and warranted. And then there are those times when I feel that some of the unfavorable reviews have more to do with the reviewer than the product or service being reviewed. In my not-so-humble opinion, if you expect fire in heaven or ice water in hell, you're in for serious disappointment. More to the point, I'm a firm believer that you get back what you give out and vice-versa. Though For Eyes is a technically a chain, it strikes me as intimate - kind of like the bar in Cheers, where everyone knows your name. And even if they don't know your name, you still get the feeling they like you. I attribute that to their staff. They're always busy but still take time to greet you. There's a nice selection of frames - designer and standard. And even if you eschew the $500/frame designer wall for the sale wall, they won't make you feel like a complete loser. Huge in fabulous SoBe. The store is conveniently located and well-laid out with enough signs advertising specials that even a blind person can see them. Case in point, I can't see ten inches in front of me, yet I've seen signs - on the door, in the interior, etc. With that said, I dropped by For Eyes today to (1) have sunglasses tightened, (2) order a new pair, and (3) with the unrealistic hope, a broken pair could be fixed. It was a little more crowded than usual. I waited a little less than ten minutes for Angelica to take care of me. In the past, I've alternated between Bibiana and Stephanie. Bibiana is a caring maternal energy type while Stephanie has this posh 'New York' edge with her serious and confident air. Regardless, my experiences with either have never been anything but positive. Both are professional, knowledgeable, pleasant and personable. Today, I worked with Angelica. A sweetheart. Honestly, it's difficult to rate which of these women is the most pleasant because each strong personality is, at once, charming and engaging. Bottom line, this triad is a testament to For Eyes' attentiveness to customer service. Brava! Angelica was courteous, efficient with a hilarious sense of humor. Something I appreciate. She was sweetly honest about my delusion in fixing my poor broken shades. Hey, I tried. The rest of the mission was accomplished. Total in-store time: 20 minutes with a promise to reach out in about a week when my new pair comes in. You know in reading some of these reviews, I don't get it. read more

Let's just get this out of the way first--I've been wearing glasses and/or contact lenses since I was 12 years old, and I've always been a fan of For Eyes simply because their name is punny (Four Eyes, get it? Bahahahahhaaa! I love it, but I'm a word play nerd). Anyway, wow, looks like some people had some bad experiences w/ this For Eyes, but not me! Last year, I had a good eye exam, got my good glasses and contacts, no problem. I think I sat there waiting kind of a while for the doctor, but in what doctor's office does that NOT happen, really? This week, I got a coupon in the mail--2 pairs of glasses for $49! No special add-ons, no transitions lenses, no anti-reflective coating, but really, who cares? 2 pairs for $49 and the selection was NOT limited and tinting is FREE! So new regular glasses and new prescription sunglasses, can't beat it! And the girl who waited on me--Angelice--super nice and VERY helpful. Great experience, and I should have my new glasses early next week! YAY! read more

My vision has gotten progressively worse over the past few years. The staff at this store has gone above and beyond to help me see as well as physically possible. They are friendly, efficient and extremely knowledgeable. I trust them completely and rely on their judgement. They have proven over 5+ years that they always have my best interest (& vision) in mind. Recently, I had a particularly complex vision issue - they referred me to their in-house optometrist - Dr. Peter Pham. WOW - what a caring, knowledgeable and effective doctor with great communication skills. He took the time and interest in my case that radically improved my vision and hence my ability to navigate life. For-Eyes & Miami Beach Eye Care has been a great team for me. I owe them a big thanks! read more

I have been a customer for years, largely due to the customer service and friendliness of the staff. In particular Vanessa always makes my visits easy and hassle less, Recently she helped me pick of a new pair of glasses! Which I've gotten complemented everywhere I go, Thank you Vanessa! I will be back for sunglasses soon! read more

I highly recommend this place. Affordable prices and great customer service. I've been coming here for the last 6 years and Vanessa is always been very attentive, kind and always willing to help. She's the best! I'm very happy with this younger dr as well. He's super nice as well and very professional. Thank you guys! :) read more

I had an eye exam with Dr. Grand. He is excellent and gave me my results and all documentation. The staff is excellent. And I got my new glasses 50% off. Every reason to come here. I'm very happy. read more

3 hour wait for contact lens exam. They lost my order for contacts. Second year in a row that this happened. DO NOT USE THEM!!

After terrible experiences at the Four Eyes in Coral Gables, I was worried trying here, but it was a great experience. In and out in 25 minutes, the doctor was easy going, knowledgeable, and very helpful. I still buy my contacts online to save $$ (although now they apparently price match) but I don't see myself changing optometrists any time soon. read more

My cousin has been a happy patient of Dr Shapiro for years, so when I was coming to Miami for a visit, I asked her to make an appointment for me, as i was really suffering with the glasses I had from an optometrist here in LA. We were a little late to the appointment, and they were so cool with that....The receptionist was very friendly. Dr Shapiro was SO old school kind and patient....and apparently, all those years of experience have made him VERY CAPABLE. He has a little contraption where he places the lenses you have chosen so that you can walk and check it out on the spot...to see if those really are the lenses that will work for you, or make you feel sick.. I was so anxious to have the glasses made there, but he suggested that it would be better for me to have them made in LA so if I needed any adjustments, I could get them. I went to Costco with my prescription in hand, and after a couple of days I went to pick up the glasses. I had 2 different prescriptions made...on for reading and one bifocal..... I tried on the glasses and began to cry.......these were tears of happiness. They asked me to read some small print...and I couldn't see any small print. Everything was big enough to read with my new prescription !!!!!!!!!!!!!! I had gotten to the point of hating to drive because my old glasses bothered me so much, my eyes used to hurt (Iwas straining) and now WOPEEEEEEE I can READ, I can DRIVE, GREAT JOB DR. SHAPIRO !!!!!!! He nailed it !!!!!!!!!!!!!!! :-) I would recommend ANY ONE to go there !!!!!!!!!!!!!!!!!!! read more

My wife and I were on vacation in Miami when I lost my glasses on the beach. I was quite frustrated as I was going to drive to Key West the next morning. Obviously I cannot see anything clearly without the glasses. I called this For Eyes Optical store at Alton road and they did an amazing job by: 1. Answered my phone call at 7:30PM in the night. 2. Made an exception and gave me an early appointment at 9:45AM next morning. 3. Gave me an eye exam and provided the contact lenses within 30 minutes 4. Kindly and patiently showed me how to use the lenses and the lenses worked perfectly 5. Accepted my insurance So only with their help I was able to enjoy the second half of my holiday. And eventually I got a new pair of glasses back home in New York using Dr. Shapiro's prescription. read more

Total lack of courtesy and customer service! Went to replace a pair of lenses that were scratched upon delivery, they made me wait outside , with 96 degrees because, based on the store policy no lore than 10 people can be inside at any given time(there were 5 people inside) once inside, me and my spouse were scanned for temperature, which showed a temp of 99 , the associate asked us to wait until we cool down given the outside temperature when we arrived, she commented with another associate called VIVIAN ,and VIVIAN just said that" we needed to leave" there was no explanation, no courtesy, we just needed to leave the store, she was way at the back of the store,and couldn't even bother TO COME TO THE FRONT, greet us, and give us an explanation . I told her i am a registered nurse, recently got tested, and my results came back negative for COVID on the 3rd of july, she yelled back that it was store policy, nothing else, we needed to leave, that was in front of all the customers and personnel. Usually, its understandable that based on store policy you may have to ask a customer to vacate the premises, but it should be done in a manner that represents the customer service you provide, not yelling , not just saying" they need to go". Hopefully, VIVIAN, does not represent the standard for customer service provided by that company, but I will definitely take my business elsewhere going forth. read more

Really enjoyed my visit here. Both Omar at the front desk and Dr. Shapiro were really personal, warm, attentive. Patiently explained everything, took their time. Rare in general, and rare specifically on South Beach. Will come back here. read more

Staff cannot keep a mask on their face. Admitted customer without temperature check. I protect myself. I expect the same from some such a large company. MB store. Miss former managers J & M. Been a customer since 1970s! Get with the program. You may be protecting yourself in the process. read more

Have been going to Dr. Shapiro for many years and will not trust my eyes to nobody else. His staff is excellent and so is the staff for For Eyes. They are wonderful. I highly recommend all of them. Victoria read more