Edit: As their network continues to blossom, I am now able to reach 800 speeds thanks to a new…read morebandwidth source! Twist Broadband has made a world of a difference for our household. The price cannot be beat, and the performance has been excellent. Our installer Jeff M was smart, efficient, and ran the cabling in a very neat fashion. We went from paying hundreds of dollars with Big Cable to only $65/month for their 500mbps plan. The support over phone is also local and responsive. Our household has plenty of bandwidth, and with my wife and I working from home, we are able to do so in an effective manner. No longer do we have to do the dance with Comcast each year to plea for a better rate. And the best part? No data caps to worry about. Twist will also give you an Eero router (or two) for WiFi if you need it. They are super easy to manage and set up, our wifi coverage is on point across both floors of our house. If you work from home, stream a lot, or have a gamer in your household, Twist Broadband is the way to go.

After four months, I am even more delighted. Great signal, only one daytime outage of about 10…read moreminutes, so much better than AT&T DSL. ---- In my area of San Jose, the Internet options were Comcast (Ugh!) or AT&T's slow 50Mbps DSL at $60/month. Sail Internet/Twist Broadband, with only a $5 upcharge compared to ATT, provides a reliable 500Mbs connection. Installation included two eero 6+ mesh routers, which provide strong coverage throughout our house. The eero app must be installed on your phone for the installer to proceed. Maybe Sail Internet limits the available options on the eero app. Because of limit control options, it took hours to successfully add some old devices, particularly my Sangean and Auna Internet radios, to the network. TIP: For those who are not network experts, I recommend asking in advance if the installer can verify the network connections for all devices (robovacs, alarm devices, streaming boxes, TVs, printers, etc.) before departure or that you have a tech-savvy friend to help with connection issues after installation. TIP: Changing the router's network password to the same as your old router's password will make the changeover much easier.

TL;DR: Solid and reliable…read more Installed 7 months ago, and I guess I forgot to write a review. Performance is consistently better than promised, much faster than we need, an lower latency than our previous service (DSL), and costs less.

They took over a well-oiled machine from Paxio and turned it into a fickle jalopy of internet…read moreservice. I never had this much downtime and maintenance from Paxio. The disruptions are frequent and too many times have made my home server unreachable while traveling. Most of the time the service resumes, but on occasion I've had to have a neighbor or relative enter my home and reset the connection for me. Super effing inconvenient! Also, there is no roadmap for connections faster than 1 Gigabit, even while even more worthless competitors like Xfinity and AT&T offer 2.5 and even 5 Gigabit. And lastly, they increased their rates a few months ago. They offered a discount if you paid for a year in advance, but offered no way to do that online. It wasn't until I contacted customer service, that they gave me the details of how to do so: by writing a physical check and sending it to a physical address, no ACH or Credit Card options (which are available to those who pay monthly). Like, I'm boomer AF, so I still have a few checks laying around, but who else in 2025 still has a checkbook? When it works, I'm grateful, but internet service is binary. I just need it to work. Always. And it doesn't. End of story.

I've been using Ridge Wireless for many years and am consistently satisfied with speed and…read morereliability. Living in a rural area where cable is not an option is frustrating, but Mike has helped us with internet service that has exceeded every other company we tried over our 25+ years in this location. When service goes down he is very quick to respond. A five star rating is a no brainer here.

We live in the Los Gatos Mountains and used to have extremely spotty internet. Mike from Ridge…read moreWireless came out and set up antennas on our houses and barn as well as setting up mesh routers. Internet is now fast and reliable and is available everywhere on our property. He is a pleasure to work with and is always available if we have questions or issues. We highly recommend Mike and Ridge Wireless.

Their manager and staff are very knowledgeable abd friendly! Karm is definitely a gem! We inquired…read moreabout how we can improve our internet speed, and we walked out saving about $60/month! Karm walked us through the entire process. Such a great experience!

Our go to place for Xfinity needs since they opened. Everyone who has helped us is knowledgeable…read moreand friendly. Today, the store was filled with customers, but Karm was able to greet and help me return a device very quickly. Very attentive, professional, and informative. Customer service there is always a positive experience.

When my solar panels were upgraded they removed my StarLink Gen2 and I put it in storage. I got an…read moreemail in November that I needed to update it or it would be bricked, so I decided to put it up again and pay for standby mode. I called Remo group and before they could show up, my 20+ year old ham antenna was destroyed by a windstorm. So I ordered a new one and guess what? They also can set up ham gear. I installed it the first time, but that was when I was 20 years younger and no way did I feel safe at my age. So The Remo Group to the rescue. Not only are my antennas working, but the wires are much neater than before - they are hidden in the shadows of my vinyl siding. A+ again!

Starlink antenna install. A pleasant experience! Setting up the appointment with Remo was quick and…read moreeasy with a few questions about the Starlink kit I had purchased. Day of, the Installer Armando was on time. He was friendly and explained what he would do, then got to work. About an hour and a half later the antenna was installed and aligned, and he vacuumed the area where he brought the cable through the wall. Do not hesitate to employ the Remo Group!

I was just in the Monterey location, and Thai was able to help me out…read more He is very knowledgeable about the products and plans and helped me with my situation. No Riff-Raff with Thai. He won't waste his or your time. Have him look over a plan that will fit you and your family needs.

It is unfortunate to say, Saturday, May 2nd 2026 I witnessed an employee and manager (both…read morebilingual, Spanish) disrespectfully speak down to a customer. They laughed at her, raised their voice at her and informed her if she didn't like the service to basically go elsewhere and or call headquarters to complain and told her to do their job as they laughed at her. The customer was shocked The customer replied- why are you rushing me, speaking down to me, not caring to assist and raising your voice at me. Very disappointing, NO accountability and poor customer service. I hope this scenario is reported and the manager/team member are evaluated for their capacity to assist in customer service. We have many options for services elsewhere. Yet, we choose Xfinity. I hope these employees realize they have a job due to us, the customers.

WORST SERVICE EVER. unreliable. their customer-facing website often down. phone waiting times…read moreunbearable. phone reps don't always speak english. comcast mysteriously changed my address. then they changed my billing preference, so of course i incurred late fees. WORST SERVICE EVER.

We have been using Fiber Internet Center for our small business for about 8 years now and the up…read moretime is truly amazing. If you need carrier grade fiber connectivity, FIC is the company to trust. Once the account was set up and all the connections were routed correctly and tested we have not had one day of outage. They are very responsive if you have a question and the prices are the best around for the bandwidth you receive. Vs Comcast, I cannot think of one reason that you would not go with Fiber Internet Center. Fiber Internet Center is reliable, fast, and has superior customer service. So to Fiber Internet Center, thank you for taking care of our business.

Humberto Romero provided excellent service during my WiFi installation from start to finish. He…read morearrived on time, was professional, and immediately put me at ease by clearly explaining what he was going to do in a simple, easy-to-understand way. Throughout the installation, he worked efficiently while still making sure everything was set up correctly and optimized for my home. He was patient in answering my questions and made sure I understood how to use and manage my new WiFi before he left. What really stood out was his customer service-friendly, respectful, and genuinely focused on making sure everything worked perfectly. He was also very kind and friendly with my cats, which I really appreciated and made the whole experience even more comfortable. I truly appreciate the smooth experience and would absolutely recommend Humberto Romero to anyone needing a reliable and knowledgeable field service technician.

I signed up for Sonic expecting reliable service and professional communication. Instead, I've…read morespent over a month waiting for internet installation with virtually no meaningful updates from the company. After scheduling an installation appointment that was already weeks away, I waited the entire month only to receive a call on the day of the appointment informing me that it was canceled. Not only was the appointment canceled at the last minute, but Sonic couldn't even provide a new installation date. Their answer was essentially, "We don't know when it will happen." The most frustrating part isn't even the delay itself--it's the complete lack of communication. For over a month, there were no proactive updates, no realistic timeline, and no effort to keep me informed about what was happening. If there were permit issues or construction delays, why wasn't that communicated earlier? Why was I allowed to wait weeks for an appointment that apparently couldn't be fulfilled? What makes this even worse is that Sonic offered no temporary solution whatsoever. If fiber installation was delayed indefinitely, they could have suggested an alternative service, temporary internet option, or any kind of stopgap solution. Instead, I was left completely in the dark and without internet service. When I called customer service to get answers, I didn't get any new information. The representative simply repeated the same explanation about waiting for a permit over and over again, without providing any timeline, updates, or accountability. Delays happen. Permits can take time. Customers understand that. What customers don't appreciate is being ignored for weeks, having appointments canceled at the last minute, and then being told nobody knows when service will actually be available. At this point, I'm left with no internet, no installation date, and very little confidence in Sonic's ability to communicate with its customers. Extremely disappointing experience.

BEWARE THIS store will scam you. I came because I needed my SIM card to work on a different phone…read morebecause the original one was water damaged and i could not log into my account to do it myself. I walk into the completely empty store where both associates are talking on the phone and tell me to wait 5 minutes. They tell me it's going to cost me between $25 and $85 depending on the phone to activate the new phone since I can't login to my account. They then tell me I need a new SIM card because mine has a blue dot and the new one has a purple dot and they have to change it because 5g and there are ESIMs now. Ok??? Then he finishes and says it's $95.84. Before he gives me the receipt he says do you want a free speaker, you can have a free speaker or not it's $95.84. So I'm like sure. I ask for the receipt and the activation fee is $26.14 and the speaker is $69.70. So I tell him I want to return the speaker and he says no you can't do that. And this stupid speaker is being sold by the manufacturer for $49.99. Wtf eff this store and it's scams

Customer service isn't a high priority here. I stood in line for over 20 mins and not 1 time was I…read moreacknowledged. Steped up to the counter Roxanna didnt even look up lol. I said " hi, are u busy" she says "no ur next"....ok cool? Upgraded my old phone in store. This was yesterday, Sat. The ladies had kids in the back while working. They kept poking their heads out...I was in the store probably an hour. Guess it was take ur kid to work day...crazy!

I've been a Verizon customer for almost 10 years and have visited many Verizon stores in San Jose…read moreover the years. Today my wife and I came to the Verizon store at 1150 S King Rd #10 to upgrade her phone. We only waited about 10 minutes before Jonathan helped us. He is a very young employee, but I was truly impressed by his professionalism, knowledge, and dedication. He explained everything clearly and made sure we received the best promotion available. Jonathan even skipped his lunch break to help us and make sure everything was perfect. In my 10 years with Verizon, this was one of the best customer service experiences I've ever had. Thank you Jonathan for the excellent 5-star service! Toan Pham

Tremendous service today. My newly-acquired iPhone 17 had malfunctioned during the activation…read moreprocess. The phone could neither make nor receive calls, so I scheduled an in-srore appointment at the King Rd. location. The technician listened to my explanation of what was wrong and knew immediately how to solve the problem. She worked through the solution methodi and professionally. In about 30 minutes my phone was fulky operational. i couldnt be more pleased with the support.