5 Star service. I was told about her from a friend and wad not disappointed with her services. she…read morewas on time and had a nice ride home from ATL to my front door. I highly recommend her. DKR

i called last minute for a shuttle to ATL ai and they didn't disappoint me. Great car. Great…read moredriver. Very friendly! Keegan was outst. Will recommend to anyone I can. Miss Myra communicated with me through each step. Will use her service again

Groome Transportation is an excellent and convenient way to travel to/from the Atlanta airport…read more It's great to relax and not have to worry with the traffic and parking.

They will not refund / credit you if you flight gets cancelled same day. And the credit card…read morecompany cannot dispute it due to their cancellation policy. Basically, I was told unless I have another flight booked, they will not issue me a credit. Most illogical thing ever. And lady on the phone was rude, ghetto, and unhelpful. Basically, steal money from customer who can't help the fact their flight gets cancelled, $110 lost to no service provided. Take an alternative service - they're unreliable. Here is the cancellation policy - How do I cancel my reservation? You must cancel or change your reservation by 11:59pm the day before your travel date. No refunds will be issued. If you need to cancel, you will be issued a credit for use on future travel within the next year. The travel credit is valid for one year from its issue date (the date of the original cancellation). Travel must be rebooked by the expiration date (one year from its issue date). The travel does not need to occur by the expiration date. Credit will not be issued if cancelling after 11:59pm the day before your travel date. Same-day reservations are not eligible for credit if cancelled.

I had to go to the customer service desk and Vicky was so helpful!!…read more She was patient and together we completed the transaction. Then my credit card was declined, which I knew wasn't right, so I called them and they said they didn't decline this transaction. I called Vicky back and together we reinput everything (EXCEPT logging in) and everything took. I thanked her for her patient and knowledge to finish my booking. Thank you groome for your excellent customer service people!!

I had to call into Groome Macon because website wasn't allowing me to finish booking. Tameka was…read moreso helpful! She went through step by step (as one should to troublecheck) but I had done correctly. Yay for me. But it still wasn't working. Then she found out site was being worked on (they don't tell offices) and she booked me over the phone, extended discount without me asking and apologized sincerely for my hassle. That's good business.

Took 2 trips this past weekend. Both drivers so friendly! Both the pick up and drop off so smooth,…read morecouldn't gave made it better!

Matt was helpful professional and on time. Car was immaculate. Very positive experience.read more