1. Gabriel Solis - Thrivent

    1. Gabriel Solis - Thrivent

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    Chula Vista, CA

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    Gabriel Solis - Thrivent

    5.0 (1 review)

    Services - Gabriel Solis - Thrivent

    Estate planning

    Inheritance planning

    Insurance planning

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    2 years ago

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    California Coast Credit Union

    California Coast Credit Union

    (29 reviews)

    Cal Coast is more than a bank for me, it's a financial aid…read more Truly the good people at Cal Coast are there to help you and to put your financial house in order. I'm on the autistic spectrum and they have taken the fearful sting out of banking for me, especially after my bad, bad experience with... Another bigger bank. I can't thank the staff enough.

    Isn't it interesting when a company gets caught giving customers the runaround?…read more The last 24 hours have been a huge commercial for Bank of America. Really any other banking service in San Diego County and maybe the world. My account was overdrawn. There was a block placed on it by Cal Coast. Money was deposited into the account by someone else, the balance was no longer negative. Of course, the block was still on there. So, I see that there is money in the account. I get in my car at night, near empty tank, to get some gas. My card does not work. I figured it must be blocked. Despite it being nighttime, I still called the number on the card to see if I could get the block taken off - no luck. I wasn't surprised. Luckily, I made it back home. This morning the first thing I did was call the number on my debit card. I ended up talking to "Mayra" - I guess I caught her on a bad day. She has an attitude with me the moment I start talking. So, she ask to verify me by text message, and it works. She begins to ask me those "four questions." I don't remember any of them exactly. Even the question about my occupation when I opened the account was difficult for me to remember, because I worked two different jobs that year. The fourth question was really confusing, Mayra asked me, "institution used to make the deposits." I had no idea. I listed every bank and credit union in the county - I could not get the answer right. So, then Mayra says that due to me missing so many questions, and because she heard me ask my mom what "institution for deposits" meant - she is giving me a "referral to the branch." I couldn't believe it. I hung up the phone. I thought about those questions, and then I called back. This time I first talked to a different employee on the phone - a guy. He asked me for the text message verification and I passed again. We start talking, and the guy says he has to ask his manager - Mayra. So, we go back and forth for a while. He won't budge. So, I hang up and go to the Otay branch around 11:30am. I was lucky enough to get a ride from my mom. I walk inside the branch. I gave the employee my driver's license. It was on the table, she never asked for it. We talk, and the two things most important to me were getting the block off, and getting the answers to those "four questions." I get the answers - the hilarious thing is "we use a different set of questions." I remember every answer, the "institution used for deposits" - your guess is as good as mine. I will find out eventually, but Cal Coast only promotes people who have no communication skills. I get told everything should work. A second employee came over to me and introduced herself and gave me her card. I walked out of the branch. As I am sitting in the car, my mom asked, "Are you sure your card works - go to the ATM and pull out some cash." I do as my mom suggested - my card still doesn't work. Same message on the receipt. I was so embarrassed for my mom that I was like, "Just take me home, I'll be fine." Ultimate runaround - I get back home, my mom was nice enough to give me a few bucks for gas - I immediately call the number on my debit card. I get some guy - he listens to my issue and sends me to his manager. The manager was a guy named, "Armando." I talked to Detective Armando and Detective Armando says - "there is a note that says referral to branch, we're going to follow that." I was so disgusted that I wasn't even upset - because I felt like I was dealing with children. I said, "I will go back to the Otay branch again - but I want you to be on the line." Also, I asked Armando, "Can you send an email to the second employee who gave me her email address? So that we can get on the same page?" Finally, Armando did something useful and suggested that he call the Otay branch. Armando calls. He asked me to wait on hold. I did - but I also asked Armando why he insisted on talking over me during our initial conversation, he apologized and said that was something others had noticed also. So, finally second employee talks to me on the phone - and tells me that the block on my debit card should finally be off. It was - only after I went through this debacle. If we have to send a selfie and a picture of our driver's license to buy Bitcoin - then why doesn't Cal Coast offer verification by phone? Because Cal Coast is - Cal Coast.

    Gabriel Solis - Thrivent - financialadvising - Updated July 2026

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