I stopped in after hearing there were new owners and I'm glad I did. The place felt a lot more put…read moretogether than I expected and everyone I talked to was friendly and honest with me. They answered my questions, explained the warranty clearly, and didn't make me feel rushed or pressured. I was really impressed with the selection they had to choose from. The stove I got was clean, affordable, and the delivery went smoothly. You can tell they're really trying to turn things around. I'll definitely be back.

Don't waste your time trying to work through issues with them. They sound nice on the phone but…read morethere is no follow through or if they do it's not what was agreed on. Had two issues that were their fault and one took two weeks to resolve and the other I'm still waiting on a refund that's been promised and I have a text showing the promise. I offered to clean the slate since they couldn't resolve the issues (give me my money back, you get your machines back) but they wouldn't. They just keep making you call back a hundred times to try to resolve problems that they caused. They replaced the washer & dryer with another set after a couple weeks but it also had some cosmetic damage. I was too worn out to keep fighting them on it. The invoice says Cass Appliance so they business under multiple names.

We've had to visit here twice in the past few months, first for a new washing machine and then of…read morecourse the second time for the matching dryer. Each time we had great service for sales and for install. They had both the washing machine and the dryer in stock and were able to install within a few days. The dryer was actually the next day. Prices are better than at other places. We researched the dryer in their website before we went in and we actually got a better price than what was online.

Sargent Appliance stores used to be out go to store whenever furnishing new construction homes…read morethroughout Wayne and Oakland county- but that was when the original owner was still around. I miss the original owner as unfortunately his heir has apparently let the ship sink when it comes to reliability, quality, INTEGRITY, and overall customer satisfaction!!! SMH For starters, I urge EVERYONE to avoid signing up for the 'EXTENDED WARRANTY'- what you're paying for is for young, fresh out of high school kids who don't know anything about being PUNCTUAL and who have no shame in not even showing up for your simple appointments as agreed upon- so if you enjoy WASTING TIME, being lied to, and just throwing money away, then by all means sign up for their 'extended warranty' and learn the hard way if you like it like that? ALSO, I don't know that alot of these sales people do (whether you goto the Clinton Township store or the Rochester one)- oftentimes, they just stand around and don't really help new customers as they're browsing the floor models inside the store- and if you do end up purchasing an appliance, in particular one that has more than a 7 day waiting/fulfillment time frame, you can count on ONE THING to be consistent about these 'sales men/women'- they WILL NEVER CALL you when the item is in stock/ready to be shipped. So again if TIME and scheduling (simply HONESTY) is important to you, then steer clear from Sargent Appliance- they have no shame in either LYING to you or in wasting your time!!! SMH

Let me start by saying I wish I would have contacted Great Lakes Appliance first. Our dryer stopped…read moreheating up and therefore was not drying our clothes properly. As this is one of the appliances covered under DTE's Home Protection Plus plan we have I contacted them and they sent out a company called Phil's Services. They came out on August 25th and said some parts needed to be ordered to complete the repair and they should be in in around 3 to 7 days and that someone would call me to schedule an appointment to have them installed. Weeks go by and no one from Phil's had called me so I take it upon myself to call and see what the hold up is. I am told I need to speak with their Parts Department, but no one was available and they'd call me back shortly. The following day someone finally calls me back and says the parts are on their way and should be in within 3 days. I said "Great, let's schedule an appointment now for you to come out and install them." and the guy tells me he can't do that until the parts actually come in. Two more weeks have gone by and no one from Phil's had called me back. Fed up and aggravated beyond belief I contacted DTE and they sincerely apologized for the troubles and said they would send out someone from Great Lakes and they were a much better company to deal with than Phil's. The tech was scheduled between 1:00PM and 2:00PM, but actually showed up early. Kudos to that! My only small complaint is he didn't call to let me know he was on his way. Luckily I work from home so I was here. No big problem. I explained everything that had been going on with Phil's and he seemed genuinely shocked. According to him he said that both the flame sensor and coils that were originally diagnosed as the problem per Phil's are very common parts any HVAC tech should have on hand in their truck and the issue should have been fixed that day. If they don't have them in their truck then their shop most certainly does. The fact I had to wait a month and never got a call back from Phil's was truly unacceptable. He then went on to tell me that it didn't even look like the tech from Phil's even opened up the dryer to see what was wrong and just took an educated guess at the problem. Reason being is that of the two parts that were needing to be replaced per Phil's, only one was actually bad which were the coils. Not more than 15 minutes later he had the part replaced and the dryer working again. Thank God for Great Lakes Appliance. They will most certainly get my business again if a problem ever arises.

Nice store. Very down-to-earth crew working there. The guys working were helpful because they gave…read morehonest answers to questions I had that were clearly swayed by real life events rather than an appliance manufacturer's sales training program. The store is a bit small, but I felt like they had an excellent selection across a complete line of prices. The products in their showroom were all highly-rated appliances!! I'll say this: I paid $300 less for my frig than its price at any other retailer.

Nick has repaired my dryer for me twice now. Very friendly, and communicates well on the day of the…read morerepair. However, the second repair on my dryer failed within 4 days. Since Nick offers a 30 day guarantee on his work, I reached out to let him know that the same problem was happening again. That was this past Sunday. I was told that he would either be over to look, or that he would send someone else. Followed up on Monday, Tuesday and again on Wednesday when I was finally told "he is 3 days behind on work" and that he would get here ASAP. It is now Friday and I haven't gotten word. Very disappointed, as the weather no longer permits me to hang dry most days, and this was supposed to be a guaranteed repair. It looks to be time for a new dryer and a new repair man.

From the owner: Family owned. Over 35 years in business. Satisfaction guaranteed read more

I ordered some appliances from another store (big mistake). They messed up the order. Went…read moreonline--found Sargent (I live near Ann Arbor). Here's what I did find at Sargent......they have a pretty extensive in stock inventory---whih is what I needed since the workers were already at my house doing a kitchen remodel. I selected another cooktop--and got it at a great price. Got home with the cooktop and it didn't fit the opening.....called back to Sargent. John (at the Clinton store and one of the owners) got me a different cooktop (that does fit) and made it right.....right then and right there. I cannot say enough about this company--EXCEPT---now I know where I will START when I need another appliance in the future. These people are TERRIFIC to work with. I NEVER write reviews, but wanted to let anyone who reads this know they are dealing with a great company--and you get the service and attention you want and need when you are making important appliance decisions. THEY ARE GREAT!!!!!

This is a very good local appliance store. They have a large selection of appliances, from high end…read moreto low end, from many different brands at good prices. Our salesman, Jake, spent a lot of time with us as we looked for a new refrigerator. We had already researched models online but being able to touch and explore them in person made us feel more confident in our choice. Another plus is that Sargent has its own crews (vs. contractors) to install and uninstall appliances. We had heard horror stories of contracted, big box store crews refusing to haul away refrigerators so a store with its own crews made us feel more secure.

Ive only had this for a month and the sewing has come undone! They claim you cannot take it back or…read morehave any coverage on it. It is super soft as I wanted, but extremely poor quality. I wouldnt reccommend this.

I cannot review, waited around all day, called at 12:30, said we were still on schedule, no time…read moregiven, by 5:30pm , I cancelled service, need reliable company.

From the owner: We do Washer & Dryer Repair, Dishwasher Repair and Oven Repair. Come check us out.read more

no show for appointment then rescheduled for next day without checking with customer first. Also…read moreonly payment in Cash, Cash App or Chime. Very unprofessional!! Found another repair service as I feel the quality of how this was handled led me to believe not a legit company!!

Brad gave excuses to come back with the part for repair and doesn't return. Not answering or…read morecalling back. He is unreliable and not someone to be trusted.