Customer service definetly has room for improvement…read more Initially working with these guys was a good experience, however once my suite of appliances were delivered, and after I paid, things went south. The delivery/installation crew did not have the "tape" to wrap the dryer vent tube, nor did they have a water line for the refridgerator (a $16.00 item which should have been provided with the install). The microwave was too large (an undercounter versus over the range - yes, there is a difference), it took SEVEN follow up efforts to finally get my money back. The washer, when I ran it a bunch of brown waxy stuff came out - something was in the drum. I left two messages at the store, no one returned my call.

Nice store. Very down-to-earth crew working there. The guys working were helpful because they gave…read morehonest answers to questions I had that were clearly swayed by real life events rather than an appliance manufacturer's sales training program. The store is a bit small, but I felt like they had an excellent selection across a complete line of prices. The products in their showroom were all highly-rated appliances!! I'll say this: I paid $300 less for my frig than its price at any other retailer.

Sargent Appliance stores used to be out go to store whenever furnishing new construction homes…read morethroughout Wayne and Oakland county- but that was when the original owner was still around. I miss the original owner as unfortunately his heir has apparently let the ship sink when it comes to reliability, quality, INTEGRITY, and overall customer satisfaction!!! SMH For starters, I urge EVERYONE to avoid signing up for the 'EXTENDED WARRANTY'- what you're paying for is for young, fresh out of high school kids who don't know anything about being PUNCTUAL and who have no shame in not even showing up for your simple appointments as agreed upon- so if you enjoy WASTING TIME, being lied to, and just throwing money away, then by all means sign up for their 'extended warranty' and learn the hard way if you like it like that? ALSO, I don't know that alot of these sales people do (whether you goto the Clinton Township store or the Rochester one)- oftentimes, they just stand around and don't really help new customers as they're browsing the floor models inside the store- and if you do end up purchasing an appliance, in particular one that has more than a 7 day waiting/fulfillment time frame, you can count on ONE THING to be consistent about these 'sales men/women'- they WILL NEVER CALL you when the item is in stock/ready to be shipped. So again if TIME and scheduling (simply HONESTY) is important to you, then steer clear from Sargent Appliance- they have no shame in either LYING to you or in wasting your time!!! SMH

Sargents did a good and quick job delivering the Maytag dishwasher…read more However, the Maytag dishwasher had a leak and it still sounds like a wounded animal after Maytag service has been at our house 3 times. Now, they have ordered a bunch of parts to try to fix it by replacement. I gave the Maytag reference number to the Sargent's sales person hoping they could get help with their Maytag rep. But I never heard back from the Sargent sales person. Do NOT buy a Maytag dishwasher.

Let me start by saying I wish I would have contacted Great Lakes Appliance first. Our dryer stopped…read moreheating up and therefore was not drying our clothes properly. As this is one of the appliances covered under DTE's Home Protection Plus plan we have I contacted them and they sent out a company called Phil's Services. They came out on August 25th and said some parts needed to be ordered to complete the repair and they should be in in around 3 to 7 days and that someone would call me to schedule an appointment to have them installed. Weeks go by and no one from Phil's had called me so I take it upon myself to call and see what the hold up is. I am told I need to speak with their Parts Department, but no one was available and they'd call me back shortly. The following day someone finally calls me back and says the parts are on their way and should be in within 3 days. I said "Great, let's schedule an appointment now for you to come out and install them." and the guy tells me he can't do that until the parts actually come in. Two more weeks have gone by and no one from Phil's had called me back. Fed up and aggravated beyond belief I contacted DTE and they sincerely apologized for the troubles and said they would send out someone from Great Lakes and they were a much better company to deal with than Phil's. The tech was scheduled between 1:00PM and 2:00PM, but actually showed up early. Kudos to that! My only small complaint is he didn't call to let me know he was on his way. Luckily I work from home so I was here. No big problem. I explained everything that had been going on with Phil's and he seemed genuinely shocked. According to him he said that both the flame sensor and coils that were originally diagnosed as the problem per Phil's are very common parts any HVAC tech should have on hand in their truck and the issue should have been fixed that day. If they don't have them in their truck then their shop most certainly does. The fact I had to wait a month and never got a call back from Phil's was truly unacceptable. He then went on to tell me that it didn't even look like the tech from Phil's even opened up the dryer to see what was wrong and just took an educated guess at the problem. Reason being is that of the two parts that were needing to be replaced per Phil's, only one was actually bad which were the coils. Not more than 15 minutes later he had the part replaced and the dryer working again. Thank God for Great Lakes Appliance. They will most certainly get my business again if a problem ever arises.

Don't waste your time trying to work through issues with them. They sound nice on the phone but…read morethere is no follow through or if they do it's not what was agreed on. Had two issues that were their fault and one took two weeks to resolve and the other I'm still waiting on a refund that's been promised and I have a text showing the promise. I offered to clean the slate since they couldn't resolve the issues (give me my money back, you get your machines back) but they wouldn't. They just keep making you call back a hundred times to try to resolve problems that they caused. They replaced the washer & dryer with another set after a couple weeks but it also had some cosmetic damage. I was too worn out to keep fighting them on it. The invoice says Cass Appliance so they business under multiple names.

We came here to get a washer and dryer. The price was good and financing is good. But the first…read morewasher we got was broken. But after numerous phone calls they came out and replaced it. So far so good. The delivery guy was kind of an asshole. But the fact that they did fix their mistake was nice and they didn't charge us. I am giving the stars that I'm giving because the fact that they did fix their mistake. And an extra star for their dogs, Zoey. Lol

bought a rebuilt dryer, had it delivered and installed. an hour later smelled gas, delivery people…read morecame out again and changed gas line that i went to hard ware store and bought. an hour later smelled gas again. called the store, the owner came and said it wasn't from the dryer. i then called con ed, they came out and tagged the dry. next day got the store to bring back my old dryer, got refund for purchase and delivery, not forty for the new gas line or the 80 i had given to the men for delivery and hook up. then they refused to hook up the old dryer. now a 64 yr old lady with spine issues gets to climb behind it and hook it up

Best place to go if you are in the market for appliances but don't want to overspend, like for…read morerental properties or a cottage. We have been buying refrigerators, stoves, washers, dryers, etc at John R Appliance for our rental properties for many years now. They are used appliances but they are all cleaned up, tested, and repaired if necessary and John R warrants them for 90 days. They also can arrange for delivery and can take away any previous appliance that is being replaced. In our experience the things we have bought have worked well and, since tenants can be hard on appliances, we don't feel the need to get new ones when used seems to be a better value. They have lower end to premium brands and the prices are in line with what you select, but not all that different. The guys there may look a little rough but they do know what they're doing and deliver good value, and they don't bite...at least so far.

This was the first time I hired Fixify and I couldn't be happier with my experience. The job was…read moredone well, he was friendly and even cleaned up when he finished. I highly recommend Fixify

Sam did a great job, quick response time. He showed me the old part and made sure there were no…read moreleaks. Dishwasher is running smooth and quiet. I will def. Call Sam again for appliance repair.

I ordered some appliances from another store (big mistake). They messed up the order. Went…read moreonline--found Sargent (I live near Ann Arbor). Here's what I did find at Sargent......they have a pretty extensive in stock inventory---whih is what I needed since the workers were already at my house doing a kitchen remodel. I selected another cooktop--and got it at a great price. Got home with the cooktop and it didn't fit the opening.....called back to Sargent. John (at the Clinton store and one of the owners) got me a different cooktop (that does fit) and made it right.....right then and right there. I cannot say enough about this company--EXCEPT---now I know where I will START when I need another appliance in the future. These people are TERRIFIC to work with. I NEVER write reviews, but wanted to let anyone who reads this know they are dealing with a great company--and you get the service and attention you want and need when you are making important appliance decisions. THEY ARE GREAT!!!!!

I unfortunately cannot recommend Sargent Appliance…read more We purchased a brand-new GE dishwasher and paid $169 for professional installation. During the very first full cycle the day it was installed, the bottle-jet clips ended up on the bottom of the dishwasher, melted, and left a strong plastic odor. Our salesperson, Joe, explained that the clips can come loosely attached or sometimes be placed in the silverware basket, which only made me question why they weren't thoroughly checked and addressed during the professional installation we paid for. Joe also told us we could continue running the dishwasher. After plastic had already melted inside a brand-new appliance, I was absolutely not comfortable repeatedly running and essentially troubleshooting the dishwasher ourselves in hopes that the smell would go away. I didn't want to risk additional damage or potentially be held responsible for continuing to operate it after we knew there had been an issue, so we stopped using it. On 8/24, we were told someone would be coming to look at the dishwasher. My husband went into work late and I canceled my clients so we could be available, only to wait most of the day and eventually be told nobody was coming. After that experience, I felt much more comfortable requesting a brand-new replacement rather than continuing to troubleshoot a dishwasher we had just purchased. The paperwork we ultimately received documents that the clips were on the bottom of the dishwasher during the cycle and that there was an "alarming plastic odor," but then states that we were given the option to rectify the issue with the existing dishwasher and that the "customer wants new unit." While technically true, I don't believe that wording fully reflects the circumstances that led to our decision. This was not simply a customer preference for a different unit. We had just purchased a brand-new dishwasher and paid for professional installation, the bottle-jet clips had not been thoroughly checked and addressed, plastic melted during its first full cycle, and the proposed solution involved us continuing to run the dishwasher for additional cycles in hopes of eliminating the odor. We then lost a workday waiting for someone who never came. That is also why I made a point of following up with Sargent in writing, to ensure there was a clear record of what had occurred and why we were requesting a replacement. I appreciated that when I later dealt with Jake, he took our concerns seriously and confirmed in writing that the replacement installation team would make sure the new unit was properly installed and would address the bottle-jet clips during installation. The dishwasher was eventually replaced, but getting there continued to be frustrating. We repeatedly had to chase Sargent for updates. Even on replacement day, 9/4, we never received the promised morning call with our timeframe. Around noon, we had to call ourselves and were eventually given a 1-3 p.m. window, which ultimately turned into a 7:30 p.m. arrival with very little proactive communication. Jake was the exception throughout this experience. He was responsive, professional, documented things in writing, and actually helped us get this resolved. We genuinely appreciated his assistance. Had the bottle-jet clips been thoroughly checked and addressed during the original professional installation, this entire situation likely could have been avoided. Unfortunately, what began as an issue with a few plastic clips ultimately exposed just how disappointing the customer service, communication, and follow-through were once something went wrong.

Ive only had this for a month and the sewing has come undone! They claim you cannot take it back or…read morehave any coverage on it. It is super soft as I wanted, but extremely poor quality. I wouldnt reccommend this.

Not a legitimate business. He will say his payment method is not set up. He will ask you to cashapp…read morehis wife/girlfriend Marcella. He never shows up to make the repair even though he has charged you for "parts". Brad is a crook, thief, scammer. He will be caught.

no show for appointment then rescheduled for next day without checking with customer first. Also…read moreonly payment in Cash, Cash App or Chime. Very unprofessional!! Found another repair service as I feel the quality of how this was handled led me to believe not a legit company!!