I hired Reddick & Sons Plumbing to install a new heat pump system. The work was done on time and…read morewithin budget and I am very happy with the results. I had several additional requests which they accommodated such as adding an extra drain line and additional return vent and all the work was done as requested. Since completion of the job, they have come back on routine maintenance visits to keep the system up and running and the cost of which was included with the original work. I therefore. have been very pleased with after-installation service. Separately, I used them for plumbing, specifically replacing a sink faucet, repairing a garbage disposal, and repairing a leaky shower fixture. I was very pleased with this service as well. Especially the garbage disposal because all it needed was a minor turn of a crank to loosen it up instead of a full replacement, which saved me a significant amount of money. Obviously, overall, I'm very happy with their services. I will be using them again and highly recommend.

I called on a Sunday evening in August hoping to get a tech to check my malfunctioning a/c ASAP…read more The answering service said a tech would be there Monday morning. Steve K from Riddick was knocking on my door at 10am Monday morning. He quickly and efficiently diagnosed a blown fuse, repaired it, and was out the door in less than 40 minutes with my air blowing cold again. 10/10, will call again

I'm leaving a review based on my prior experiences with KCS (have used them since we purchased our…read morehome in 2020). We got their base maintenance plan with 2 inspection services each year, and used that for about 3 years (no real issues to fix.) During one inspection in 2024, the tech realized that our furnace water pan had filled (but not so high it shut off yet) and he helped identify the problem and luckily was able to fix it the same day (no parts/ charge.) He suggested in a non-pushy way that it really may benefit us to up our plan to the higher one (almost double the cost/yr, so a little scary) because we're probably entering the zone where larger repairs may start for our furnace and the plan covered most of the types of parts that would be in a significant repair. He seemed knowledgeable and trustworthy, so we decided to at least do it for a year. We were very lucky, because the next year was the epic winter - the furnace went out/ our YouTube tricks didn't get it running, and the red plan ($500/yr) meant we pushed to the top of the queue and got someone out when the temp was dropping in the whole house. Apparently the part needed to fix it was over $1,000 (not including install), and that was covered in our plan. So that proved the value for us! I know they were recently acquired/ merged with FH Furr, so it appeared that our online requests for service on the KCS site were not actually being seen/ addressed. When I got time to call over, the former red maintenance plan was unfortunately no longer sold by this new company. I got the "gold plan" which includes 2 HVAC inspections, a plumbing inspection, and an electrical inspection for honestly a price that is so cheap I'm worried it's going to be an upselling scam :/ so I'll update this as needed in the future to help others who may wondering if this new company will have the same service quality as pre-acquisition.

My elderly mother has a service contract with them. Her 4th floor condo is 89° and was told at…read more10:30 am yesterday that someone would be out that day for diagnostics. We waited for 11 hours, then called and we're told that despite partnering with FHFurr, they were short-handed and someone would be out for the first appt 8-9 am today. It's noon, there's a dangerous heat advisory especially for a 93 yr old, and we haven't heard anything

Amazing service! Mrs. Margaret was a rock star. Grateful for the quick service and professionalism…read more I definitely will recommend to my neighbors.

I called VA Air for an issue with our AC unit. The fan was running, but there wasn't any cold air…read morecoming out. When I called, they would've had a technician available to come out that day, but with the incoming thunderstorms, they wanted to stay safe and postpone to the next day. Their technician Bill texted me the night before and in the morning to let us know when we would be arriving at our house. He was able to diagnose the issue quickly and had our AC back up and running in under an hour. It could've been less but we had a wasp nest in the bushes near the AC unit that he had to deal with (sorry Bill!). The price was fair, and to be honest, I thought it was going to be higher than it was. In this heat though, it was definitely worth it no matter the price; it was getting up to 80 degrees in the house! In all, I'd recommend VA Air to those looking for AC solutions. Very easy to work with, and very knowledgeable. I would contact them in the future if we need their services again.

Ashburn HVAC also goes by the name, Snell HVAC. Same company…read more They did an HVAC inspection on a condo I manage in Fairfax. They were very professional- pleasant and efficient on the phone, they came on time, did excellent work, and charged a reasonable price.

The worse service in Northern Virginia. Never returned calls when I asked for a manager. Do NOT use…read morethem

The company used BOTS to handle the communication about my appointment which was infuriating in…read moreitself because I had questions on the day of my service. They also wouldn't give me a time window for the tech to come. They only give a date and tell you that they will call when they're on their way. This meant that I had to be available all day and couldn't plan anything else. I called the main line and got a human, but she had zero empathy and said that I had to just wait to be contacted when the tech was on his way. When the guy finally got to the house, he told me it would be $350 just to discover the issue. I said no. But before I said no, he told me that my issue could be anything, and he could likely find it within 2 hours, and that I could possibly need a whole new panel (at least $10,000), depending on what he found. He said my panel looked old and potentially overloaded ...despite the fact that this panel has worked just find for over a decade!! The next day, another electrician came out, and for $150 (still high IMHO), he determined, within 20 minutes that the issue was with the line coming into the house from the power company. So, I called the power company, and they came out the same day and fixed their equipment line... FREE.

If you look at my review history, I am very quick to give praise to businesses and grace for…read moreoccasional mistakes. However, the mis-management of this company combined with the lack of attention to detail of the majority of technicians we've had out these past two years has led to repeated customer service failures. I've captured more detail details below if you want more than an overall summary rating. Be forewarned their technicians are nice, and at the end of the appointments, which may only be diagnostic and not actually the fix because they need to wait for parts and then to come back (which has been where the majority of our issues have been), they ask you to give them a five star review so the technician gets a $25 performance gift card, which skews overall service ratings. Most recently our 4 year old, warranty covered, HVAC broke again (4th time since a company bought out by FH Furr installed and FH Furr fixed 3x before). It happened on a Saturday night, and we called first thing Sunday morning. They told us the technician who had the part we needed was off that day so we had to schedule for later in the week. We were out of town 4 days, then the morning of our apt, 45 min into the arrival window, we got a call saying the technician has the wrong motor, they will have to order a new part, and then when they get it in a few days they will call to reschedule. This our final straw but keep reading for more history. Something just like that happened before on our HVAC. But in that case they ordered the wrong part so we had to wait for the first part to come in, then wait for the right part to come in. During another HVAC fix they identified an issue, ordered a new part, installed it, then ID'd a second issue. I appreciated that the technician was forth coming that they should have caught that during the first diagnostic call and apologized we would have to wait for a part again. The fact that they took ownership would have made this fully forgivable if we didn't have so many other issues. They also ordered a part for a fix that was supposed to come in in a few days but I called a week later and it still hadn't come in. I called 4-5 days in a row, then finally I asked to speak to a manager and they said they can use a different, universal part instead of continuing to wait. It wasn't clear why there was such a huge difference from when the first technician said the original part would come in vs the actual timeline, but I suspect based on some of my first calls that the part might not have been ordered at all until I first called to check on it. We had a toilet not fully flushing upstairs and they quoted us $200 to fix it, but recommended the toilet itself may continue to have problems because of the design unless we replace the whole thing, so we should consider that long term. After half an hour on YouTube, and an $8 part from the local hardware store, my husband was able to fix it himself and we haven't had an issue again in the last 6 or 7 months since that issue. A theme you may pick up on is how often I have had to call them for follow up. Some of the technicians will admit that if you don't hear by xx day from dispatch, you should call them and ask if your parts have come in yet. We have definitely found that to be true on both HVAC and toilet calls. In our experience it could also be hours before a manager calls you back if you ask to speak to one. We bought the maintenance membership so we have tried to make this work, but at this point I can't waste anymore time micro managing nor can we rely on them to be responsive or do a job right. Save yourself the stress and money, avoid this company.

Service requested. He found the issue immediately and fixed. Zippy…read more He is very friendly and didn't overcharge.

They responded with same day service after I called today. Mason was helpful and very…read moreknowledgeable. He gave recommendations without the upsell. Definitely will continue using their services.

Didn't end up going with them due to timing but they came out and listened to my needs for my new…read morehvac system. They didn't try to over sell products like the other two companies I had come out. I would definitely use them in the future once we are ready to move forward.

I am a disabled senior living alone. This review documents objective facts regarding HVAC services…read moreprovided by Bluestar Air Mechanical Inc. across two of my properties, identifying the specific staff involved. Alexandria Multi-Level Townhome Installation Diagnostic Visit (Isaac): Technician Isaac condemned my original AC unit as completely "dead" immediately upon arrival, without opening the service panel or performing electrical or refrigerant pressure tests. Salvage vs. Installation (Walter? & Karol?): Walter and Karol? spent extensive time meticulously extracting the original unit intact to preserve all components, while spending minimal time securing and properly installing the replacement machine. Undersized Equipment: For my 1,830 sq. ft. multi-level loft townhome, Bluestar installed a 2.5-ton National Comfort Products through-the-wall AC unit that is physically less than half the size of my original machine, leaving massive voids around the wall opening. Life-Safety Fall Hazard: The machine sits near the roofline several stories above a ground-level driveway. It rests inside the oversized opening without dedicated structural framing, a properly fitted sleeve, or mechanical mounting brackets to anchor it. Massive Gaps & Exterior Visibility: Gaping openings were left on the sides, so wide that I can clearly see neighboring townhomes and direct outdoor daylight from inside my utility closet. Soft Foil Tape & Expanding Foam: The top of the machine was sealed with only soft silver foil tape and flexible wrap rather than a rigid sheet metal transition or structural collar. Into the open side voids, Karol? messily sprayed orange expanding foam instead of constructing proper framing, trim, or weatherproofing. Severe Noise & Vibration: When activated, the unit generates extreme operating noise and structural vibration felt throughout the living areas. Missing Property: A step stool kept in my utility room went missing immediately after the crew packed their gear and departed; I am continuing to check my home to ensure nothing else is missing. Communication Evasion: Karol? conversed easily in English upon arrival, but suddenly claimed not to understand English when questioned about the open gaps, lack of framing, and spray foam. Dismissive Management (Lyn): I sent Lyn multiple detailed text messages and photos documenting my serious safety concerns, questions about the oversized opening, and the complete lack of structural support. Despite being fully informed of the severity and specifics of the hazard, Lyn trivialized the issue before 8:07 am on Sep 16, only replying that she would send someone back merely to "clean that up," offering no plan for structural framing or proper sleeve installation. Washington, D.C. Property Service Undelivered Documentation (Isaac): I was charged a significantly higher inspection fee specifically contracted to include an official written cause-of-damage report and a formal repair estimate for an insurance claim. Technician Isaac completed the on-site visit, but no written report or cost estimate was ever provided, despite multiple follow-up requests sent directly to both Lyn and Isaac. Licensing Verification: Bluestar explicitly confirmed prior to the appointment that the technician held a D.C. HVAC license, but no license number or proof of licensure was ever furnished. Based on these documented facts, I cannot recommend Bluestar Air Mechanical Inc. to other homeowners or seniors living alone.

My AC wasn't running well, they sent a guy out within 3 hours to fix it. It didn't seem too…read moreexpensive and he was willing to try the cheaper fix first and see if it worked rather than pushing for the expensive solution. Got it fixed quickly and was on his way. I'll definitely call them if I have any more problems. Edit- I needed them again and once again they were excellent. Highly recommended.

Absolutely the best hvac service I have ever had. Called in the morning when my unit was cooling…read moreand Robert was able to get me an appt the same day! Mike provided detailed service and explained everything he was looking at to diagnosis my problem. He showed me what he was doing. He was very attentive and thorough, he was talking pics of everything he did and wrote a detail description of diagnosis and what was fixed!! Thank you Mike, great integrity and honesty - didn't try to sell me anything I didn't need.

The service I received was amazing. They came same day and the technician was very knowledgeable…read moreabout my system.

Service was great & professional. Fast response to fix…read morewasher. Very quick in determining the problem.