Juan was great, he fixed my completely shattered iPhone 14 pro max back screen in 2 hours. The…read morepricing was reasonable and the customer service was great. I will for sure be going back for any electronics repairs.

VIP level of service! I, like others, made the mistake of dropping my iPhone without a case…read moreprotector. The back glass shattered into several pieces, so it had to be replaced. Apple quoted over $350 and required me to go to a local store, schedule an appointment, and wait for the repair. I could not interface with anyone at Apple, but had to click through multiple links. Meanwhile, I called New Era, and they messaged me back immediately, saying they would look into my request. They offered me a time that worked for MY schedule (within their working hours) and quoted $100 less than Apple. In addition, they offer pickup and drop-off! The owner messaged me himself and came to pick up my phone so I could keep my work-from-home meeting. Within an hour, I was at the store picking up my phone. Case repaired and no hidden fees, just the agreed-upon price! I would definitely use New Era again, but hopefully not too soon....

If you're traveling overseas, this is a good place to check out. Lots of electronics with different…read morevoltages...like hair dryers, curling irons, etc. The prices here are amazing...but they do have a no return policy that makes me kind of suspicious....

The store is amazing as you can get almost every imaginable electronic equipment out there. The…read morecustomer service is great. I recently got a few DVDs edited from the store and also gave a VHS for converting to DVD. I would highly receommend them. Shakeel, one of the store owners is great to work with.

I asked their price to wipe my cell phone and laptop - a factory reset. I have seen the steps…read moreonline, and it is not complicated. But I am not a tech person so I wanted to make sure it was done correctly. I called the shop and they quoted, get this: $65 for phone and $175 for laptop (then he said oh, it's $125 for laptop). DO NOT USE THESE TYPES OF GREEDY SMALL BUSINESSES. That is outrageous.

Do not bring your phone for screen replacement here!!! I brought an iPhone 15 pro and they charged…read moreme $250 to put in the wrong screen type, an lcd. This will brick your phone. My phone completely died a month later while I was on a trip and I had to pay $550 at an apple store to get the screen replaced with the correct oled.

Usually these guys are efficient and provide genuinely good service. Today i had a different…read moreexperience. The torta with thick black glue dripping off caterpillar strip lashes was absolutely no help at all. Lazy and unhelpful.

So today I went inside T-mobile on 3513 W Devon and I was in there 5 minutes before someone…read moreacknowledge me. mine you I'm black. But when another race comes in after me I say about 4 min later she was greeted immediately and told someone would be with her shortly. I never gotten a hello just someone will help you after 5 minutes of sitting there. Wow I see what were dealing with with you guys how disgusting and you should educate your worker better or maybe we should boycott you guys.

Bobby helped me in a real stressful and long lasting transfer from other carrier to verizon…read more I can't believe that he was so passionate to give his best 3 days in a row each day 3-4 hours. Hands down one of the best services that I have ever experienced in any service industry.

I spent two days in the phone with xfinity to release my phone number. They put me in Xfinity Jail…read more Finally they gave me the "code" to release my number. Woke up the next day to find out that BOTH of my phones were not activated. Needless to say I couldn't call out to call either service providers. I ran to the Verizon store in Lincoln square. Bobby looked up my non existent account. Gave me the phone and coached me through the online Verizon customer service. It took about an hour but they were able to activate my new phone. This is the best Verizon store. I won't go anywhere else.

If I could give this store a negative review that would be well suited. The employees are lacking…read moreknowledge of how to troubleshoot. And they completely acknowledge that they cannot help you. Why pay someone for doing nothing.

I seldom give review and only give it when it's necessary. This is the first time I'd be giving 1…read morestar and does not even deserve a star. Let me give you a WARNING. Do not go to this place. Go to a legit T-Mobile Store. @T-Mobile this store is giving your company a bad name. 1. Employee does not wear proper ID or name tags and per employee they are not required to give their names. 2. Not informed on how do their job. 3. Rude, liars and disrespectful. I went in to pay my bill using gift card and a lady immediately said you cannot do that, I told her I've done it before and yes you can do that. She did swipe the card and said I have to pay the remaining. I informed her that I just want to pay $100. She went to the back and talk to someone. When she came back she asked for the card again and swiped it twice and she said my card does not go thru, I explained to her it's not going thru because she swiped it already. This employee is very dismissive and stated she cannot help me and my gift card is not valid. I asked for someone who is above her or who can assist me better than her. She said "I'm the only one that you can talk to". The lady at the back heard my voice and came out. Still gave the e same attitude, unhelpful and dismissive. I asked for their names and they refuse to give their names. I called the company that runs this business and the guy that picked up the call said someone will "hopefully" returns my call. I've been a TMobile customer for decades and this franchise / employees gives TMobile BAD name. #T-Mobile @T-Mobile I think you better check this franchise. You're welcome in advance.

I don't trust mobile carriers. They nickel and dime their customers at every opportunity, all while…read moretelling you what a great deal you're getting. In the past, I've dreaded walking into a mobile store for purchasing or billing questions, because the commissioned sales associates were more interested in adding additional features or accessories than actually finding the right plan for me. After years of having gigs that provided and paid for my phone, when it was time to purchase my own plan for the first time in ages I rolled the dice and walked into T-Mobile. Their recent failed merger with AT&T left the company flush with cash which they had been investing in their network, and their deals sounded solid. I picked the right store. Andy and Patrick at T-Mobile are everything good about mobile retail. They listen to your wants, ask probing questions to discern your true need, and align you with the device and plan that fits you best. They're personable, funny, and go out of their way to make sure you understand the agreement you're entering into with their company. And the next time you visit, they'll remember your name. I've sent friends and coworkers to them - and in the era of online everything, suggesting someone go out of their way to a little shop on a weird corner in a northern Chicago neighborhood is the best complement I can think of.

Very bad customer service and unprofessional attitude, the lady just want the customer do…read moreeverything on own and call the company to get help, not interest to sale any service or product to customers, and just inform to go Apple Store to get the phone or order online so she working here do nothing on her jobs. I can't even get a positive feedback to resolve my issues with what I am paying the plan.

Quick turnaround and fair prices. Staff was very friendly and knowledgeable…read more Repaired a cracked screen for a Huawei Honor 7x. Would recommend again and reach out to them first before going anywhere else.

Do not get your phone repaired here! I had a cracked iPhone 16 repaired along with my friends…read moreiPhone 16 pro. BOTH screens cracked within 3 days of repair from normal use. The screens they put on both of them were very thick and didn't look right. They said they have a 30 day warranty but when I brought them back they said I dropped it and wouldn't cover it. I know for a fact I did not drop mine, my friend said she didn't either. My iPhone screen also had the color LCD stripe down the middle and stopped working completely. I wanted to give a local place business but it ended up wasting money and was bad customer service. Save yourself the headache and time