Jordan walked me through me the process of getting my iPhone 14 Pro Max repaired and made it so stress-free. My friend recommended Device fix because he had gotten stuff repaired there. I agree with most reviewers that they are very personable and wanting to help. They did an amazing job and pretty much brought my phone back to life. I am so happy and I will be making this my go to location when I need a repair. Also, I must say the location is really awesome while I waited for my Repair my son and I enjoyed playing the arcade video game. read more

Device Fix - After the repair - Mobile Phone Repair Near Me - Chicago, Illinois

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Wanted to support a local place, but my experience has been pretty mixed. They did a good job replacing batteries on a couple old tablets, although it took a while and they were not good at keeping me informed about progress. But most recently I brought them a Pixel 8 with a cracked screen. They replaced it, but it wasn't properly sealed, so when I dropped my previously waterproof phone in the sink for a second, it flooded and was ruined. They refused to give me my money back, did not apologize, told me that "everybody knew" replacement screens weren't waterproof, and then were jerky on the phone. Had I known the replacement screen wasn't waterproof, I would have done what I suddenly had to do anyhow: buy a new phone. They did offer to see if they could get the data back, but once again didn't contact me with any updates. I eventually went in to get the phone back, but again there was no data, no apology, and certainly no refund. Next time I'll see if I can find a place that will at least answer their email and keep me updated on repairs. read more

I'm a college student and I use a MacBook Pro. Earlier this week, I dropped some ginger ale on the keyboard of my Mac and the keys were extremely sticky. I took it to the apple store where they quoted me $1500 to repair. I took it to Device Fix and for a fifth of the price, the owner went above and beyond to help me out. He was able to clean the keys same day and replaced my entire keyboard a day later. He genuinely wants to help you, you don't find a lot of business owners like him anymore. Highly recommend to take all of your electronics to get serviced here! read more

Fix's the crown on my Apple Watch. Less than 3 hour turnaround time friendly service and a retro, jazzy laid-back vibe. Definite asset to the neighborhood. Affordable! read more

Regretfully the previous owner literally just took my movie, wasted my time and destroyed my laptop without notice. The worse is all of the children's memories-my nieces and nephews whose memories I was trying to save. I'm crushed and beyond upset for that but new owner Miguel was at least able to recover my very expensive external and even ordered a replacement cable for it. I trust better business and professional services under this new management. Thanks again, Miguel. read more

Got the screen replacement I needed for my iPad Pro in a few days, as promised, kept in touch, replacers it in less than an hour while I waited on site, Polite and friendly. Would gladly use again, hope I don't have to. read more

Device fix is a knowledgeable and trustworthy business that I couldn't recommend more! My Samsung Frame tv burned out. The tv is a little different than most, more complicated to fix. Even Samsung themselves gave me a hard time after 5 calls to customer service. I tried geek squad as well, but it seemed to be a complicated fix that no one had much confidence in. I remembered Device Fix because I got my phone repaired there a year ago. I decided to give them a call about the TV before giving up on it. They did the research and fixed it for a really fair price (lower than both Samsung and geek squad's quotes for regular TVs!). They communicated very well, and gave me great advice to avoid it happening again in the future. I couldn't recommend them more! Your electronics are in great hands at device fix. I will always bring my repairs to Device Fix and will advise friends and family the same. Thank you so much! read more

Device Fix - Mobile Phone Repair Near Me - Chicago, Illinois

I'm kind of a test case for good customer service. I have a couple of disabilities. I use a knee roller, sort of a wheeled crutch replacement. Not quite a wheelchair, but in that direction. I also have a pretty severe speech impediment. I'm pretty independent, but I blunder into various establishments, and it's always revealing how they handle things when I show up. They were excellent all around. So their entrance is accessible... for me. Not a wheelchair, there are a couple of steps. But it's a thing I can navigate. Anyway the guy working there was very helpful on both entry and exit. Maybe a bit more than I needed, but better that than the opposite. And he picked up on my speech when asking how to get in communication. I guess some people have another phone they can be contacted at. I do not, but also having a speech impediment makes talking on the phone a great deal less useful. We used email. I have to underline this: I've dealt with medical doctors who asked me to 'call their office.' People who really, really ought to know better. It's kind of shocking how it's not common sense. He passed that test. And of course, my phone is fixed and fine. I'm typing this out on it right now. It took a day longer than expected, but supply chains are still messed up, it was not a surprise. Not blaming them. And the professionalism of telling me to test my phone before I left. A small detail, but an important one. All around excellent customer service. Oh and their music selection, super tasteful jazz. Gotta love Miles Davis and John Coltrane. read more

So kind and knowledgeable in their craft! They look to solve your problem ASAP and get you out of the door. They appreciate how crucial your phone is and are very clear communicators -- which you cannot find at many shops like this! Believe me, I've been to a fair amount of cell repair shops around the Chicago and the nearby suburbs... read more

Went in for a keyboard repair and they broke the clips on the trim surrounding my keyboard, causing the trim to bubble. Keys rubbing against the plastic now - owner said I was nitpicking. I would have done this repair myself had I known a few broken parts were inevitable. Waste of $150 and 3 weeks of waiting read more

Device Fix - Mobile Phone Repair Near Me - Chicago, Illinois

Went in to get a diagnostic for my laptop. Got it back with a damaged screen. No explanation given. Not cool. read more

Device Fix - Went in to get a diagnostic for my laptop. Got it back with a damaged screen. No explanation given. Not cool. - Mobile Phone Repair Near Me - Chicago, Illinois

cool dude at the counter. but they took $200 from me, just to 1. not fix my camera (the only reason i went in) and 2. for my screen to crack the day after getting it fixed. DO NOT GO HERE! just go to the apple store read more

This place is wonderful. I need my front screen and back screen fixed on my iPhone. It was quick and great price. The customer service is exceptional!!! I would highly recommend Device Fix !! read more

Whenever I need a device repaired or cleaned, Tito takes care of it in a fast, friendly, professional manner. He repaired my phone in 15 minutes by replacing the battery at a low cost. Fantastic service! ! read more

I had a broken iPhone back glass and also screen. I went in and thought everything would be good since they have good reviews, but no. As soon as I walked in I got a dirty look but thought nothing of it. I got to the counter and explained what happened. The whole experience was full of snarky and very rude responses. I gave them my phone to fix both glass and screen and replace the battery. They fixed it all but had glue residue and scratches from replacing it on my frame. Poor service and would not recommend to a friend. It also smells like dirty dog and baby vomit. I don't know if they were having a bad day but they should never treat a customer like that! read more

I dropped my iPhone X and shattered my screen and my back glass. I went into Device Fix and had a great experience. First of all the store looks vintage and has a great vibe in the heart of the Pilsen neighborhood. I was given a quote instantly, they had my part in stock and my phone was fixed pretty quick. I also got a screen protector there at a decent price. I highly recommend the location. The prices were competitive and it was good to know you're supporting a local business. Thank you! read more

Device Fix - Waiting area. - Mobile Phone Repair Near Me - Chicago, Illinois

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