The office on Mentor Ave in Painesville is great! Helpful, friendly people who take the time to…read moreexplain stuff to you. The get your return done very quickly and I got my refund in a jiff. Not a bad price, either.

So friendly, so reasonably priced! They saved me SO much in taxes! I'll definitely be going back…read morenext year. Thank you!

Beware! I had an appt to meet for 2025 taxes. No one there. No notice. Next day or so spoke with…read moreoffice, rescheduled, some personal issue on Stephen's part (with no notice to clients and/or staff). Since I was kind of stuck I tried again and met with Stephens. I submitted Rita and paid Rita. I paid IRS via voucher. Stephens was to submit IRS and Ohio taxes electronically. I am due a refund from Ohio. Weeks went by. No refund rec'd. Called office, answering person said "Oops, we forgot to call you we need..." I had submitted that info on their secure email but sent again. Called 5 weeks later and spoke with Stephen, the accountant, he confirmed it was actually sent in (call on5/5/26). Still no refund. CAlled Ohio tax agency, they confirmed they have received nothing. Calling Stephens tax office trying to get the confirmation number IRS and Ohio were submitted...no answer. Now I am trying to call IRS to see if the 1040 was ever submitted and this is my worst nightmare. I have never encountered this level of sloppiness ie misconduct.

We got our taxes prepared last year, and they were very thorough. They met with us in person to go…read moreover the filing and explained everything.

Very professional and knowledgeable. Have been using their services for years and am very pleased…read more Very responsive if you have any questions.

I cannot recommend this company. Had an extension and provided docs in early September. A lower…read morelevel employee other than who I submitted everything to worked on them. I provided notes for some local things that were not heeded. They also made a decision without my approval to apply a refund to the next year's taxes instead of having the money refunded now. Took them to task for the poor service, and then they refused to finish the filing wasting over 2 weeks of time with the deadline approaching. I have fired this company and will be taking my business elsewhere. They were told they would have bigger problems over this, which they responded to by threatening to file a police report (a report for what exactly, I don't know). I'm not sure how they treat their other clients, but I had an extremely bad experience.

I went to Kuhns and associates to do my taxes this year as I had many things to file. The process…read morewas simply amazing. Bruce my CPA was super helpful and knowledgeable. Definitely a man who knows his job. He touched base with me multiple times and was able to answer any questions I had. Another CPA double checks the work as well in the process. I loved this since two sets of eyes are better than one. My overall experience was wonderful and they have gained another repeat client. Highly recommend for all of your needs.

Andy, Traci, and the rest of the team have been incredible over the many years of our working…read moretogether. They work quickly & always make themselves available to answer our questions in a timely manner. They have made our tax filing easy. We have retained their services, despite living out of state, as they remain the best in regards to quality & value. Thank you Henton & Associates!

I had a good experience with Henton & Associates last year, however, this year I did not. I was in…read morea hurry to have my taxes done because I was trying to secure a rate lock on a home loan and my lender required my tax return (to use my rental property as income). I was told it would take 2-3 weeks to have my taxes completed, so that is what I expected. When I emailed my final tax documents over I asked to please forward my taxes back to me as soon as they are available and said why I was in a hurry for them. After 4 weeks I sent an email asking for an update of the status. I didn't hear back so after 6 more days, I sent an email asking someone to please respond to my previous message. Someone responded back later that day saying that my taxes were in the mail that day, which was good, but it took 5 weeks total. Interest rates are climbing quickly right now and this also delayed me in being able to start looking. It was frustrating. When I received my invoice, the cost had gone up by 28.5% from last year, which no one had previously mentioned to me. It doesn't feel good to pay more for a lesser quality experience. I emailed them last week after receiving the invoice to let them know how I felt and even outright asked them to consider discounting the cost and didn't get a response. I paid the invoice today, so that I could post my review. Will never go back!

These guys used to do my taxes until I moved to another firm that could handle some of the complex…read moreissues I needed handled. I have referred many people to them over they years who are still using their service and are extremely happy. It's a quick and easy place to go for most of your tax needs.

Great work on my taxes without any hassles. I trust the firm completely and they have done a great…read morejob with my personal returns the past several years. Now that I am 1,000+ miles away, they still make it easy through use of their private portal to handle. True pros at what they do!

Our tax return is complicated with trusts and real estate. For years I struggled trying to do a…read moresimpler tax return myself. Now, I upload our documents, and in a few days I have a return ready to sign. Beth is available all year to review other tax related matters as they may arise in conjunction with our financial advisor. A secure system is provided for moving information. And she is a local woman-owned business.

Have been going to Traci for years and have always had a great experience (even when we owe the…read moregovernment tons of $$ lol). Efficient and accommodating to our schedule. Highly recommend!

I have been a long time client of theirs for almost 10 years if not longer. In the past they have…read morebeen an amazing company to work with and have always went above and beyond. This time around, the lack of professionalism was appalling at best. Typically I'm not the type to leave a review nor tarnish someone's name but this time is far different. We had dropped our tax documents off almost a month ago and I needed to provide some follow up information. At this point like we had always done in the past, they would just plug this information in and move forward. However the response I got back was " Nate, Glad you do not read the news and you think you are our only client. Please come pickup your documents and find another preparer. Thank you Traci L Pack, EA TLP Advisors & Tax-Pros Office: 330.467.0392 / 330.467.0974 Fax: 877.483.9893 Website: taxpros-tlp.com" Now coming from a standpoint of another professional in a field that is also inundated with our every changing world amidst a pandemic, I understand how hectic things can be. To respond to one of my patients with such lack of professional candor is entirely unacceptable. I would never mistreat my clients, patients, or patrons in such a manner. I hope this was an oversight or just a bad day that shined through by mistake. I will follow their request and acquire a true business professional to handle my CPA needs from this day forward. I am fully aware I am not your only client, and to insult my intelligence is disgraceful. Remember in the future to treat your clients with respect instead of belittling them!