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    Galleria Duty-Free

    4.0 (1 review)

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    7 years ago

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    Pittsburgh International Airport - Pittsburgh International Airport.

    Pittsburgh International Airport

    3.7(761 reviews)
    1.0 mi

    Unrecognizable, refreshed, and revitalized PIT has drastically changed!…read more The construction project complete PIT no longer has the tram, the people movers stand quiet, the tunnel to long term parking is closed, and in its place is a completely new look! The word that comes to mind is expansive as the lobbies and walkways are wide with cathedral height ceilings in places. There is a lot of eye candy from the floor inlays capturing the city's monuments to the small lights in the ceiling that makes it feel like a twinkling night sky. It is beautiful, clean, and polished looking with many tech additions. The downside is that the convenience that once existed in certain areas are gone. Easy access to long term parking is no more with shuttles as the primary method of transport. Not sure if they are going to replace the people movers, the moveable walkways, but if not that makes the airport even more expensive feeling but not in a good way. I appreciated the changes to the TSA checkpoint as it was much faster but the new x-ray system turns out to be slower as it automates the bins. I found myself waiting five minutes for my items to slowly move through the system with no sense of urgency. These small complaints do not negate the improvements! I miss the Rex fossil, but wow I can't help but be impressed with the changes! It is so nice!

    This is one of the better airports in a major market in the eastern half of the US. From the layout…read more(shaped as an X) to the quick curb-to-gate, PIT has the jump on many airports of similar market size. Drop-off & arrival pick-ups are on different levels (several remodeled airports are doing this) and that helps with congestion. It's just a short walk to security and once you're past that, you walk into a part of the old terminal that has a spacious concourse approach. Food options are separated a bit from the corridors allowing foot traffic to flow better. Plus the food & drink options are pretty solid, from the known to the local, and they're open early (think 5:30 AM-ish). There are Pittsburgh touches (a LOT of things are black & gold) and clean restrooms, making the travel experience much easier. Flying nowadays can be chaotic, so when an airport is doing things right, the average traveler can avoid that dreaded airport stress.

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    Pittsburgh International Airport - Southwest Airlines gate

    Southwest Airlines gate

    Pittsburgh International Airport - Time to get on a plane!!

    Time to get on a plane!!

    Pittsburgh International Airport - So many stores closed in the Saturday afternoon

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    So many stores closed in the Saturday afternoon

    Southwest Airlines - All the exit rows to myself!!!

    Southwest Airlines

    3.4(53 reviews)
    0.0 mi

    I had to travel to Washington, DC for an in-person (yes, they still exist!) meeting and training…read moresession. Well I didn't want to drive and as for Amtrak's Capitol Train, well see my review....As I was staying on the Maryland side of things, Southwest had the best schedule going in and out of BWI. Southwest had gotten a bad rap over the past few years, but they did get me to and from PIT on time. Having boarding group A and TSA Pre-Check was a plus. Oh and I did get my little snacky-snack a nd drink.

    My wife and I were on Flt 156 from ABQ to PIT on 03/28/2026. When we arrived at ABQ airport, we…read moresaw that flight was delayed. We went to customer services to see if this delay would impact the connecting flight from LAS to PIT. The SW Rep told us that the delay was from a flight crew matter (timing out and getting a new crew) for the flight from Phoenix to ABQ, which would be the plane to take us to LAS. Due to the amount of delay, he indicated that it was impossible to make the connection. He tried to re-route us for about 15 minutes. Because SW Air doesn't reciprocate with other airlines, there were limited options. The counter rep (who was very helpful) gave us three options: (1) He could get us to either Columbus OH or Cleveland OH and take a flight the next day and get a rental a car and drive from Cleveland or Columbus to PIT, or (2) Go to LAS, stay overnight (at our expense and fly out in the morning), or (3) Stay in Albuquerque another night (at our expense) and fly out on a 5:50 AM flight ABQ to LAS and then onto PIT. We chose option #3, since it seemed most reasonable and least costly. The delay changed our schedules (as we lost the day that we expected to be at home) and we did have to get an UBER for approximately $45 in the morning for our 5:50 AM Flight (#153, ABQ to LAS). Because it was a SW issue the Customer Service Rep told us that this qualified for a LUV voucher because it was a flight crew delay that caused us to miss this flight; he gave us a voucher form to scan and begin the process. He said it could take up to 30 days to process. I submitted a voucher; I received an email that our case was denied because it was less than a 3 hour delay. I called SW Customer Service; after my long explanation they indicated that they couldn't help me, and to resubmit a LUV voucher. I then saw that my miles from the flight never hit my account so I call Rapid Reward help; this Rep added my miles and told me to send a "Complaint" because this was a SW Air issue and it should qualify for a LUV voucher. She indicated that the response I received was an "automated system" response (a person didn't review it) and I needed to file this complaint in order to have a person (rather than an algorithm) review this situation. She was confident that it would qualify for a voucher. I followed her advice and filed a Compliant. It total, I've now spent several hours working my way through this system. The Result: The next day the Complaint Service Rep told me to file for a LUV Voucher, which I had previously done. I looked for the spot to do this on their website, and it was buried somewhere, but I didn't find it. I simply gave up. So despite two SW Air Reps telling me that I qualified for some type of compensation for this problem, and spending several hours trying to follow up, SW Air's change in policy (taking these voucher reviews away from the Customer Rep staff and allocating them to an 'automated system') prevailed. It's not the 'old SW Air' where customers were treated with industry leading customer service.

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    Southwest Airlines - Halloween Decor

    Halloween Decor

    Southwest Airlines - Southwest airlines 20 years of service in Pittsburgh

    Southwest airlines 20 years of service in Pittsburgh

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    Plane.

    Galleria Duty-Free - dutyfreeshops - Updated June 2026

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