First time getting a professional Brazilian wax and my experience is as amazing ! She made me feel…read moresuper comfortable. She is super sweet and tries to relax you as much as she possibly can. I didn't know what I was getting myself into , but it wasn't as horrible as I thought I'd would be. She explains everything before hand .. and you get to clean yourself with a feminine wipe before she starts. She reminds you to keep breathing , and just relax. Also make sure you hydrated before getting a wax ! Can't wait to go back again.

Kellee is absolutely AMAZING!! I have been getting wax for years at a chain place, but I'm so…read moreincredibly glad I starting going to Kellee! She's local and seriously the best, she takes her time and is so professional. Highly recommend

This is the place to go if you like getting a head massage when getting shampooed at the salon, but…read moredon't need a haircut! If you just want to pamper yourself and feel relaxed, treat yourself!

Very welcoming and cozy experience. Relaxing and informative. Learned a bit about my scalp and ways…read moreto care for it. Great customer care. Loved every minute of the spa treatment. Really felt listened to and was able completely unwind. I will be going again.

I love the East Village Spa. I get regular massages with Wade. He is great with deep tissue, yet I…read moream also so relaxed. I highly recommend!

Loved my massage with Maddie N. today. She explained everything at the start of the massage and…read moremade sure the pressure was perfect to what I needed during the massage. Music was so serene and calming. Maddie used stones toward the end and put a honey glaze on my back also with some warm towels. Farmhouse fresh products are some of my favorite so I truly enjoyed that as well. Front desk was friendly and they offer chocolate at checkout. Left feeling so relaxed after that much needed massage. It was the perfect birthday gift from my husband. I will definitely be back for another and will recommend to all my loved ones. Thank you!

I had an appointment yesterday with Alicia for a Brazilian wax as a first time client. Alicia was…read morevery sweet and personable. I enjoyed meeting her and chatting. The service I received was subpar. Especially for the cost of services, I simply just expected better. I made the appointment through the website and it was accepted. I received a follow up text from Alicia asking if I could move my appointment to an earlier time which I was happy to accommodate. A few hours later, she sent another text asking to push back to a later time than originally scheduled and I declined. Upon arrival to the salon, everything was nice. Space was clean and inviting and again, Alicia was very kind and we chatted the entire time. My Brazilian however fell way below expectations. There are obvious hairs that were missed (more than a half inch) and it feels very incomplete. I still have hairs on my backside which, in my opinion, should've been cleaned up. I am Southeast Asian so I do have really thick hair. I am hairy, I'll admit it. I'm not sure if she just wasn't used to that thick of hair or what but I definitely won't be visiting again. I would have done a cleaner job waxing on my own. For the cost of services, I am extremely disappointed. Friendliness 10/10 Cleanliness 10/10 Service 5/10

I was super impressed with how friendly Alicia is and how comfortable she made me feel. Scheduling…read morean appointment was very easy. She explained the whole process to me and had answers to all my questions. Can't wait to go back. Just note that the sap is in the back of a salon and you need to go back there to check in!

I feel like I need to balance out some of these reviews, and maybe this will get erased regardless,…read morebut the experience I had was not anything I would recommend to anyone. I won't name who it was that did my service, she was a very nice person, just not a person you'd want doing your Brazilian. I felt like communication was something I had to reiterate and at one point I looked down and saw the side that was "finished" flared up and bruised along with fine hairs that remained despite the trauma. That is actually the word I would use to describe my experience, traumatizing.

Clean and super quality wax. They took the time to get every hair…read more Clean building and rooms! No complaints

Great service and quality . Clean environment…read more Bailey is very professional Prices are reasonable

I was a few minutes (5 min) late due to traffic/construction down the road I wasn't aware of. They…read morewere unwilling to alter the schedule by just a few minutes for the next person. I have an event I'm going to and no time to reschedule. Lauren's unwillingness to care or be sympathetic means I'll never come back here. I'm sure the next person wouldn't have minded waiting 5 extra minutes for their appointment to begin. Thank you Lauren and Metrowaxx for putting a damper on what was supposed to be an exciting weekend for me.

This Salon has had my heart for years! It's simply incredible. Every touch has been thought of and…read moreexpertly executed. Customer service is 10/10! In particular, Mia is the only person I'll ever trust with my brows, and MC is a wizard with a haircut! But truly anyone there will fix you right up and get you out the door feeling like a supermodel! I always adore my appointments there.

Claire did an incredible job with my updo! I was in town for a wedding and booked a styling…read moreappointment. Claire made my vision come true and made me feel very confident in my hairstyle. I also loved that they gave you a glass of prosecco upon arrival! Overall great vibes, service, and quality.

I cannot believe I have lived blocks from this salon and haven't tried it before now! I showed…read moreJoanie a picture to give her an idea of what I like, not expecting it to look super similar because my hair is obviously different. Couldn't have been 15 minutes and she spun me around with a mirror to check it and OMGOSH. Just like the picture!!! I haven't liked my hair this much in a very long time!!! Thank you Joanie!!!!!!

Joanie is great. She does an exceptional job on my hair. I love her personality. Such a pleasant…read moreenvironment. The staff is great. Such a positive environment. I would recommend coming here.

Randi did a fantastic job on my brows!( was a customer at the threading place but this is much more…read moreprecise and less painful)

From the owner: Feeling good is always a good look. At Benefit at Ulta Des Moines, we've got all the goods for…read morenewbies, pros & everyone in between. Need a service? We do that too. As the #1 Brow Brand Worldwide, we've got you covered--from brow shaping and lamination to pore pampering and more.

Again another amazing massage by Cori. She knew what I…read moreneeded and listened to address the areas for extra care. It was what I wanted. I highly recommend. Amazing.

Do not let this place fool you. Total hole in the wall. This company will ruin your life. Destroyed…read moremy skin and took Zero I mean Zero accountability. The aggressive rejuvenating facial preformed by Stormie left actual scars where I was scratched. The owner, she lets her under experienced girls handle all her mess ups once she's let the previous girl go. An employee said "I don't believe that's from us" I was dying. I now need Co2 laser to correct what they did to my face. I lived exactly 1 block away. I pray this business shuts down. Scam artists. I should have sued. Justice will be served. This pic doesn't do justice. Lost my dog Honey and everything. I need answers. Why the aggression continues to get worse is starting a trickling effect beyond my ability to believe the true sanity of people. There needs to be a turning point and deep repentance happening here. God is sovereign and just to all. The series of unfortunate events is unacceptable. No excuse. Still living in utter disbelief. This is a second review I am leaving.