Dishonorable liars. Promised money back if I was not satisfied with my purchase of an xbox. They…read morehad no power cord and no controller to test it. I bought it. Took it home. Ordered and paid for a new power cord. Spent 2 hours trying to get the controller THEY SOLD ME to connect. It did not. I called. They said to bring it in. I did. They then hooked it up to a wired controller. I said this is NOT the product I wanted. They then refused to refund me. Less than 24 hours and after I have paid gas to drive to their store twice. Do not trust. This is over $50. What a way to ruin their reputation in the gaming community.

I stopped in here the other day and Ally loved it it was so much fun reminiscing! I just had to buy…read morethe PlayStation to guitar and game to go with, My grandsons will love it! I can't wait to go back!

Owners are genuine. You can tell when you walk in the door, they have a different feel about the…read moregame world. This is the best local game store. I also want to note that for the Pleasant Hill residents, they have opened up a new location next to the laundry mat across from Hy-Vee. On Wednesday night after six, join us for Commander night!

We received poor service while in the business , and then because I brought it to the owner's…read moreattention was told that I was entitled and should be happy that a veteran owned business was open on Memorial Day and told not to come back. They should have no worries with that kind of service, I definitely won't be back and I can't imagine a lot of people come back with that kind of attitude.

Awesome place nice people 1$ comic books are amazing you should come until you are brokeread more

I bought a set of dice from Mayhem this week, and the numbers started peeling off the first time I…read moreused them. I brought them back and asked for store credit toward another set. I was told they could only exchange them for the exact same product, but since that item wasn't in stock I'd have to contact the manufacturer myself. I wasn't asking for a refund, just an exchange or store credit for an item that was defective on day one. Most retailers stand behind the products they sell, especially when something fails immediately. Unfortunately, that wasn't my experience here, so I can't recommend shopping at a place that doesn't take responsibility for defective items.

staff is nice there is a great selection of just about everything i love going to jays it is very…read morefun and its not to expensive and they will give you a great price when selling things there.

Jay's CD & Hobby stores are probably my favorite establishments in all of Des Moines. I'm a huge…read moreretro junkie so scouring through old video games, music, trading cards, etc., is one of my favorite pastimes. This location in particular, is probably my most visited one, but also my least liked of the three. Even so, it's still a great store. When it comes to retro and vintage items, you can always find exactly what you're looking for on sites like eBay. The fun part of Jay's, is not knowing what you want and just browsing. More times than not, I don't buy anything from this location. The selection of items is usually better at the other locations. That's the only reason it's not a 5-star rating for me. Value wise, I think their prices rival eBay, and you can buy it on the spot instead of waiting for shipping. Staff always seems friendly and helpful also.

Happy place for the gamer. Selection through the roof for the big kids…read more Retro or current. Table or video. The games are there and the pop culture fun selection is a lot. There is a bit of everything here. The prices are wide range depending on what you are looking for. I know this is not the only location around, but this is the Ankeny location. There is a ton in here. I haven't looked at everything in this store but some things are comic books, board games, action figures, vinyl, toys, game system accessories. I was there to see if they wanted purchase something from me. They have a space in the back where they will take and see if they will buy off you. They offer cash and store credit. They entire store has a great vibe. Even though I didn't purchase something this time I left with a smile on my face and knowledge that I would be back.

I freakin love this shop. It has everything a dreamer may want or need from figurines to video…read moregames to squishmallows and LEGO. There's an abundance of seating in the back for gamers to get together and there's even a separate LEGO room. They also have movies, comic books, funko pops, and so much more! It's honestly nerd heaven and I'm a big fan. The employees are kind and helpful, the store is laid out nicely, and it's overall a great place to experience and explore.

Clerk was very nice and charismatic, no problems with him. However, the two games I bought were…read moreboth damaged to the point of being unplayable, and very clearly not tested. I cannot recommend buying anything used from here as this is not the first time I have gotten faulty game from a GameStop. I was told over the phone I could get a refund, so I can compliment their willingness to own up to it, and would the games have worked, I would have been satisfied with the price.

The staff were friendly and knowledgeable! It was also quite clean and organized inside. I think…read morethis is pleasant place to shop

While the location at Merle Hay Mall is good, this one is even better! It's just bigger overall and…read morethey have more merchandise. We bought a bunch of Playstation games and some CD's. I'm looking forward to using the Playstation Buzz controllers we got. Thumbs up to the employee who helped us figure out if these are compatible with PS2 and PS3. No...the PS3 ones are wireless and not backwards compatible. This place was great! Highly recommend!

if i could do a half star i would this place sucks the dont give the right amount i have old card…read moreand new cards 300 dollars worth and the only said the max is 40 dollars what a scam do not go there

I called the store to ask for a game, and a female staff stated they have it available right away…read more I asked if she could put one aside for me, and she said yes. I drove 25 miles to pick it up. I arrived to the store about 20 minutes after I called them. I asked for the game, the male staff looked for the game in the computer, and started to search for the game in the drawers. After a few attempts, he told me that they don't have it. I told him that I just called and the other staff stated that they had multiple copies of it and had put one on hold for me. The male staff member became defensive and stated that they do not hold games for anyone. Then the female staff added that "they sold quickly." They made me feel like it was my fault that I came to the store for nothing. They did not apologize for wasting my time and money driving there, nor did they own up to the mistake they made for not actually searching for the copy of the game when I called. It clearly did not sell that fast in the 20 minutes between my call and arrival, since they were searching for it and did not know where the game would even be. The staff were rude and careless. Definitely need to learn how to do customer service.

Awesome store for unleashing your inner nerd. Prices are comparable to other game shops and they…read morehave the great options of buying used and refurbished games and game systems. They also take trade ins which is great. Staff was helpful and checked on us a few times to make sure we were finding everything we were looking for. Games are organized and easy to find. They have tons of pre order specials. Also there are a bunch of great accessories and stations to try out games. And don't forget to sign up for their rewards program.

Great store. No…read moreJapanese-language books at all, which was a bit disappointing, but tons of puzzles, and a great way to spend an hour or five.

This has to be one of the worst "Used" book stores that I've ever walked into. "Half Price Books"…read morehas always been highly thought of by members of my family. I've always been told it's the place to shop for used copies of books at good prices. So I thought I've swing by today and give them a once over. I honestly couldn't be more disappointed by what I saw and what I was told by a staff member. (Here's just one example) They were selling a used Hardback copy of a Warhammer 40K novel (Belisarius Cawl) for over twice the retail price of when it was released. They wanted $55 for a used copy that retailed for $27 when it was released in 2024. (major red flag) I asked an employee if he could show me where they keep their Warhammer 40K paperback novels as I've had a few on my want list for awhile now. He showed me a very small collection (3-4 books) of paperback books. When I asked him why they had so few I was told they kept them in back since a lot of them sold on Ebay for between $50-$100. He then asked me if I wanted him to go look in back and see what they might have. I told him not to bother, if I wanted to pay ebay prices for a "used" copy of a book I wouldn't have come to their store. And truth be told after walking around for a bit longer I quickly realized that this place isn't anything close to a "used book store" where you're going to be able to find a fair price on a used book. This store also places giant barcode stickers directly onto the covers of nearly all their books. If this place wants to charge "Ebay" prices for all of their used books go ahead and close down your storefront and stop trying to fool the general public into thinking they might find something at a good price. They're not. After leaving the store I've concluded this place should change their name IMHO to "ripoff books" as it seems more appropriate given my experience there today.