Chaos at the cash registers. When you don't make the line system consistent it's difficult for…read morecustomers to be compliant. Much easier to just use Amazon.

I would like to give them a zero rating. I was gonna customer for a while always happy with…read moreeverything. But we did get two items that when we opened did not work properly from the first usage. When I went back to exchange, they informed me that they never take any refunds or exchanges ever. So unfortunately, they do not stand by their products I've got similar things from Amazon that are been opened and were refunded it. we like to support small business Which is why we go there but Unfortunately they do not stand by their products and or exchange or return anything or even talk to you nicely about it. So just be careful when you go there because things are expensive and it's unfortunate. They do not stand by their product. I have attached their policy rules so before you go, you can see what you're getting yourself into.

I mean it's a store full of random stuff. The store promotes stuff that is seen on commercials for…read moreexample : Zorbeez, Shamwow, My Pillow. It's mainly full of toys out of all the random stuff and stuff for hobbies or to kill time here. Not my cup of tea but if your hungry, they got some candy machines right outside the door.

Really good customer service and and has great crafts to work on …read more Efficiently run and has anything you need. Genial employees

I had an "heirloom print" from my grandfather's farmhouse. It was a circular image in a 20"x28"…read moreframe. The original Matt was there, but water damaged. THEY HAD THE ORIGINAL TO USE AS A TEMPLATE. But Michael does not cut Matt's, they send them to a place in Texas. I chose the expedited shipping. After 12 days with no word, I went BACK to Michael's where Miguel said he couldn't figure out what had happened to the order, but he would BE HAPPY TO REORDER IT FOR ME. Did so, and a week later I went back. The pictures tell the story. You can see the print and the original Matt, and you can ALSO see what they delivered....a 24"x32" matt with a WAY TOO BIG OVAL (not circular) opening. The Manager (Ernest?) got WAY CONDESCENDING and told me they would BE HAPPY TO REORDER IT FOR ME. (A word to the wise, Ernest, you can be snotty and condescending when you are GOOD AT YOUR JOB. Since you are not, you should hold off on the attitude). Frustrated, I figured I'd see what Hobby Lobby could do. Guess what? Hobby Lobby cuts their own matts, which the gal did in about 5 minutes. She also dry-mounted the print (another 5 minutes), and put everything together in the frame (another 5 minutes) for considerably LESS than Michael's had quoted me. Looking around while I was there, I noted that Hobby Lobby also has a better selection of frames and framing options, and their staff is MUCH more professional and talented. Another word to the wise.... avoid Michael's!

I've been to downtown Lemont plenty of times but I've never heard of or seen this location until…read morerecently. Me and my wife were shopping for family and this place was suggest to us. It's a small store that can be easily missed and parking can be tricky too honestly. It's exactly what a hobby / toy star should be from what's featured. Some stuff I don't think is kid appropriate like South Park characters etc but there are good games, some hard to find candy and tons of kid activities to keep their minds preoccupied and away from a phone

Ordered Foam2Foam Foam Safe Glue on Feb. 20 at 4:30 PM. Was not delivered to USPS until March 3 -…read more10 days later!! Very poor customer service in terms of timeliness for shipping. The good things: it was what I ordered and was well packed. That's all I can say. Be prepared to wait an inordinate amount of time between ordering and actual receipt by USPS.

First off the Store Manager Bob is very arrogant person. The day I was in he was helping a…read morecustomer. Then when the customer went to continue their shopping, he (Bob) turned to another employee and mutter "What does this lady want me to do her shopping for her?" Second If something is broken. They don't mark down the price. They just have another employee glue the item back and sell it for full price. Third and last sometimes there is only 4 people working. So if you need help good luck.

Such a great store!…read more It so nice to have a different option for crafts and supplies. You're guaranteed to find something interesting in this place. Staff was super helpful & friendly. It's kind of difficult to navigate through the store. There's so much stuff to look at. It can be a bit overwhelming, but strangely in a comforting way. Definitely worth checking out. Especially if you know you need something, but don't know what it is yet till you see it.

best hobby shop around. Unbelievable stock especially for model railroads. IF they don't have it…read morethey'll find it for you. Been going there for 20 years now.

He sold me a DCC already locomotive when he said it would work on Bachman easy track, which that…read morewas a complete lie and I wasted $150 and I was insanely happy because I was like this is my favorite brand train and it won't work on my track and the locomotive doesn't even have a DCC code decoder in it and he sold me a bad train

Huge hobby shop of your wet dreams, but the prices are dry. Fun place to peruse the huge hobbysread more

EVERY person that works there makes you feel like scum if you don't know much of RCs. If you have…read morequestions they give you answers with an ATTITUDE!!! Like come on! We all don't know much about these things some of us left toys a long time ago! We are here for our kids! SMH CLEAN UP YOUR ATTENTION GUYS ! They are just toys! I give it 5 stars for an awesome selection! .5 for the horrible service!

This place is awesome!…read more What a great place for Lionel products; it's kind of like Lionel heaven. Very clean store, and the owners know exactly what they have in stock. They also know what they are talking about. I had questions about transformers, layouts, and engines, and they explained things perfectly. Prices are reasonable, too. There's no insane markup like in some other hobby stores. Just a great place. It specializes in Lionel O-Gauge, though it has HO and some other stuff. It's easy to get to--it's right on Lincoln Highway, not far from the expressway--and there is parking in the back. They don't have stores like this any longer, so please check it out.

This place is way over priced. They charged me 4% for using a credit card. The train set was 429.99…read morethe steam for the train suppose to act as a air freshener was 8.00. after taxes and a 4% fee in came to 491.00. I usually check the Internet before I purchase anything from a local brick and mortar store. I went home researched the same train set the polar express and found it on the Internet for three 329.99. The steam was four dollars for two little bottles before you go here check the Internet first you will get a better deal on the Internet and they offered two days shipping. They also Ofer returns. I am not talking about Amazon. She beat Amazon prices by two dollars again check the Internet before you shop at this place.

I love this place. The couple who owns it are super nice and helpful. Great selection of Pokémon…read morecards, Gundam, even Vanguard and Weiss Schwartz! Very reasonable prices and selection. They also have sports cards from also every sport. Highly recommended!

Highly recommend Deans dugout. One of the few real card shops left. Both he and is wife take time…read moreto chat with the kids and make the card experience like it was back in the 80s. They have great selection of Pokemon and all sports card with good value.

Been a big fan of heroes for years for a lot of different reasons…read more The owner is fantastic and their communication with social media responses is very quick. It's very convenient to know what's in stock and to get timely answers. Most hobby places I've dealt with in the past are very slow when it comes to responses/non existent. Outside of great communication, owner/staff are very friendly and overall fantastic people to deal with. To the fun stuff - it's a classic card shop with a great selection and cool memorabilia as well. They also do very fun raffles as well which is extra reason to continue to spend money on your hobby :) Keep up the great work!

Small but cool little shop lots of singles and packs great and attentive service gave me a free box…read moreof bulk. Will come again