Dishonorable liars. Promised money back if I was not satisfied with my purchase of an xbox. They…read morehad no power cord and no controller to test it. I bought it. Took it home. Ordered and paid for a new power cord. Spent 2 hours trying to get the controller THEY SOLD ME to connect. It did not. I called. They said to bring it in. I did. They then hooked it up to a wired controller. I said this is NOT the product I wanted. They then refused to refund me. Less than 24 hours and after I have paid gas to drive to their store twice. Do not trust. This is over $50. What a way to ruin their reputation in the gaming community.

I stopped in here the other day and Ally loved it it was so much fun reminiscing! I just had to buy…read morethe PlayStation to guitar and game to go with, My grandsons will love it! I can't wait to go back!

Awesome place nice people 1$ comic books are amazing you should come until you are brokeread more

I bought a set of dice from Mayhem this week, and the numbers started peeling off the first time I…read moreused them. I brought them back and asked for store credit toward another set. I was told they could only exchange them for the exact same product, but since that item wasn't in stock I'd have to contact the manufacturer myself. I wasn't asking for a refund, just an exchange or store credit for an item that was defective on day one. Most retailers stand behind the products they sell, especially when something fails immediately. Unfortunately, that wasn't my experience here, so I can't recommend shopping at a place that doesn't take responsibility for defective items.

Exceptional store for all your gaming needs. They have so many collectibles to choose from. Owner…read morewas so knowledgeable! They have a game room in the back with special nights for Pokémon and Yu-Gi-Oh! Everything from A-Z!

Had a really great experience here! Customer service wasn't the best but the staff was super…read morefriendly and knowledgeable. I see a lot of reviews talking about their no-refund policy, which is true but when I purchased my 3DS they made it very clear that I could not get a refund for it. Decent prices for the stock, good selection of games, little lackluster on the console selection. Definitely come here if you need some old gaming nostalgia

I went in here with my eight year old son to look at video games. First off we noticed this really…read morenasty odor and very dirty store. The selection was not very big. A sales man came over and greeted us and asked what we were looking for. My son had found an Xbox 360 game and asked if it was compatible with his Xbox S one. The salesman told us we needed to go to the Microsoft website and look it up ourselves. My son then found a game that he wanted that was $45. We ran over to Target and purchased it for $29.99.

A hidden gem. We stumbled upon this place and chatted with the owner for quite a while. He was…read morefriendly and knowledgeable and had an amazing and well-curated collection of vinyl and some great recording and audio equipment, too. Worth a stop, both for the records and for the conversation.

Stopped by this shop today after seeing some pictures of the interior on Craigslist. I was…read morepleasantly surprised at the variety and quality of their selection of LPs. There was a very large selection of high quality albums from the 70's, 80's, 90's and 2000's. Warren, the co-owner, was very nice and conversational. They have cool rare and hard-to-find stuff such as a NIN triple album brand new in the shrink wrap for $100. They had a couple thousand albums in the main store plus a ton of compact discs and vintage video games. The owner stated this still have a few thousand albums to go through to add to the main store. Great shop, good prices, discounts with multi purchase. Check it out!

if i could do a half star i would this place sucks the dont give the right amount i have old card…read moreand new cards 300 dollars worth and the only said the max is 40 dollars what a scam do not go there

Very wide selection of new and used merchandise. Definitely worth a walk through if you are a gamer…read moreor collector.

staff is nice there is a great selection of just about everything i love going to jays it is very…read morefun and its not to expensive and they will give you a great price when selling things there.

Jay's CD & Hobby stores are probably my favorite establishments in all of Des Moines. I'm a huge…read moreretro junkie so scouring through old video games, music, trading cards, etc., is one of my favorite pastimes. This location in particular, is probably my most visited one, but also my least liked of the three. Even so, it's still a great store. When it comes to retro and vintage items, you can always find exactly what you're looking for on sites like eBay. The fun part of Jay's, is not knowing what you want and just browsing. More times than not, I don't buy anything from this location. The selection of items is usually better at the other locations. That's the only reason it's not a 5-star rating for me. Value wise, I think their prices rival eBay, and you can buy it on the spot instead of waiting for shipping. Staff always seems friendly and helpful also.