We drove 25 mins to come here and as we walk in the employees leave without notice and on google it clearly states that they didn't close for another few hours read more

Massive compliments to John & crew on their Nintendo Switch 2 roll out. Well organized, good vibes, super chill. And, the folx in line sharing the excitement were pretty cool too. read more

Some of the WORST service I've ever experienced! Their Google ad CLEARLY offers curbside pickup. However, when we requested it we were told that they do NOT offer curbside pickup. We contacted GameStop customer service we were told that they do not do curbside pickup. When we brought up that the ad said otherwise customer service said the ad we were seeing was out of date. Out of date? Who do they think they're kidding? I digress... When we called this store to complain they wouldn't let us speak. When we asked them to stop talking and to listen they hung up. You hung up on a customer? This is NOT acceptable customer service. The manager of this store should be fired. Do NOT do business with this store! Buy online! read more

Gamestop - Videos & Video Game Rental Near Me - Ann Arbor, Michigan

Came in for a couple of games and the service was pretty solid. Made good conversation with Peregrine. He was very helpful and knowledgeable. read more

Gamestop - Front - Videos & Video Game Rental Near Me - Ann Arbor, Michigan

Went in today to get the Tears of the Kingdom pre-order plaque as the website stated that it would be available today. However they were already gone due to the midnight release that was never mentioned anywhere when I ordered nor on their website. Was really looking forward to this pre-order bonus but got fucked because of a lack of communication on their behalf. Fuck you Gamestop read more

Do not visit this store. Customer service is awful and the management is awful. On 12/12/20 this store was supposed to have 14 PS5's allotted for THIS specific store. The manager came out and handed us 14 personalized stickers and told us we had a console reserved we just had to wait our turn in line to process orders. A group of people waited outside for over 3 hours in the freezing cold waiting to process these transactions. We were there before 4 pm which is the time this was all supposed to begin. After 3 hours the manager took our names and phone numbers and told us they had a technical issue and that we will still get these consoles but to go home and they will call us when their system is running again. They refused to tell us the name of their regional manager so we could get some real answers. I called them back before they closed and they nonchalantly tell me on the phone that none of us that were promised a PS5 by the management team will receive the consoles we were promised. We stood outside for 3 hours and they don't have a single console for any of us when they told us in the beginning this store has 14 consoles available for ONLY this store. I wonder if they were ever actually going to call me. This is why GameStop will be out of business in 5 years. MAKE THIS RIGHT GAME STOP!! I have a hand written ticket from your manager that says you owe me a PS5. read more

The customer service here is... Well, it's non existent. Stopped by and waited around for about 10 minutes, at no point was I acknowledged by any of the customer service folks - and I wasn't alone! They were far more concerned with engaging in a loud conversation between themselves about which of the products they (ostensibly) were trying to sell "sucked hard". Is it any surprise that brick and mortar businesses are going out of business when they employ staff like these folks? Sad! read more

Just called the store and asked about pricing. I was told the price of current used title which would cost about $55 when asked if they were aware I could get a new copy for $39.99 and if they would match that I was told essentially they weren't aware of that pricing. And they didn't offer to match or anything. No wonder this company is struggling. read more

Thus store is often helpful but sometimes they are really busy, last visit one of the clerks was on the phone and the wait was ridiculous.

It's great, the staff is helpful and they aren't rude. They are understanding about tech problems.

My son bought a 2015 NBA Basketball game in a shrink wrapped, new package, got it home and found a 2012 disc inside. Called the store, went in to return it and was told he would have to wait 2 hours for an exchange. Second trip in with parents, the store offered a store credit, finally refunded his money. Won't shop there again. read more