Like most game-stops these days they mostly sell knickknacks, t shirts, cards and accessories. They don't have a wide selection of games anymore. The Clerk wouldn't value our coupons either, but he at least gave us $5 off read more

I had waited on line during the holidays for PS5 restock. 10 minutes before the store opened several people got out of cars that had pulled up and cut in front to join friends at the head of the line. Me and several other patrons complained when the manager started giving out tickets to PS5s to these individuals and the manager basically shrugged and told us they were busy and couldn't do anything about it. It is not the customer's job to police themselves. There were enough people there vouching that these individuals cut ahead that the manager should have stepped up. Instead he acted cowardly and gave limited PS5 to these cheats. This store will never get my business again and I have made a complaint to corporate about the manager's disinterest and negligence. read more

I was sold a "defective" ps4+ at full price. When trying to return it, however, we weren't able to because of the defective controller. Also didn't let me return a game I was forced to buy, as I hadn't unwrapped the game read more

Lydia is an amazing human. She went above and beyond the call of duty. She texted and called other stores to find out if any other store had Playstation 5 in stock. Massapequa Store had it and I was able to get it. Lydia saved Christmas. I later returned to this store. Which would be my local store to buy additional games. Staff was very helpful. Lydia was gone, but they said they would pass along the thank you. She did not have to call or text other stores after all buying elsewhere does not make this store revenue. This is why I say she went above and beyond. read more

Just shut the place down. Here on a Sunday afternoon and the two dudes behind the counter look like they'd prefer a bullet to the skull over working in the store. Was ready to spend well over $300 in Christmas gifts but the misery and lack of service sent me to Best Buy instead. read more

Never buy anything from here you can't return anything opened like a console I bought the day before I opened it and wiiu was not for me so they told me I can trade it in for 100 dollars f that bullshit. Friggin idiot people let me wait on a line for an hour!!!! Screw game stop go to Best Buy. read more

"Nicholas" should be fired immediately and is why I'm never coming back to this store even though Ive been going to this store for over 10 years, been trying to get a game I preordered (Collectors Ghost of T) and the new staff sold it even though I paid for it in full. Been waiting patiently for 2 months, I order pop funkos and games every month and I pay in full. I go to the store to cancel 3 of my preorders because I would rather just order collectors editions online if this is the treatment I would get; the kid Nicholas hasn't been working here for 6 months and he goes to tell me he's gonna cancel my preorder I've been waiting 2 months for, when I ask why he states "because you're not going to bring the store anymore money" which I had no intention of doing since I buy funkos every month. And then when I tell him "no, and I've been spending money here for over 10 years" he says "well not with me, I just started working here". Even though he can see that I have 1000s of dollars in purchases per year at the store and that I pay for all my Preorders in full. I'm Not loyal to some rude senior advisor I'm loyal to GameStop; new manager is nice but is no help, and I didn't buy my last set of funkos cause they were literally smashed and cut up. They didn't offer Me any discounts for my patience, wasted time or for the damaged goods. Whenever I have gone to Wendy's and they screw up my order, the manager immediately gives me coupons and free food. Sad that THIS LOCATION AND ITS NRW EMPLOYEES CANT BE HELD TO A SIMILAR STANDARD AS A FAST FOOD RESTAURANT. Go to the store in West Babylon, James is the man! I feel bad for Ed and Ang they should be running the store! read more