JOSHUA was rude and arrogant…read more Barked at me, , a professional, well-dressed woman, not to break the display iPhone. I was simply looking at it. Treated me, a professional, well-dressed woman, with the utmost disrespect during most of our visit. INTERRUPTED our session to help another client, which resulted in my being late to work (I am a medical professional). We will most definitely not be returning to this particular Verizon store. I will be contacting my cousin, one of the chief executives at Verizon HQ, concerning this matter. OWNER: PLEASE SEE TO IT THAT YOUR EMPLOYEES RECEIVE PROPER TRANING IN CUSTOMER SERVICE PROTOCOL.

Joshua and Tyler totally rock at this location. I went to buy a new iPhone and Joshua made sure I…read moregot the best value. I observed him with other customers that came in and his professionalism is something missing from consumer interactions too frequently. Not this crew. Everything was transferred to my new phone with no problems.

This place is full of shit!!! My phone doesn't work it ant was fine besides a broken glass!!!read more

Don't patronize this business, they are good for making money but don't do quality repairs. I paid…read morethem twice to repair my galaxy 7. Then shortly after, the screen went back off. They told me it was from being dropped, which was a lie. So, I paid another 80.00. Then 32 days later it stopped working. They wouldn't honor after I spent over 230.00. I believe they damaged during the repair process. Take my advise don't go there...

I come over with my wife and this guy Kevin give a wonderful service very polite and very attentive…read morethank you for the service.

Can't go lower than 1. Poor speeds down to .25mb/s at times, TV pixelated and buffering. An in…read morethe middle of 4 towers and have tried all 4 and no way can they provide constant speed. They said they might fix next year.

Absolutely the WORST T-Mobile store I've ever been in. WORST customer service. WORST knowledge of…read moreproducts. I walked in on Feb. 19 to pick up an iPhone I purchased online. Salesman (unfortunately I don't know his name) brought the phone out to me, asked for my id and proceeded to open the phone. He asked for the phone i was trading in and started moving EVERYTHING over to the new phone. I asked him to stop because i did NOT want everything moved to the new phone. He said it has to be that way "that's just the way it works ". I said no that's not how it "works". I explained that in the past i was able to decide what I wanted to transfer to the new phone. He proceeded to tell me how many years he has worked there and that what I wanted was impossible. He said "it's all or nothing, so you'll lose your contacts" I never heard anything like that before and this was my 12th iPhone purchase but the first at that store. He took over the phone began uploading the old phone to the cloud, it was taking too long and I'd been there 30 minutes and I didn't want to be there another 30 or more. So I asked him can I just leave with my old phone and finish the cloud uploading then come back with the phone in the evening. He said no. "Unfortunately it's now or never." I said what does that mean? He said if you don't leave the old one for the trade in now you will have to mail it back in. The whole interaction was frustrating and so time consuming! I realize that's his job and he has to be there 8 hours, but it's not my job and my time is important! I agreed to just mail it back and leave. He then said BTW I noticed your in an old magenta plan and I have one that much better for you. I said what's the difference between what I currently have and what you are offering. This guy just says "EVERYTHING about this new plan is better, and it will save you money" he never did say exactly what was better tho. This guy was like a bad car salesman. I said No I don't want to switch plans. Im fine with what we currently have. Could not wait to get out of there. I finished the iCloud upload on the old phone, went to a different T-Mobile where I asked can I turn phone in and they said yes of course, you have 2 weeks to bring it back. I explained the experience I had in the Orland store and they told me the salesman was wrong/lied. Then they looked at my plan and said they could see the purchase and where it was made and the NEW plan I was in. I said NO, I am in an old plan and I said I did NOT want to switch plans. They said okay well that salesman put you in a new plan. I had to call TMobile and explain the whole disastrous experience at the Orland Park location. The rep was very helpful and straightened it out for us but I did tell her it's the last time I get my phone at TMobile , from now on I will go back to buying directly from Apple! Time is money, and the Orland Park T-Mobile location is a gigantic waste of time and not deserving of spending your money there!

Steve was a great help!! He was very informative and the best T-mobile workers I have met. I…read morerecommend asking for him next time you go in! Steve was amazing!

Would definitely recommend Back in the Game!! They offer great repair service and reasonable…read morepricing!!

The guy at the counter had a attitude and barely greeted me when I came in. I asked a few questions…read moreand that was a bother to him. I even showed interest in a Sega Console and he didn't attempt to give me a price or try and get the sale. Skip this place.

The 15896 S. LaGrange Rd in Orland Park was Fantastic. The Staff Marco & Tiffany were friendly,…read morehelpful & knowledgeable. I made an appointment, where Marco assisted me quickly and accurately. Marco was patient and performed what needed to be done in a professional manner. I could hear Tiffany working with other customers and she was knowledgeable & helpful to the walk-ins. I drove out of my way to go to this location & would do it again.

We walked in and nobody greeted us, not to mention it's not a lot of people in here so when it was…read moretime to talk about phones nobody seemed to be "available" they're jus aimlessly walking around ignoring me and my mother

Best phone repair shop I've been to. Cheap and fast aslo great customer service. I would recommend…read morethem to everyone i know.

robby if I said that right hit me up real good i love his business and I will definitely come back…read morehe was so great with me he talked to me calm and took his time I will come back sooner or later - Nyriel

Worst Tmobile I' ever been too it's flooded with customers in this mf . They all in the back and…read morethe ones helping customers already have no Urgency or can't even multitask , the girl come out from the back with 4 other employees to check customers in and disappear in the back again . You can't be this slow fr and it's always my people . Like she goes it's just my job to check people in and they all go in the back again. A dude come in here not being bale to use the app and she takes 45 mins with him are you kidding me .

I am always given good customer service at this TMobile in Matteson IL…read more Today I was given exceptional service by Katie. It really impressed me when you are treated with dignity patience and respect!

Brought my iPhone SE into Palos Park location for low battery, Dillon had it replaced and ready to…read morego in under 30 minutes. Friendly, quick professional service.

When I walked in I was immediately greeted by a very nice gentleman. The reason I was going here is…read morebecause I was reaching under my seat in the car and the screen slid off and no longer was working. I called apple and were going to go through them when I thought I would check this place out. I was happy that I did. They were able to fix my Apple Watch and get it working again. For a better price then what it would have been through apple. The location is clean, staff is friendly. I would defintly go here again.