Trying to find an older used game for a Christmas present and called to inquire if they had it…read more They located it in the computer, and verified it was there physically. Nice and helpful.

I went in looking to get a cheap xboxone controller. The employees were friendly enough but they've…read moregot some interesting advertising going on. The box has a sale sticker on it and the price said $25.19. I was curious how much it used to be and pulled the sticker back to see that it said $23.79. So, clearly it wasn't on sale, they actually raised the price. The gentleman at the counter claimed that pulling the SALE sticker off looked bad. He couldn't offer any other explanation. Interesting. I'll post pics in the comments.

They were great! Even with the whole pandemic situation at first being told to get my game then 1…read morehour later told they got shut down and I could not get my game they figured out something. Thanks to Mitch and the folks at GameStop I received my resident evil 3 remake in the mail! Thank you!

They took there phone call over customers in the store. Took way too long. The store is clean and…read morehas a lot of stock. But the customer service was not good.

The GameFactor store has an amazing selection of games and consoles! I walked in half hour before…read moreclosing and Bob was able to answer my questions and serve my nephew well by exchanging a game that his XBox was not able to download! Great place to buy and support.

This place has a great selection. The prices are steep, but that's because of the collector's…read moremarket; prices are high everywhere. Comparatively, the prices are fair. The staff is friendly and knowledgeable. The owner has been in the area for decades and knows what he's talking about when it comes to games, and the weekend guy really know how to make a customer feel welcome and wanted. Of the two retro stores in Greeley, I'd definitely choose Game Factor over BNR.

We rented arcade games (pinball, galaga, pacman) for our wedding…read more Communication was super easy, the games worked perfectly, and were delivered and picked up on-time without any hassle despite narrow time-frames. Denver Arcade and Gaming Rentals + Tim Dillon were easily our best wedding vendor :)

Service is very good and staff is knowledgeable about products. The selection is modern and decent…read more The pricing is fair.

So this is a review of the customer service I got from the particular employee and definitely does…read morenot reflect how I feel about the company themselves. I ordered an Xbox One S online on 11/3 and received it on 11/6 (since I paid a ton for overnight shipping) and immediately the controller was unresponsive and the joysticks were all screwy so after trying to re-sync the controller to the Xbox I called GameStop. They told me that they couldn't exchange the controller alone but the whole Xbox needed to be returned and that I couldn't return it to a store (lie). I asked how long it would take for the return once they received the defective one and I was told 24-48 hours. Immediately shipped it back and they received it Thursday 11/8 so I called them Friday and was told I would get a tracking number Friday at end of business. Called Sunday and was told it would be shipped first thing Monday (today) and of course no shipping email. This is where the 5 star review comes in, called this store and spoke to a lady (didn't catch her name) but she said if I came down she would see what she could do. She called and got someone intelligent who said that A. I could've returned it to the store and B. Returns usually take up to two weeks but with some work I got a shipment notification and will have a (hopefully working) Xbox tomorrow that I paid extra to overnight me over a week and a half ago. While I will never order from GameStop again, this employee went above and beyond to get me taken care of