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    GameStop

    GameStop

    5.0(3 reviews)
    45.4 mi

    Service is very good and staff is knowledgeable about products. The selection is modern and decent…read more The pricing is fair.

    So this is a review of the customer service I got from the particular employee and definitely does…read morenot reflect how I feel about the company themselves. I ordered an Xbox One S online on 11/3 and received it on 11/6 (since I paid a ton for overnight shipping) and immediately the controller was unresponsive and the joysticks were all screwy so after trying to re-sync the controller to the Xbox I called GameStop. They told me that they couldn't exchange the controller alone but the whole Xbox needed to be returned and that I couldn't return it to a store (lie). I asked how long it would take for the return once they received the defective one and I was told 24-48 hours. Immediately shipped it back and they received it Thursday 11/8 so I called them Friday and was told I would get a tracking number Friday at end of business. Called Sunday and was told it would be shipped first thing Monday (today) and of course no shipping email. This is where the 5 star review comes in, called this store and spoke to a lady (didn't catch her name) but she said if I came down she would see what she could do. She called and got someone intelligent who said that A. I could've returned it to the store and B. Returns usually take up to two weeks but with some work I got a shipment notification and will have a (hopefully working) Xbox tomorrow that I paid extra to overnight me over a week and a half ago. While I will never order from GameStop again, this employee went above and beyond to get me taken care of

    GameStop - videoandgames - Updated May 2026

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