I'm not sure what some of these cats are on. And by cats I mean reviewer's. On the holidays for GameStop if there's 5 employees there, assume 2 are 16 for seasonal and can't work the register and if only one is working on register stop and ask if the other of the 2 registers that they have is working or if someone has an order open on it don't just complain and then rant on Yelp. And as for the ponytail man... He is very outspoken and has a way of ranting about the oddest things. But he's a cool dude as long as your not being a bad customer. If you don't like what he's spouting just let him know nicely and continue on with your day. Remember that most of these workers are understaffed and under paid and some have worked there for so long they try to make conversation about anything to make it a better day. Selection at this location is great. Everything from games to collectables to shirts and card games. I've never had a bad encounter here except when the customers in front of me were being hot headed jerkwads. And value is fine. It's better when you minmax your pro membership, with the 5% discount and any deals and points you can add. Once I got a switch OLED Pokemon edition for $50 after savings and points with it. Not a bad deal when it's usually $329.99. great place to hang on shop, workers are friendly and if you shop there enough you almost feel family like. read more

They treat customers as thieves as soon as you walk through the door. The guy with the ponytail purposely dents the Pokémon boxes and tins. If you are a serious collector, I would not go here. He also imposes whatever limits he feels like even when it's not a corporate policy. He has made many comments as if it's his store and not a franchise. The other guy that works there will ignore customers. He picks up the phone or gets on the computer to pretend like he is busy even when there is a line. After hearing ponytail guy go on a rant about wanting to fight a customer who was stealing, I made the decision to never return. He obviously has issues since there were only two of us in the store and we were standing in front of him waiting to buy our items. No one else was in the store so why was he ranting about stealing? read more

Store is larger on inside than appears from parking lot. Good selection on Hand but not the one game I came in for. Closest store that has it is 25 miles away - not happening. Well Staffed, knowledgeable staff, pleasant to deal with even though Store was packed with customers. Recommend shopping here. read more

Gamestop - Can't wait until he gets home - just had to play it in the car. - Videos & Video Game Rental Near Me - Lakeland, Florida

To start off I understand that it is the holiday season. Yet, when you have four people working at this location and a line of five customers waiting as only one employee is at a register handling an Xbox credit return without saying a word to anyone as to "we will be right with you" or have one of the other three employees open a register and help the people like me who just wanted to purchase an Xbox ultimate card. Very unhappy with the lack of communication on their part. I will never visit this location again. Very poor customer service. What's worse is the employee helping the customer with their credit return looked right in my eyes and didn't say a word. In my opinion, very rude. Like he could care less that we were all just waiting to just make purchases. I left after waiting 20 to 30 minutes with no assistance and will never come back. I only gave one star because it would let me give zero stars. read more

I'm not a big gaming fan but my son is. The staff is very kind which makes the store customer friendly to the max. They are very helpful and never stressed or worried. Each person is given personal attention and time. They will answer every question honestly and are very knowledgeable. read more