This establishment is the most disappointing thing since my son. While very promising in its…read moreconcept, as modern society is in dire need of more third spaces, Hex and company fails to deliver in every conceivable metric imaginable.
I came to this establishment with my boyfriend and things got off to questionable start immediately. The server at the front required us to make a reservation, ok no problem. What's questionable about this is that there was clearly space available for two scrawny people such as ourselves. Whatever, man, do your thing. When the time came for us to get seated we were blindsided by a $15 per person surcharge, what the heck! It would have been courteous to have mentioned that when we made our reservation 45 minutes prior. I realize that one cannot contribute to malice what could also be contributed to stupidity, but it came across as a way of swindling and strong arming us.
We tried finding a game of dominoes to play while we waited, but alas, there were none available for purchase at the front counter, no big deal, we were certain we would find a game of dominos in the seating area below as there were multiple gargantuan shelves stacked to the ceiling, filled to the brim, practically bursting with board games, looked great from afar. When the time came for us to sit, an aura of sheer panic and despair began to set in. We couldn't find a single game of dominos, no big deal, we were sure that one of the servers would help us out. PSYCHE! We asked multiple servers to help us find a game of dominoes, and they either didn't help, gave confusing advice or a combination of both, very cool! You would presume that people employed to work at a board game themed cafe would know where certain board games are, but no, not this fine establishment! In fact the organization of the entire establishment was severely lacking.
To begin with, the tables where people are engaged in board games are practically pressed against the gargantuan and bursting shelves of board games, this makes browsing extremely truncated! If you are introverted, you may burst into flames because you are forced to hover over strangers and interrupt their board game to get what you're looking for, that is of course if you're lucky enough to find it. For example, a heated game of uno was sheepishly interrupted by a stranger seeking something behind my boyfriend. Every guest is a hostage in this establishment, because of the owner's incompetence, very cool.
Since we nor any of the disheveled nerds employed in this establishment could find a game of dominoes, we opted instead to play a game of chess, simple enough right? not at Hex and Company! The first set was missing multiple pieces and was damaged to the point of not being useable, the second was some niche four player "update" of chess, which is an insult in its own right. Third time was the charm though, and we played some good games. The food was pricy but inoffensive. The water service, despite giving patrons agency, was severely lacking in the fact that one could only use the smallest cup imaginable, what the heck!
Upon leaving the establishment, a server told me to, and I quote "have a good one" how could I possibly have a good one, when you couldn't even find a game of dominoes for us to play. Absolutely ridiculous, they really rolled a 1 on this one.