Yesterday I waited while another customer failed many times to get card approved. I moved to…read moreanother bay and had the same problem. "No network connection". I then inserted $5 cash which it gladly sucked up and asked me to select a wash. I did and it said insert money. I left without a car wash. Today I see my card was charged $7.00 for a wash I didn't get. Combined with the $5.00 cash I lost brings my total loss to $13.00 and 15 minutes of my time for nothing.

Went today and had to use my credit card, it rang up at $10, for a $2 car wash. Tri d to call the…read morenumber given on the website and there was no answer . Not happy

Great place to get a car wash. Used the drive through self wash (cards excepted) only $11 ! The…read moredryer could use some work Employee at the time was amazing, and everyone there was enjoying the do it your self wash and the vacuums.

The drive through car wash has been "modernized" to talk to you when driving through. The soak did…read morenot put the quantity of soap on the car the older system did thus the car did not get clean. I had to come home and clean the car windows and bird droppings off. This was not the case with the older system. Since I am a local I had referred a number of friends to this car wash. I hope this is a situation where adjustments are made so it performs properly. The dryer does not go over the car, you drive through the "tubes" to get it dry and they don't do the same job as the older system did. It looks like two drive through systems are being installed but if they don't do the job when I try it again I won't be back!

They did a lousy job on the inside... they cleaned it with dry towels so they left fuzz in my…read moreinterior... will NOT go back there again... l'm upset that l tipped them good... not worth the $

Awesome car wash!!! Under new ownership!! The new owner is very hands on and has upgraded the…read moreautomatic wash. He is frequently there to ensure exceptional service.

They damaged my brand new forged aluminum wheels, denied it, and utterly refused to make it right…read morein any way, shape, or form. Before you run your car through Waves, read this. I was a loyal repeat customer. Before my first visit I specifically asked a manager if their equipment would damage my aftermarket forged aluminum wheels. I was told not to worry, that even Porsches with large spoked rims go through without issue. I trusted that and kept coming back. What I didn't realize was that their loading track was gouging my driver side wheel during my visits. Three deep scratches, same exact spot on the outer diameter.. and the only wheel that's damaged? -- The one that loads directly onto their track. My other three wheels are completely untouched. The damage doesn't lie. I came in calmly with the car in person and a $175 repair estimate -- the cheapest quote I could find. I wasn't looking for a fight, I just wanted my wheels made right. The manager Scott reviewed the damage on my car, and later pulled up 2 dates of camera footage, then called to tell me they aren't liable. I visited multiple times in March and April. Their cameras only go back two weeks -- that's their limitation, not mine. I followed up in writing. The owner called personally and still refused to pay $175 -- despite the fact that only the wheel that physically contacts their equipment has any damage, in 3 exact spots on the outer diameter -- damage that could only come from hitting the same track repeatedly. $175. That's what my loyalty was worth to them. I have now filed a complaint with the Delaware Consumer Protection Unit and am filing in Sussex County small claims court. Look at the photos attached to this review. Then decide if you want to risk your wheels.

As you can see from my last review in March 2025 this is my favorite local automatic drive through…read morecar wash. I was here on Friday the 13th for the basic Pipeline car wash for $15. I paid using my credit card. Usually two workers one each side of the vehicle power wash all sides of the vehicle prior to entering the car wash. This time there was only one worker to power wash all sides of my Audi. After exiting the car wash usually two workers on both sides of the vehicle dry the vehicle and apply tire black. But this time only one worker was there and he did not apply the tire black to my tires. I had to go to my local auto parts dealer to purchase my own tire black. I will still return here because I like this car wash despite some issues today.

It's very expensive and there is only one option for the kind of wash. Also, it's the kind of wash…read morewhere you have to drive your car onto a rail and I'm not a fan of those. Only car wash in the area though.

The car wash removed the coating of pollen and got my car sparkling clean! The guys that were…read moreguiding us through and that did the wipe down at the end were quick and thorough. Very happy with this service.

Car wash, mats wash, vacuuming including back of SUV. Lots of areas missed. Paid extra to clean…read moreback of SUV

I have been taking my cars to Berlin Auto Wash since they opened. They've always done a good job,…read moreno scratches, no water spots, just a good value for the price. The personnel there are the hardest working people you've ever seen, and they have been there for years. This is definitely a five star operation.

Self serve wash that gives you 8 minutes for $5. Has 6 cleaning options and worked well. Just wish…read moreit gave you more time but for $5 is not bad.

The vacuums suck (or rather, they don't suck lol). Such low suction power that it barely did…read moreanything for a normal amount of dirt and debris. You pay $2 or something for 2 minutes but you'd need at least 10 minutes to get good use out of these vacuums. Do not recommend.

Heading back to reality I needed to make one more stop. I wanted a drink and to grab a little…read moresomething. Heading back out towards the main road I had to pass this. I pulled in and found a spot rather quickly. I ran inside and first made my way to the facilities. They were in decent shape. Then I was out to the main floor to grab myself a sweet tea. I browsed the shelves to see if there might be anything I wanted to grab. Not much of a selection, so I made my way to the register. Normally I would do self checkout but with the one item I needed being behind the counter I had to interact with staff. With my items secured I made my way back outside to continue my day.

Kristen remembers my order every time I am in there. Thank you for the wonderful service!read more