They damaged my brand new forged aluminum wheels, denied it, and utterly refused to make it right…read morein any way, shape, or form. Before you run your car through Waves, read this. I was a loyal repeat customer. Before my first visit I specifically asked a manager if their equipment would damage my aftermarket forged aluminum wheels. I was told not to worry, that even Porsches with large spoked rims go through without issue. I trusted that and kept coming back. What I didn't realize was that their loading track was gouging my driver side wheel during my visits. Three deep scratches, same exact spot on the outer diameter.. and the only wheel that's damaged? -- The one that loads directly onto their track. My other three wheels are completely untouched. The damage doesn't lie. I came in calmly with the car in person and a $175 repair estimate -- the cheapest quote I could find. I wasn't looking for a fight, I just wanted my wheels made right. The manager Scott reviewed the damage on my car, and later pulled up 2 dates of camera footage, then called to tell me they aren't liable. I visited multiple times in March and April. Their cameras only go back two weeks -- that's their limitation, not mine. I followed up in writing. The owner called personally and still refused to pay $175 -- despite the fact that only the wheel that physically contacts their equipment has any damage, in 3 exact spots on the outer diameter -- damage that could only come from hitting the same track repeatedly. $175. That's what my loyalty was worth to them. I have now filed a complaint with the Delaware Consumer Protection Unit and am filing in Sussex County small claims court. Look at the photos attached to this review. Then decide if you want to risk your wheels.

As you can see from my last review in March 2025 this is my favorite local automatic drive through…read morecar wash. I was here on Friday the 13th for the basic Pipeline car wash for $15. I paid using my credit card. Usually two workers one each side of the vehicle power wash all sides of the vehicle prior to entering the car wash. This time there was only one worker to power wash all sides of my Audi. After exiting the car wash usually two workers on both sides of the vehicle dry the vehicle and apply tire black. But this time only one worker was there and he did not apply the tire black to my tires. I had to go to my local auto parts dealer to purchase my own tire black. I will still return here because I like this car wash despite some issues today.

Went there in 3-14-26. Came out and my hood and roof of my car has scratches all over it and u can…read moretell it came from the rollers. Called they say they are not responsible. Going to cost over 1000 to have the scratches from the car wash removed

I love this car wash! For a basic wash with Free Vacuuming , they do a good job. Our development…read moredoesn't provide hoses for home renters and I'm used to washing my car but this Wash is usually fully staffed. They consistently soap up my car ( sides and rear too) so it cleans up well for $10 bucks. I have tried others ain Lewes and Rehoboth when I had time to kill and they charge 5-10 bucks more for less service. I have not tried the interior cleaning but they offer rags and I usually bring windshield washing fluid to clean my own. A useful addition would be to offer vending machine w armor all and leather cleaner...

The last two times I have went the car wash has been messed up this time the pre soak didn't work…read moreand the tire cleaner, not to mention the hose was leaking so I got a bath as well leaking on my head, Also not to mention they charge you like one dollar a minute if not more. The one lady doesn't even know how to go about it, the main lady wasn't there the last two times either, so I told the other lady and she didn't offer any compensation just that she will let maintenence know. Also no not good enough I have spent alot of.money there for it not to work right should of offered me a gift card for my troubles.

The last time I used their automated car wash the rinse never came on after my car was covered with…read moresoap and I had to go home and wash it myself yet was charged the full price. And then two days ago I used my card to use the self wash and the wand did not work I immediately had to cancel after 10 seconds yet I was still charged three dollars. Used another bay and used cash and it worked. So far I feel cheated out of $13.

It's very expensive and there is only one option for the kind of wash. Also, it's the kind of wash…read morewhere you have to drive your car onto a rail and I'm not a fan of those. Only car wash in the area though.

The car wash removed the coating of pollen and got my car sparkling clean! The guys that were…read moreguiding us through and that did the wipe down at the end were quick and thorough. Very happy with this service.

Extremely poor communication. Was told by whoever it was that answered the phone that the next day…read morehe would be at my residence to detail my vehicle and sure enough the next day comes around but Cory does not. I called around 3pm to see if he could give me a time estimate on his arrival but no answer. Texted him and asked if he was still coming by to detail my vehicle. No reply. Called again later and still no answer. I'm not exactly sure why you would tell a customer that you will come by to provide service when you really do not have any intention of doing so and on top of that why you would ignore said customer when they attempt communication and literally want to give you their money. I'd love to know the answer to this question but Cory probably wouldn't answer in the first place so I guess we'll never know. Strange, do not recommend using this service.

Cory and his son did a superb job on my SUV. He explained everything in great detail and even…read moreprovided enough products for me to ensure the vehicle looks sharp. I highly recommend him. I plan to have my other vehicle ceramic coated in the very near future.

Got the 5 year treatment 2 years ago go. Car still looks like it just came off the lot!read more

A very smooth transaction. Everything happened as scheduled or 'promised.'…read moreThe car is beautiful with a glass-like shine. I was and am very pleased with the job here. Highly recommended. Pricing was competitive with other options and Inside Out is highly recommended.

Car wash, mats wash, vacuuming including back of SUV. Lots of areas missed. Paid extra to clean…read moreback of SUV

I have been taking my cars to Berlin Auto Wash since they opened. They've always done a good job,…read moreno scratches, no water spots, just a good value for the price. The personnel there are the hardest working people you've ever seen, and they have been there for years. This is definitely a five star operation.