Frisco office of Gandy Orthodontics: From my first appt. to my last, this outstanding team of front office staff, technicians, orthodontist, and even the office manager, all expressed genuine care and desire of wanting to go above & beyond in exceeding my expectations of an extremely pleased outcome in regards to my desired smile and overall satisfaction. They are reasonably priced and extremely courteous in the care they deliver. I would absolutely recommend Gandy Orthodontics for anyone looking into braces be it for children & adults. Sincerely, An extremely pleased customer! read more

I have been with Gandy Orthodontics since I was in second grade and I am now about to be 20 him and his team have always been so amazing and helpful. They have always given me the best care, and I have never had any trouble with them! Aubree G read more

Dr. Gandy has treated both of my kiddos and we couldn't be happier with their results! The entire team from the front office to the back were friendly and made sure to make each of my kiddos have a great experience with each of their visits. We look forward to starting phase 2 soon with my oldest!!! read more

Dr. Gandy and staff have been a great asset in providing our five children with wonderful smiles! We've been well taken care of for many years. The staff always acknowledges and fixes our problems! Four of our children had traditional braces and one son had Invisalign. Just a great experience overall! Heading back this week after a long break from seeing the staff. Most of our kids are college bound. All the kids are doing well but we have a couple retainers that need to be replaced. read more

Their treatment was fantastic. Always taking care of their patients for every need. 5/5!

This is long overdue as I've loved my smile for over a year since I got my own braces off. I was ambivalent to get braces as an adult, but needed them. When I initially called I spoke to Rachelle who was so incredibly friendly that I made an appointment for a consult. From the moment I walked into the office, I was made to feel completely comfortable. The staff is so warm and friendly. I was nervous getting braces at my age, but they made me feel completely comfortable. Dr. Gandy did my exam and also, made me feel extremely comfortable. They were all wonderful during my 14 months of treatment and I was thrilled to get my braces off and enjoy straight teeth!! They even made me a custom mouth guard for my athletics! I was so pleased with the experience that when my 15 year old needed braces, Gandy Orthodontics was our first choice! Everyone on staff and Dr. Gandy and Dr. Martin are great with him, and his entire smile has changed in just a few months. I can't thank them enough for taking great care of us. They are easy to schedule with, comfortable payment plans, and the staff and Dr's are top notch! I highly recommend Gandy Orthodontics for everyone in your family! read more

DO NOT GO HERE! My daughter has had her braces on for too long! This 2-phase process started when she was in 3rd grade and now she's going into 10th! Phase 2 began 12/23/19 and it was supposed to be only 18 mos. & it's been 42 mos. Dr. Gandy is never there and a lot of staff turnover has caused my daughter's care to fall through the cracks. Several times we asked when the braces will come off & were told they "didn't know". This is their profession, how do they not know? So, I called & requested to speak to Dr. Gandy but an "office manager" called me back. She was not familiar with our file, nor could she answer any of my questions. She was immediately curt and very unprofessional. She suggested that we come in & they would "just take the braces off!" WTH??? Well, that didn't work for me so I set up a meeting w/Dr. Gandy for 2/20/23. Big surprise, he NO-SHOWED! Absolutely unprofessional! I was beyond mad! So, a woman named Dawn Marie & Dr. Chen met w/me. They seemed surprised about our situation and that an ofc. mgr. actually suggested just taking the braces off. Realizing we were mistreated, Dawn Marie offered my daughter a complimentary additional retainer. The two then decided my daughter needed to get "build-ups" done at our dental office. After examining my daughter's teeth, our dentist didn't agree. He said Gandy's office needed to finish their job, so he shared his professional opinion w/Dr. Chen. So, enough is enough - we are seeking legal action. read more

The staff at Gandy Orthodontist are alway professional and knowledgeable. Always a great experience. Top notch and always 5 star.

The staff is really good . Dr Martin is very good. the orthodontist tech girls like Marsha and Prissy do great work . I will recommend Gandy orthodontics to anyone need braces . Lots of respect and knowledge of orthodontics . Thank you James L read more

Wonderful, Clean, Super Friendly and always willing to go the extra step towards comfort, communication and we have 3 kids with Beautiful smiles become of Gandy! read more

We shopped around before deciding on Gandy Orthodontics. Dr. Gandy and his staff were the first to talk to our daughter about her treatment plan versus talking to me about her. This immediately made her feel more comfortable with them. We were so happy with the service we received during regular appointment and the responsiveness after hours for handling emergencies that when our son needed braces, we went with Dr. Gandy again. We love everyone from the front desk to billing to the technicians and definitely recommend Gandy to all of our friends. read more

Dr Gandy and crew have been great for our family. Our son and daughter have been there and very pleased with their results. The office staff is patient and very helpful. I highly recommend Dr Gandy and crew! read more

I felt rushed through my procedure. Dr Gandy seemed more concerned about the cattle call of patients lined up than my individual case. There was little dialogue and little explanation about options. I expected more and was disappointed. read more

Appointment was late (20-25 mins is typical, but have waited longer on more than one occasion) At the appointment 2 weeks ago my son was having issues with his braces. The hygienist called me (my son is late teens and goes on his own to the appointments) She explained the issue and asked that I come to the next appointment. That appointment was today. After waiting for the appointment 25 mins later than scheduled, my son was called and we walked back. The hygienist was in between my son and myself. As we enter the back room, she turns to me and said in a very rude tone "yes?" I looked at her confused. Yes, what? So I said, "I am _______'s mom". She looked at me again and said "yes?". At this point I am confused and irritated. I inform her that I was asked to come to the appointment by the previous hygienist. She just looks at me. I ask if she was the hygienist. Maybe she wasn't aware that I was asked to be there. She replies with "dental assistant ". I asked if she knew what his appointment was for. Maybe she didn't understand why I was there. She tells me that it is for an adjustment. I then explain that it is not for an adjustment. It is for an issue and I was asked to come. She looks at me annoyed and says that she will inform me of any issues after the appointment. I said that it was fine, but she could have said that without being rude and condescending. Especially after we had already been waiting 25 mins for the appointment. At that point, I leave and go back to the waiting area completely dumbfounded by the exchange. It was so unprofessional. Kicker is, she proceeds to invite me BACK to the room about 10 mins later, so the orthodontist can show me the issue. This is not the first issue we have had. My younger son goes to other orthodontist. However, my older son is stuck there as he is are almost done and we have completely paid. I suggest you save yourself the headache and go somewhere else. read more

I have had to take multiple trips back to Dr. Gandy's office because they hire technicians that are not well trained in patient care and on how to properly attach wires to brackets. This one technician forgot to close my bracket and during another visit she didn't snip off excess wire so my gums and inner check got inflamed and irritated to the point I'm in pain and can't sleep. This is a terrible experience when nothing can be done on the weekend. Technicians and the assigned orthodontist need to thoroughly check, instead of relaying on the patients response as patients can not see that the technician actually bends the wire instead of properly snipping. Don't be fooled that your orthodontist will be Dr. Gandy. Their recording raves about how Dr. Gandy is overly qualified and experienced but you will most likely be assigned to another orthodontist. Technicians do 90% of the work when you visit the office. read more

Dr Gandy & staff are extremely knowledgeable & friendly. They make every family & patient feel welcome. We had an emergency on a Friday afternoon when they were closed and they came into the office so we wouldn't have to wait until Monday to get the braces fixed. I have 1 child in Invisalign & 2 in braces. Highly recommend this practice! read more

really good service!!! awesome I'm really recommended. my daughter got braces and they made the experience really great.

Dr.Gandy`s office staff can play with you once a whole payment is done. Very Bad service. read more

I use my same review pretty much wherever I post, because I don't think I can better describe my experience any other way. When no one else would..... Let me preface this by saying I'm 29 years old and have had horrible teeth my whole life. I never smiled in pictures and covered my mouth when I talked to people. When no one else would even touch my case (yes it was that bad), Dr. Gandy and staff welcomed me with open arms. Other offices told me that I'd have to have 2 major surgeries before they'd even consider taking me on, and even then the chances were about 1%. Dr. Gandy committed to doing the best he could with my case, and let me know that results could be limited. Here I am a year+ later, not only am I getting close to being finished .... but he was able to do what everyone else has deemed impossible! I have straight teeth! My bite is getting to be almost perfect! My overall health has improved as a result! The results have NOT been limited! The passion and compassion he and his staff have are unparalleled. I can't even call it customer service... I'd call it family service, because that's exactly how great they treat you. Thank you all from the bottom of my heart! read more

Super excited to have my daughters work done here. She will need mouth gear that was once considered head gear. With Dr Gandys new technology, she will be able to have her jaw extended, without embarrassing head gear that she wouldn't have been compliant with anyway. Her treatment starts in October. I will update as we go along! read more

Another location of Dr. Gandy's unique team. Does it get any better? Professional staff, great orthodontist, friendly, knowledgable and sweet. I strongly recommend them for braces treatment of children and adults. read more

Gandy Orthodontics is awesome they fixed my permanent retainer and a chipped tooth free of charge when I hadn't seen them in over 12 years! The new staff is very polite and very willing to go above and beyond for both their current and previous customers, I would definitely recommend them to anyone looking have a better smile or looking for an excellent orthodontist service! read more

Gandy Orthodontics has taken great care of our kids for almost 8 years. The staff is professional, friendly and efficient. Be confident trusting them with your needs! read more

Great staff, very clean and friendly. All the girls are wonderful except Bren wasn't very friendly and overheard the way she speaks with her co workers. Very pleased with all the other hard working girls. read more

One of the most professional and caring group of people that you'll ever get to meet. My daughter is a patient of Dr. Gandy. We could not be happier or more pleased. Dr. Gandy is very caring and knowledgeable in the work that he does and he holds his staff and his entire practice to very high standards. I whole heartedly recommend him, his associates, and his practice as my number one choice. They are truly the best in out area for braces treatment of children and adults. read more

go somewhere else! they pull numbers out the air on what they charge and can't break it out for you. They are clueless on invisilgn. Invisalign website says one thing and they try to tell you something different. overpriced. appointment times are limited. no evenings and no friday or saturdays. save yourself headaches and go somewhere else! read more

They are not very flexible and accommodating with their schedule. They are closed on the weekends so if your child's brackets fall out, expect to miss school or wait one week or more to get braces repaired. They appear exceptionally friendly and accommodating during the consult. After you sign up, expect average service. read more