I saw Dr. Rama for a cosmetic procedure (for which I had paid in advance). On my way out, she…read moreslapped me with a $50.00 "co-pay" for a bogus pathology lab service that was never discussed, ordered, or performed. Sadly, this appears to be the culture of this practice and its doctors. The Department of Justice reported that Forefront recently paid $850,000 to resolve false claims for wound procedures that were never performed. That's a lot of bogus claims. See the link below: https://www.justice.gov/opa/pr/dermatology-providers-agree-pay-nearly-850000-resolve-allegations-false-wound-repair-claims

My wife recently had one little spot "punched out" which took no more than a few minutes ( if that)…read moreand insurance was billed for 5 procedures for a total cost of $ 1498.96 and our payment was $254.88 Sure seems like price gouging to us...I used to respect this establishment!

I didn't have a problem with the practitioner I saw; she was competent, as far as I could tell…read more The first red flag was their communication. While there, I was given an iPad, filled out all my information and it seemed handy. They did a biopsy on a small mark - whether it was necessary or not, I do not know, but I defer to the judgement of the medical professional. I went in to have some spots on my arm looked at. I got a full waist above exam and that was OK. At the end of the exam I was told, not asked, that I would be coming back a month later for waist down. A few days later, I received an email saying the lab results were in. I went to their log in page, entered email (the one through which they contacted me), name and date of birth and got: "Does not match our records". So, I thought they would follow up with paper mail. It's been quite a while and I have heard nothing. I get the feeling that it's business, first. I made a copay at the time of treatment I got a second email from them saying I had a payment and to go to their portal to pay. Same result: "Does not match our records". My wife was head of Quality Assurance at one of the ten largest hospitals in the US. At that hospital and another she also worked in, it was a constant battle with doctors who "do no harm", but order superfluous tests. Many tests are easily shown to be unnecessary, but dermatology is different and it is best to err on the side of caution. Most dermatologists do a lot of biopsies and well they should. The ones who do 100 percent of first time patients are suspect. I do not know what the rate is here, but the cheap way they handle the website and "portal" is a red flag. I didn't go back.

I should have know when I got an appointment so quickly that something was fishy. I know the doctor…read moreis newer to the practice but he's also older and I think it's his time to retire. He just didn't seem to put any effort into what he does. I got the impression he just doesn't have it in him anymore. My apt was a waste of time and money. He pretty much told he "you have sensitive skin" and sent me on my way with a prescription for a cream. He also wanted me to come back for a follow up. No thank you! Why, so you can take more of my money. I did a lot of research on the rash on my face, but he didn't seem to believe the research. Really? There were many studies done - I think he needs to do his homework. I would not see this dr at this practice again. Total waste of time - like 1.5 hours - and even more money.

I have been going to Detroit Aesthetics also known as Kyle Farr Aesthetics since 2020. I originally…read morefound this med spa when trying to find a local facial person that specializes in hydrafacials. I was lucky to find Jamie! She was kind, understood my goals, and knew how to address my needs. In addition to hydrafacials, I had multiple treatments from ViPeels to lash lifts. JoAnne was my go to person for lash lifts. In early 2023, there was a lot of change. Jamie and JoAnne left and I was told prior to my appointment that both individuals were no longer with the company. I was transferred to Nicolette who was sweet and just as knowledgeable as Jamie. Prior to Jamie leaving, I had plans to do aerolase for my rosacea. Since Nicolette was trained and capable, I got a quote from her, which included my face, neck, and chest. She recommended that I wait until the Fall without pre or post sun exposure. I finally scheduled my appointment with Nicolette. I was greeted by Kyle who let me know that he would be providing my treatment. I assumed that Nicolette was sick and he was covering for her. After my treatment, I followed up with Kyle since I only received the aerolase treatment on my face. He let me know that Nicolette misquoted me and that face and neck were two treatments. Additionally, I was told that the price of treatments increased as well. The quality of treatment was good, but I was disappointed in the lack of communication prior to my appointment. I wasn't told that Nicolette left. I wasn't told that there was a price increase. I wasn't told that what I agreed upon with Nicolette changed during my treatment with Kyle. Without my inquiries, I would still be in the dark. I received quotes from multiple med spas prior to booking. Each quote was given to me verbally and in writing including my quote from Kyle Farr Aesthetics (written on my brochure and via text). Kyle wasn't the cheapest compared to the other quotes, but since it included neck and chest for the higher price, I went with the relationship I have already established. I'm the type of person that doesn't just get a quote, I put everything in a spreadsheet, evaluate the pros and cons, and then makes a selection based on the data I have. I did this with my selection for aerolase too. Unfortunately, there has been too much turn over and lack of communication for me. As a customer that has been going here for years and received the quote in writing, it's disappointing that the changes occurred without any communication nor will it be honored. Since I paid for a package, I finished out my treatments, but I will not be coming back here. The new location is beautiful and I received quality treatments, but this is not the type of place I want to support if I can't received clear communication through all the change this facility is going through.

I wanted to like this place but seemed very unprofessional. Kyle came and went in and out of the…read moreroom about 10 times, treatment didn't seem to last and was the first time I had an uneven result, and paid twice the amount.

Love this place great ownership clean neat. Great eyebrow services…read more Would recommend for anybody. I got a facial too.

I've never had a facial before so I didn't know what to expect! Muna was amazing and really took…read moreher time. You have to remove all jewelry because your neck, arms, and hands will be massaged. She used Dermalogica products. Throughout the entire experience, there is relaxing spa music played and the lights are off. There is also a steamer blowing in your face (but it didn't get to the point where it was uncomfortable or annoying). Throughout the facial, she would wrap my face in a hot towel then leave and come back and/or massage the neck, arms, and hands. I had such a relaxing and soothing experience.