I was visiting the store with my mother, a stroke survivor in a wheelchair. I needed to ask the Store Manager if it would be ok to keep the vest, the leggings and the sweater my mom was trying on since she felt so good and warm in it and for a bag I could put her own clothes in, while we went back to the cashiers for checkout. Having my mom on a wheelchair since last year has certainly been a learning curve for all of us, but especially for her, since she's been so independent. She was worried the store wouldn't allow her to stay in her soon-to-be new clothes and had to spend most likely another hour trying to take them all off and put her clothes back on.
Full honesty, I was a bit embarrassed to ask this of your Store Manager, but I am so happy that Tiffany was there to help me. She came to us promptly, listened carefully and immediately got to action. She helped us remove the tags from the clothes and kept them aside so we could scan them at the checkout, helped us search for any string of those tags left so it wouldn't poke my mom (how sweet and caring is this?) and gave us a shopping bag where we could put my mom's clothes in it. The fitting room was a mess from us trying to get something that my mom would be comfortable in and I told Tiffany as soon as I could get my mom and the wheelchair out of the room I'd go back there to clean it up. She said: "Phil, don't worry about it, we'll take care of it so you can spend more time with your mom. Really, don't worry about it". My mom that was so embarrassed for leaving a mess back at the fitting room told me she was so relieved to have found such a caring person like Tiffany to make her life so much easier for that one moment that she started to cry. All she could say to Tiffany was "God bless you!" with tears running down her cheeks. Tiffany had really blown us away with her kindness, professionalism and courtesy that it will make us grateful to her for a lifetime.
Even though I was buying my mom some Christmas gifts, Tiffany was really the one giving us the best gift we could have: kindness, sympathy, compassion. I truly hope she is recognized for being such a phenomenal person and professional that made two customers extremely happy for visiting her store. Tiffany: I really hope you get many shoutouts from your peers and superiors and that they know how truly fortunate they are to have you in their team, as well as other customers to have the chance to visit your store and presence your kindness and professionalism. Way to go!
Thank you for all you did for us.
Phil. read more