Good people helpful Five stars…read more Quick trip there for gears busted at BMW Motorrad training

Every time I come in they have great customer service. Jaxson helped me today and he was great at…read moreanswering my questions

Man who answered phone is a condescending jerk. He needs to take a customer service class. He…read moredidn't want our business all he had to say was no I'm not interested in doing that. I would go elsewhere!

My stator burned out while I was on a motorcycle trip to Asheville. These guys got me right in and…read morefixed up in a matter of hrs. Great service and great price. They saved my vacation. Good people

Nice customer service. Great bikes. Happy to see a shop of this caliber in the area. Repairs are…read moredone by experts. Strong recommend.

From the owner: Freehub Bicycles is here to help you find and service your perfect ride! We carry a variety of…read morestyles and models for men and women including Giant, Liv, Scott, Contessa and Cannondale. Have kids? We've got bikes and helmets for them, too! Our skilled mechanics are here to help you customize your bike and get you back to enjoying the trail or road as quickly as possible. Please come by, we are here to serve you.

Shopped here for years when I was living in Lexington. The staff, especially Travis, is just…read moreamazing. Super knowledgeable, never pushy. They are glad to just talk shop and share their knowledge even if you aren't about to buy anything. Fair prices like all Cycle Gears. Store is a little on the small side, so the selection isn't as big as I would like, but still a great store with outstanding customer service. J.Ja

Always a great experience, Travis is a ton of help. I've been going here for 6 years and have never…read morehad an issue with their customer service or products.

From the phone call I made prior to going to the shop to picking up the e-bikes and dropping them…read moreoff, everyone was very helpful and pleasant. Traci especially made us feel like we were the most important customers they've ever had...and like we could be best friends! What an absolute delight.

I forgot to take pictures of the shop but that gives me a reason to return. The folks here were…read moresuper nice. I even got to look at some of their electric bikes for sale. You pick your bike and the rentals start at $32 for four hours. There is plenty of parking nearby including a garage, street parking (free) and the lot right behind their establishment where you scan to pay ($4 for 4 hours) Sign your waiver and they give you a lock in case you want to stop along your route for a break, etc. 5/5 recommend

Attention to detail with an eye for quality work. Also has a great sense of humor. He can fix…read moreanything.

Super honest guy. Thanks Troy!!!…read more so I just did the super embarrassing low low speed dump in a parking lot. Came to a stop on an angle, got indecisive about which way to go, and slowly tipped over onto my right side. The good: NO ONE saw me. I was able to pick the bike up no problem. No visible damage. All seemed fine. The bad: Brake failure. When I turn the key I don't hear it cycle through the brake check (i have the integrated abs). No high pitched whine when I apply the brakes. Brake failure light flashing. No power to the brakes at all. I called Troy to see about bringing it in for service. He asked me a few quick questions first and "fixed it for free." here's the answer...and I feel almost as stupid as I did a few hours ago when I dropped her... I have the GS hand-grips on my bike and he knew right away that it shifted position when I dropped the bike, causing the hand brake to be depressed barely a millimeter, but enough to cause the system to not go through its test. I took at look and immediately saw that Troy was on the money. I gave the grip a little twist, turned the key, and sure enough, all is right with the world again. Troy was super honest and could have had me bring the bike in for an expensive fix. That just earned my complete trust. There is no question that now I have my local BMW guy when I need. Feeling ready for a ride.

Jody is great. I've been taking various projects to him for years on a few different bikes. Forward…read morecontrols, handlebars, wheel work and more. Always a fair price. Seems like he doesn't even try to make money off the parts. I've had the dealership quote much steeper prices. But, it's more than price- he has knowledge and ability, really clean work.

I called Jo and ask if he carried rocker gaskets to fit my Harley, he said he would have them…read morebefore the end of the business day. His shop looked very organized and clean, something that's a rarity it today's time. The gaskets arrived by courier while I was there, I paid what I think is a more than fair price. Very friendly and a pleasure to do business with. Hope to do more business in the future.

I'm sorry I don't remember everyone's name that helped us while visiting your store but I wanted to…read moregive a review of our interaction. We were there Saturday 13 July. My birthday was the 12th and we took the weekend to ride the Tail of the Dragon and stay in Gatlinburg. My stepfather gave me a blank vest that I have been carefully crafting to myself. Obviously we had seen your place on a previous trip and had to visit this time for additions to the vest. I'll begin with the welcoming atmosphere and fine selection of products uniquely chosen for display. The ease of getting help and having items stitched on was relieving. I wanted to buy more and stay longer because the staff was so personable. The very sweet lady doing the stitching was a perfect pleasure to be around and she gave me a special addition of her to my vest with a US Army button cover for the top. Honestly, I couldn't stop thinking about it on the ride home to Cincinnati as my favorite and most satisfying part of the vest. Such a kind symbol from the heart. Also, the lady that took my payment was deeply intuitive which I found to be an excellent connection of the example incarnate of customer service. Actually beyond. She noticed my OCD self and the tad of bougie which helped guide me to happiness in my selection of button chain extensions. With these ladies helping throw ideas around and the way they could read me, I couldn't have landed on a more perfect layout. Still, the best part of it all was the gifted button cover personally selected and placed on the top button. The visit was complete only with this addition. I had a patch I brought to be sewn on and purchased another one but that button was something that I will forever remember and the giver will have a place in my heart and mind. Thank you so much! We rode the dragon, we saw a show, we enjoyed the area and scenery, we had good food, but the best part of my birthday weekend was spending time with the ladies of Iron Riders Outpost. You are truly amazing and everyone visiting the area should come to see. I will intentionally route another trip your way. Very sincerely, Anthony Worley (Whiskey)

If you are looking for good quality and excellent customer service, look no farther. This store has…read moreit all, and you simply can't beat their prices. The owners are always very down to earth and very knowledgeable! I would also rather give my business to a husband and wife shop than these big companies. I have recommended Iron Riders to quite a few people and they where very happy as well and will be returning for their future needs. I just wanted to take time out and review this store so hopefully it will help other shoppers out :-) Great job to Iron Riders!!!!!!

All I know is these folks know what they're doing! These…read morefolks are Wonderful! I brought my Gen 3 Hayabusa There for Warranty Break work, break pads, coolant upgrade and oil change. Emerald in Service and Shane in Parts took care of everything! Cycle Specialties Performance Center and Moore Mafia Racing team know how to make it happen.

It says they close at 6 on Saturday but we went inside nobody is on the floor my bf said find…read moresomeone to help us n couple mins later a girl says their closed, the doors were unlocked, if yall closed then lock the doors n fix ur hrs so people know