They answered the phone promptly when we called to inquire about a rug and answered all questions…read morepatiently. I will shop here for ALL future carpets. Amazing quality for a huge rug at a small price! Great customer service! I was checking various big outlet stores for 3 days prior to finding warehouse carpet outlet. I was in search for an 8' x 10' rug in a reasonable price range and the Warehouse Carpet Outlet had the biggest rugs for the best price. We got ours on sale for $99 and I couldn't be happier with the quality of rug we received!

We had wonderful service today performed by David. We bought beautiful flooring in the fall…read more There was a separation in one area. David came in, was respectful enough to take off his shoes, explained what he had to do to fix the separation, then got right to work. He wasted no time getting the job done beautifully! He was personable and willing to answer questions I had! Great job David! We will certainly do business with Warehouse Carpet in Horseheads again! They stand behind what they sell! Gretchen S.

We visited their showroom to pick out a certain type of product. The young woman who greeted us…read more(without a facemask) proceeded to explain to us why we shouldn't buy that product and led us to something else that we did not want or prefer. So, we just left. Our preferences seemed secondary to her knowledge of the flooring market. That's not how it works in my world, when I'm the customer. And, frankly, I found it disrespectful for her to remain maskless while my wife and I were wearing masks. No, we won't be back!

BEWARE!!!!Don't ever use these guys! We had them pull carpet off a couple stairs and redo it with…read morelaminate wood flooring! What a disaster, we will have to have it fixed someday! Way over priced for the materials and work time (1 man 1 day 1 1/2 boxes of laminate) $1600!!!! Never caulked, no 1/4 round which was paid for...a lower riser was done which wasn't suppose to be!!! We called and talked to Brian, he sent his guy the next day to fix and finish it. He caulk wood flooring with white caulk and put 1/4 round every where there was a right angle, so raw edges (cut at an angle) everywhere!! It looks like hell!! Not to mention the side of the stairs were all tore up, need to be sanded and repainted! We called brian again and he said he would come out and look and take care of whatever problems there are... we are still waiting for him to show up, it's been many months!!!! If you want to see...Leave a message and an email in the review boxes and I would be glad to send pictures!!! Let me also say, if I could have posted this with NO stars, I would have!!!

I spent over $12,000 for Luxury Vinyl flooring for my entire downstairs, wall to wall carpeting…read moreupstairs, and LV in a bathroom and entryway. Installers were great but the customer service in the store was good up until it was paid for and after that it was horrible. There was a problem with multiple boards in different areas of the house. Large sections of the floor had to be removed and new boards put it. This had to be done twice. The 3rd visit was to fix a gap in the boards and remove glue left on the top of the boards. It's a floating floor that should have never been glued. Installers were not crazy about the glue idea but that's what they were told to do. It took about 1 year for everything to be complete. There are still sections with not so perfect boards but it is what it is. After the job was complete I had two partial boxes and 5 full boxes left over....obviously the measurements were incorrect. I asked for a refund on 5 boxes and they flat out refused. I was told they did not charge me labor on those boxes!! We all know that's not true. There was quite a bit of extra carpeting and padding that was removed by the installers. Given the amount of issues, the money spent, and the amount of time it took to get it right....the least they could have done was a refund on 5 boxes that were not needed!! They never reached out to me I always had to reach out to them. I've had lots of communication with the lady who works the front desk and she is VERY unprofessional. I would suggest that Jay step up and handle customer service complaints himself.....especially ones that are ongoing. A little appreciation for a customer goes a long way and will avoid bad reviews.

Great selection and Ray helped us choose a great carpet for our living room. I ordered on short…read morenotice and they still managed to get it ordered and installed before christmas. The guys that installed the carpet were very professional and on the money. I will definately return in the future!

I am not happy with my shower installation. The salesman was pushy . I should have taken more time…read moreto review what I wanted. Salesman wrote in my quote a bench but I didn't get one. I was quoted for trim I didn't get that.. I did offer less money but I am not happy with the end results. They left on a Friday I only had cold water until they could return on Monday. I do not recommend them. If you choose them go over every detail that you want or don't want. ​

My experience with Bath Planet has been an unenjoyable one. I did end up with a shower and floor…read moreinstalled working and looking good but not without its troubles. - A salesman came to my house to help pick out color, designs and things of that nature. Pretty standard stuff you would expect from a sales visit, but the salesmen went on to describe the installation process that turned out to be inaccurate. He also said the workers would be able to do some other things and not charge me while they did the floor installation. This issue turned into a massive issue because there were no notes about it anywhere. So it became an "I was told" situation with no proof. The owner did try to make it as right as possible and I do appreciate it. - the first day they installed the floor. I came home to inspect after work. the floor was shifting in spots. Out of curiosity I pulled back a few pieces and found the installers had cut pieces of cardboard from the cardboard box the vinyl planks came in and used that to try to level the floor under the planks. The next day I called the owner who came over and after taking a look and having a discussion he again made it right by pulling the floor up and having it installed properly. If I had not noticed the cardboard, the cardboard would be under my floor right now. - At this point I had become very worried about the installation and would check in on the workers periodically throughout the day. I do want to thank Mike who came in on the second day. Mike was amazingly patient and communicative. He walked me through the process and helped me feel at ease knowing he was going to do a good job. Mike who's professional nature and the owner trying his best to make things right are what saved this experience. - The shower and floor look good. The shower doesn't leak and the floor is flat. If you decide to choose Bath Planet I would suggest that anything that salesman says you make them write it down! - It is my opinion Bath Planet is not worth the price and would not use again.

They did a great job installing bamboo flooring in our living room, dining room, hallway and 3…read morebedrooms. They worked quickly and were very professional. We couldn't be happier with the results.

Great experience having them do our kitchen. You get what you pay for, and these guys are the best!read more