Brian's Custom Flooring

1.8 (5 reviews)

Flooring

Closed • 9:00 am - 6:00 pm

Add Review

Call

Directions

Services - Brian's Custom Flooring

Brian's Custom Flooring Photos

Brian's Custom Flooring - a sink and toilet - Flooring Near Me - Elmira, New York

Brian's Custom Flooring - a wide selection of tile - Flooring Near Me - Elmira, New York

Brian's Custom Flooring - a tile floor in a store - Flooring Near Me - Elmira, New York

Brian's Custom Flooring - a polished marble floor - Flooring Near Me - Elmira, New York

You might also consider

Recommended Reviews - Brian's Custom Flooring

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.

Start your review...

Browse more easily on the app

William M.

6 years ago

We visited their showroom to pick out a certain type of product. The young woman who greeted us (without a facemask) proceeded to explain to us why we shouldn't buy that product and led us to something else that we did not want or prefer. So, we just left. Our preferences seemed secondary to her knowledge of the flooring market. That's not how it works in my world, when I'm the customer. And, frankly, I found it disrespectful for her to remain maskless while my wife and I were wearing masks. No, we won't be back! read more

Helpful 0

Thanks 0

Love this 0

Oh no 0

Pamela L.

15 years ago

BEWARE!!!!Don't ever use these guys! We had them pull carpet off a couple stairs and redo it with laminate wood flooring! What a disaster, we will have to have it fixed someday! Way over priced for the materials and work time (1 man 1 day 1 1/2 boxes of laminate) $1600!!!! Never caulked, no 1/4 round which was paid for...a lower riser was done which wasn't suppose to be!!! We called and talked to Brian, he sent his guy the next day to fix and finish it. He caulk wood flooring with white caulk and put 1/4 round every where there was a right angle, so raw edges (cut at an angle) everywhere!! It looks like hell!! Not to mention the side of the stairs were all tore up, need to be sanded and repainted! We called brian again and he said he would come out and look and take care of whatever problems there are... we are still waiting for him to show up, it's been many months!!!! If you want to see...Leave a message and an email in the review boxes and I would be glad to send pictures!!! Let me also say, if I could have posted this with NO stars, I would have!!! read more

Helpful 2

Thanks 0

Love this 0

Oh no 0

Darlene S.

8 years ago

Beware. Brian's sold me wood laminate for half of my house. He was very professional and told me what to expect. Unfortunately that is where the professionalism stopped. I had to keep calling to find out when they were going to install it. Brian finally came to my home and started tearing up the carpeting. His wife and a friend of hers were left to install the floor. The flooring is separating in several places. An inspector came to my home and inspected the job, he wrote a report that ended up being several pages long describing everything that was done wrong. When I tried to contact Brians flooring about the issue, he would not return my call but left me a text message that said that he would get back to me and resolve the issue but it has been well over a year since the flooring was installed and he has never gotten back to me. I would not recommend this company to any one. read more

Helpful 0

Thanks 0

Love this 0

Oh no 0

J. C.

5 years ago

My experience is so unlike any of the multi-star reviews I read that I can hardly believe it's the same company where I shopped and chose carpeting for 4 small rooms last summer. I have to say I initially thought the owner and staff were as friendly, helpful and knowledgeable as described by others and I was very excited about this long-awaited addition to my home. BUT, when my carpeting was installed, there were significant problems which the owner viewed, acknowledged and amiably offered to remedy. Plans were made to renew but weeks went by with no action taken and although I called often and was encouraged by staff that orders and scheduling were "in the works", nothing ever materialized. More weeks into months went by and my inquiries and concerns became totally unanswered and ignored. ( I have made an official complaint to a consumer-problem-solving org. to which there has also been NO response from owner). Long story short, the carpeting installed last summer looks worse than the very old, worn carpet it replaced and the whole experience has been the most disappointing of any home purchasing I've done. I envy the customers who had a happy, successful transaction. Mine was definitely NOT. read more

Helpful 0

Thanks 0

Love this 0

Oh no 0

J P.

10 years ago

All my replacement flooring has been done at Brians. He has top quality product and the carpet and flooring installation is excellent. He's reliable and he's a local businessman has a friendly staff so it doesn't get any better!!!!! read more

Helpful 0

Thanks 0

Love this 0

Oh no 0

More info about Brian's Custom Flooring

2066 College Ave
Elmira, NY 14903
Directions
(607) 735-0906
Call Now

Payment methods

Does Brian's Custom Flooring take credit cards?

Yes, Brian's Custom Flooring takes credit cards.

More Info

Hours

Ask the Community - Brian's Custom Flooring

Don’t See Your Question? Ask Away!

You might also consider

Verify this business for free

People searched for Flooring 107 times last month within 25 miles of this business.

Verify this business

Explore benefits

Veteran's Construction

5.0

(1 review)

This crew is the Class A, period. If you are shopping for construction projects, this is your…read morelucky day because you just found the best group of people to do your job. Stanley (the owner) was the best, so kind and patient with all my questions. And I had a lot of them! They put a small deck on my house and their work is impeccable. And done in less than 4 days! All of the workers were super nice and really thorough. It looks gorgeous, I absolutely love it! Thanks guys!!!

From the owner: 12+ years of real experience. We specialize in high-end interior remodeling—bathrooms, kitchens,…read moreand custom tile that stands out. Our tile work? Next level. Clean, sharp, built to last. Our layouts? Smart, functional, and built right the first time. No shortcuts. No sloppy work. No wasted money fixing someone else’s mistakes. If you want it done cheap, we’re not your guys. If you want it done RIGHT, call Veterans Construction..

Warehouse Carpet Outlet

4.1

(8 reviews)

They answered the phone promptly when we called to inquire about a rug and answered all questions…read morepatiently. I will shop here for ALL future carpets. Amazing quality for a huge rug at a small price! Great customer service! I was checking various big outlet stores for 3 days prior to finding warehouse carpet outlet. I was in search for an 8' x 10' rug in a reasonable price range and the Warehouse Carpet Outlet had the biggest rugs for the best price. We got ours on sale for $99 and I couldn't be happier with the quality of rug we received!

We had wonderful service today performed by David. We bought beautiful flooring in the fall…read more There was a separation in one area. David came in, was respectful enough to take off his shoes, explained what he had to do to fix the separation, then got right to work. He wasted no time getting the job done beautifully! He was personable and willing to answer questions I had! Great job David! We will certainly do business with Warehouse Carpet in Horseheads again! They stand behind what they sell! Gretchen S.

Brooks Painting

1.0

(1 review)

Hi Ted, this is ...... We wanted to let you know before we post anything as a courtesy even though…read morewe know it is not necessary. we are very disappointed in your work. We have not had time to call you as we have had a death in the family. At the same time attempting to just clean some of the mess you left, such as extremely dirty sinks, counters, floors, etc. these are items that we can get the paint off because it appears this is where you and your crew rinsed your paint supplies and dripped the wet items across. Now to the actual paint drippings that we CAN'T get off so easily! Such as on our furniture, our REAL hardwood floor, our carpets, our televisions, our surround sound speakers, our molding that was supposed to be "touched up" plain white that is now Navajo white, our granite and marble, and so on and so forth. Then let's talk about the holes you were supposed to fill and then paint but didn't you just painted over - I even specifically discussed and pointed one out to you the day before you said you were done and you said you would double check all of them. You told me when you gave me the estimate you would take all the nails and window treatments down if we forgot any "not to worry", nope you painted over them. Also you told me not to worry about the furniture you and your crew would move it and cover it and move it back. Don't know if you covered it because most of our furniture has paint splatters! You did move some because we have a beautiful chip in our study wall right in the fresh paint where you and your crew moved our bookcase back, it's obvious, can't miss it! You did take SOME outlet covers off but now I find some are not only not put back on, but they have DISAPPEARED!!! Oh but you want to know the best part!! You and your crew didn't finish corners or based or tops of walls and in particular didn't even finish a wall! So when we go to move and we take our big TV down the new owners get to see a Navajo white wall with a BIG AQUA PATCH WHERE THE TV WAS AND THE SOUND BAR FOR THE SOUND EQUIPMENT!!! Why didn't you ask!!! Why didn't you tell us!! You know who found it? My 14 year old daughter!!! So to say the least, terrible job! You need to fix the job you did although I don't know I dare have you back in our house! And what about our Counters, sinks, Furniture, floors, carpets!!! We want answers!! We will be posting this to every rating site possible, we do have pictures of everything! We now see you took your review of you off your Facebook page and feel it is very important for the community to know the work you did at our home. Everyone will have good and bad reviews and the customers need to be able to make decisions based on facts!

R Spencer Home Improvements

2.0

(4 reviews)

0 if choice Never followed through with home warranty work…read more Personal work: sealing roof and around chimney. Was to remove a very small tree from chimney. Never did tree. Was dark when done so left voice mail and text him several times to come out to check it. Gave yr warranty. Never responded. Then 3 months later I text him as turned into credit card but wanted to give another chance. Told me wasn't necessary to come out. Never mentioned tree. Told me no money no vehicle and couldn't come out anyways. Told me if anymore bats would get for me. Well got myself. His warranties are worthless. He took my 1000 dollars without a problem. DO NOT have him do any work for you.

came for a warranty call. Didn't show til 10pm. Found problem but never followed through with…read moreclaim. Took the service call fee without a problem. then sealed my roof and chimney for bats. Asked him to come back next day. Never responded. Also did not do all he said he did. Took advantage of a recent widow. Gave me a yr warranty. Now when he did respond two months later said about homeless no money no vehicle. I live too far. Why do job and give warranty. Oh knew wouldn't honor a warranty. Very pleasant and a scam artist. Took my 1,000 dollars and ran knowing this. he doesn't even deserve a one.

Newcomer Remodeling

5.0

(2 reviews)

They did a great job installing bamboo flooring in our living room, dining room, hallway and 3…read morebedrooms. They worked quickly and were very professional. We couldn't be happier with the results.

Great experience having them do our kitchen. You get what you pay for, and these guys are the best!read more

BathPlanet

2.8

(9 reviews)

I am not happy with my shower installation. The salesman was pushy . I should have taken more time…read moreto review what I wanted. Salesman wrote in my quote a bench but I didn't get one. I was quoted for trim I didn't get that.. I did offer less money but I am not happy with the end results. They left on a Friday I only had cold water until they could return on Monday. I do not recommend them. If you choose them go over every detail that you want or don't want.

My experience with Bath Planet has been an unenjoyable one. I did end up with a shower and floor…read moreinstalled working and looking good but not without its troubles. - A salesman came to my house to help pick out color, designs and things of that nature. Pretty standard stuff you would expect from a sales visit, but the salesmen went on to describe the installation process that turned out to be inaccurate. He also said the workers would be able to do some other things and not charge me while they did the floor installation. This issue turned into a massive issue because there were no notes about it anywhere. So it became an "I was told" situation with no proof. The owner did try to make it as right as possible and I do appreciate it. - the first day they installed the floor. I came home to inspect after work. the floor was shifting in spots. Out of curiosity I pulled back a few pieces and found the installers had cut pieces of cardboard from the cardboard box the vinyl planks came in and used that to try to level the floor under the planks. The next day I called the owner who came over and after taking a look and having a discussion he again made it right by pulling the floor up and having it installed properly. If I had not noticed the cardboard, the cardboard would be under my floor right now. - At this point I had become very worried about the installation and would check in on the workers periodically throughout the day. I do want to thank Mike who came in on the second day. Mike was amazingly patient and communicative. He walked me through the process and helped me feel at ease knowing he was going to do a good job. Mike who's professional nature and the owner trying his best to make things right are what saved this experience. - The shower and floor look good. The shower doesn't leak and the floor is flat. If you decide to choose Bath Planet I would suggest that anything that salesman says you make them write it down! - It is my opinion Bath Planet is not worth the price and would not use again.

Moose Pro Services

4.6

(10 reviews)

Always great experiences with these professionals. I needed help in fixing a leaking pipe that was…read moregetting worse and fast. These guys were able to come within a day to help me and they only needed about an hour to fix the problem. I'm so happy my well pump and water pressure have never been better. The amount I paid these professionals was well spent . I definitely don't feel over charged at all. Another company wanted $9k and to turn my house into an ugly mess of plumbing pipes. Moose Pro Services saved me thousands and made sure my house wasn't turned into an ugly mess.

I contacted Musa to come out and complete a task for me. He was timely and completed the task he…read morewas asked to do and was knowledgeable, professional and courteous. I would highly recommend him for all your handyman jobs. Thanks again.

Mascho Property Services Lawn & Landscape

5.0

(2 reviews)

We started using Mascho Property Services-Lawn and Landscape services last year and are continuing…read moreto use Mascho this year (he is here right now!) Tyler and staff completed several projects for us last year and mowed/trimmed our one acre property all summer. He is dependable, affordable and does a great job! So great a job that several of our neighbors are using him too. He removed a tree stump and reseeded the area. Cut down a dead ash tree. Replenished our landscaping mulch. Removed several overgrown shrubs, planted new and cleaned up the landscaping afterwards. We are very fortunate to have such a great service like Mascho in our area. We're looking forward to several more projects with Mascho and using their landscaping service in 2024.

Mascho property Services has mowed our extensive lawn for the last 3 summers. His prices are…read moreReasonable and we found him to be reliable and able to accommodate our flexible scheduling.

Cleveland Lawn Care

0 reviews

Hartke Lawn Care

5.0

(1 review)

Call this gentleman, period! You are done looking for a great person who can do a lot of stuff…read more Chase came and checked some gutter issues I had and cleaned them as well. He also taught me some really helpful things and was kind and patient with my many questions. The cleaning was awesome and my gutters are draining like new. Thank you so much Chase for such a positive experience!!!

From the owner: Veteran owned and operated small business providing exceptional services at an affordable rateread more

Sam Beebe Cleaning

5.0

(1 review)

Samantha did a great job. She arrived on time. Very pleasant . I highly reccomend for your…read morecleaning job. I will be keeping her on.

From the owner: We have good price and we come with everything like supplies. I am really good at my clean . I do…read morelisten what my clients want done. Just make get more people

Why does Yelp recommend reviews?

Hundreds of millions of reviews are posted on Yelp, and our automated recommendation software works in the background to showcase the reviews that it …

11 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Charles S.

14 years ago

I've had Brian's Custom Flooring do two jobs for me- one was just a hardwood floor, the other was hardwood flooring, and work in my kitchen which included a tile floor and back splash for my kitchen. Brian spends quite a bit of time during the initial consultation helping you pick the right colors and materials for your project. Yes, he starts out with the best products, which command a premium price, but he is interested in delivering the best service he possibly can. If his original configuration is out of your budget, he will then spend time looking for alternatives that fit your budget. Any business that doesn't try to give you the best service isn't worth supporting. I gave Brian a VERY hard time while picking out materials, as I thought the cost was excessive, but Brian was very patient with me, and at the end of the day, made me feel comfortable that I was getting exactly what I was paying for- a quality product. He was able to recommend some items that were a bit more economical, but wouldn't budge in other areas where he thought that the quality was more important than trying to save a few bucks. Never before has the old saying been as true as when dealing with Brian's Custom Flooring- "You get what you pay for." You get nothing but the best when you pay for the services provided by Brian's Custom Flooring. Brian employs the best installation technicians- they are professional, and know what they are doing. Might something go wrong once in awhile? Sure. Nobody ever has a 100% record, but so far, we have had nothing but the best service and quality from Brian' Custom Flooring. The last comment I will make is that I trust Brian, and his business. In this day and age, it is tough to find people that you can trust, especially with the amount of money one can spend on projects inside their homes, but I will continue to recommend Brian's Custom Flooring and use his services when I have home improvement projects. read more

Stephanie S.

14 years ago

Back in January 2012 I purchased flooring with Brian's Flooring. Brian was extremely helpful during the purchasing process and educated me on the products. I really appreciated his patience with all my questions too. He totally helped me with my buying decision, especially when it came to maintaining the floor. Also, when I got the quote for the flooring and installation purchase, I was pleasantly surprised to find that the total cost was about $400 less than what I was expecting to pay. Bonus! I had the install planned for March and the service was FANTASTIC! The gentleman that came to install the floor was very professional and considerate, especially with my dogs.... AND he did FANTASTIC work! It's been several months and I have yet to have any complaints. I have several family members and friends that have utilized their services, and have only gotten rave reviews. I highly recommend this company for any of your flooring needs. You won't be disappointed! read more

Georgia W.

12 years ago

Brian's Custom Flooring is our go to any time we need flooring! We have used them on multiple occasions for carpet, tile and hardwood. Their prices are very competitive, but what sets them apart is their service: from the estimate, to installation, to problem solving. Rick (a flooring perfectionist) is detail oriented, meticulous and a delightful person! He's done all of our jobs over the course of several years. I've appreciated the opportunity to have him come to know what we are looking for when we have a job done. Our last installation (a replacement of virtually all of the flooring in our home), was affordable and high quality, well planned, and easy to work through. When we did run into an issue with a material that wasn't available, Brian and Rick worked together to come up with a solution that met our needs perfectly. I highly recommend Brian's Custom Flooring to anyone looking for superior quality and service! read more

Alyssa R.

14 years ago

Brian's put new carpet in our business when we opened last year. The materials were in when he said they would be, which was much sooner than his competitors. The workers showed up on time and were professional. Brian was there multiple times to ensure the job was done to his expectations. At the end of the job, Brian returned and had his workers fix a couple of things he wasn't satisfied with that we would never have noticed. It was all around a great experience and I have recommended Brian's to both friends and family who were equally impressed! Brian's Custom Flooring is a great local business! read more

Tina T.

14 years ago

I wholeheartedly recommend Brian's Flooring. We first used Brian to put beautiful cherry flooring down in our kitchen in 2004. We called him back in 2006 to install slate floors in our downstairs family room. Brian was extremely helpful in helping us select the slate and his installer did a fantastic job! He was meticulous in the installation and very clean as he wrapped up each day's work. We called him back a couple year's later to install hardwood throughout the rest of the living space - again, we couldn't be happier with the results. read more

Vivienne S.

14 years ago

Brian's Custom Flooring replaced every floor covering in the first floor of my home, including the front porch (covered). Wonderful job!!! They put hardwood flooring in dining and living room - BEAUTIFUL JOB! They put tile in bathroom - BEAUTIFUL JOB! They put new carpeting in family room - BEAUTIFUL JOB! They put vinyl flooring in the kitchen and laundry - BEAUTIFUL JOB! They even put some indoor/outdoor carpet on the floor of the covered front porch - again - BEAUTIFUL JOB!! I would have them back to do work here any time. read more

Joy P.

13 years ago

We asked Brian to quote a job for new hardwood flooring in our dining room, entryway and hallway. Brian was professional, friendly and provided a quote that was very competitive. The entire experience was awesome. The job was done quickly and the finished product was perfect. The installer had to remove some floorboards, replace them and paint. No detail was missed. I would highly recommend Brian's custom flooring to anyone. They did a professional, awesome job at a reasonable price. I couldn't have been more pleased!! read more

Melissa G.

14 years ago

Highly recommend Brian's Flooring. We have used them numerous times in our home for carpeting, tile, and wood flooring. The work has always been superb. We recently had our kitchen floor re-tiled and we couldn't be happier. The workmanship is very high quality. Brian took the time to help us find a tile pattern that really accents our kitchen. This is a top notch, extremely professional business. read more

Christine N.

14 years ago

Brian's Flooring did an exceptional job on our bathroom floor. Rick was an excellent craftsman at installation. He went above and beyond to get everything perfect! We plan on going back for a kitchen floor very soon! We highly recommend Brian's Flooring! read more

Cherie G.

14 years ago

We love the wood floor Brian's Custom Flooring installed in our kitchen We found Brian and his staff professional and easy to work with. Very happy with end product and installation and would highly recommend them. read more

Melissa T.

14 years ago

I highly recommend Brian's! Everyone I dealt with was very professional and the installation was excellent.

Brian's Custom Flooring - flooring - Updated July 2026

People who viewed Brian's Custom Flooring also viewed

H.L. Stephens Furniture

2 reviews

Midline Masonry

3 reviews

Veteran's Construction

1 review

Dee’s Declutter Co

2 reviews

Phil's Moving

7 reviews

Garage Floor Coating

1 review

A M F Contracting

1 review

Kitchen & Bath Gallery

3 reviews

Callahan Construction

1 review

Dave's Pressure Washing

1 review

Brian's Custom Flooring

Services - Brian's Custom Flooring

Brian's Custom Flooring Photos

You might also consider

Recommended Reviews - Brian's Custom Flooring

More info about Brian's Custom Flooring

Payment methods

Ask the Community - Brian's Custom Flooring

You might also consider

Verify this business for free

Veteran's Construction

Warehouse Carpet Outlet

Brooks Painting

R Spencer Home Improvements

Newcomer Remodeling

BathPlanet

Moose Pro Services

Mascho Property Services Lawn & Landscape

Cleveland Lawn Care

Hartke Lawn Care

Sam Beebe Cleaning

Why does Yelp recommend reviews?

11 reviews that are not currently recommended

Brian's Custom Flooring - flooring - Updated July 2026

Browse Nearby

Browse Brands

Related Cost Guides

Related Searches in Elmira, NY

Service Offerings Nearby

People found Brian's Custom Flooring by searching for…

Trending Searches in Elmira, NY

Browse Articles

People who viewed Brian's Custom Flooring also viewed

Brian's Custom Flooring

Services - Brian's Custom Flooring

Brian's Custom Flooring Photos

You might also consider

Recommended Reviews - Brian's Custom Flooring

More info about Brian's Custom Flooring

Payment methods

Ask the Community - Brian's Custom Flooring

You might also consider

Verify this business for free

More businesses like Brian's Custom Flooring

Veteran's Construction

Warehouse Carpet Outlet

Brooks Painting

R Spencer Home Improvements

Newcomer Remodeling

BathPlanet

Trending businesses in Brian's Custom Flooring's area

Moose Pro Services

Mascho Property Services Lawn & Landscape

Cleveland Lawn Care

Hartke Lawn Care

Sam Beebe Cleaning

11 Brian's Custom Flooring reviews that are not currently recommended

Why does Yelp recommend reviews?

11 reviews that are not currently recommended

Brian's Custom Flooring - flooring - Updated July 2026

Browse Nearby

Browse Brands

Related Cost Guides

Related Searches in Elmira, NY

Service Offerings Nearby

People found Brian's Custom Flooring by searching for…

Trending Searches in Elmira, NY

Browse Articles

People who viewed Brian's Custom Flooring also viewed