Working with Nehla, Kyle, Nick, Dale, and Larry was a pleasure. Even on a busy Saturday, they made…read moretime for us still and didn't blink. They tried their best, knew the product, and sat with me and listened to me. They took phone calls and emails where it probably wasn't convenient for them, but wanted to make sure I was happy. I had a positive experience buying this car from this family. The only thing I wish we could've ironed out was the minor scratch at the sale, but that's okay -they're working on it and have agreed to work on this. I'm very pleased and recommend them to anyone. I also want to say this is the first dealership where the sales people confirmed to drive the product and not just sell the product. That to me gave me great confidence in buying with Rohrich as well as the Rohrich Advantage with how much our family drives. Thank you for everything.

My car has been at Rohrich Mazda since July 29th and I still do not have it back. Communication has…read morebeen extremely poor--I have had to chase updates, and even then, I am rarely given clear information about whether parts have arrived or when I can expect my vehicle to be ready. To make matters worse, the rental car I was using has now been recalled, leaving me completely without transportation. Neither the dealership nor Mazda has provided a timely solution or loaner, and I feel stranded despite being a loyal Mazda customer. A repair delay can sometimes be understandable, but what is unacceptable is the lack of transparency, accountability, and customer support throughout this process. I expected far better from Rohrich Mazda and Mazda as a brand.

Peterman's really helped me out of a bind when many other places were too busy…read more I'm so grateful for the great, efficient, affordable service on my car. Runs great now!

reliable honest quality care repair. really took care of my…read moreToyota bringing it up to spec.

I have been trying to get my car inspected for 31/2 weeks. Every time I call they lie the part was…read moreordered then it wasn't ordered. They schedule me for an inspection the prior week and I asked for a mirror for the r passengers side, I was told that the parts dept. would reach out that day they never did. I called and left messages I got no call back. I then called several times totaling 4 weeks to finally get a supervisor today the part was never ordered . I spoke to 3 different people who lied and said they would return my call. TERRIBLE customer service I WILL NEVER BUY A CAR FROM THEM AGAIN they lied from the the time I purchased this car. BAD BUSINESS AND EVEN WORST CUSTOMER SERVICE!!!!!

First and foremost Hyundai should've replaced my engine. I was turned down because of a gap of oil…read morechanges between me purchasing the vehicle and the previous owner. Which I feel was complete bullshit. Wasn't my fault. Thank God I had an extended warrant with the company I purchased my vehicle from. Warranty Paid 5,327 for a new engine. I recommend no one purchase an Hyundai vehicle. Experience was horrible. Don't bring shit here. Fuckers cost me a day of work by not completing my vehicle on time. Had to call off and then they decided to not be jackasses. At least they paid for my Lyft to put up my vehicl. Should've given me a rental the day I called. Said nothing about a courtesy check in 500 miles to check my engine replacement. They originally checked the recall for my engine replacement on December 22nd 2022 and didn't checked it thoroughly. The rods failed in my 2016 Hyundai Veloster and the engine needed replaced. Regardless of proper oil changes or not the engine was going to fail because of its poor design. They build up carbon in the engine because it being direct fuel injected. If anyone has a Veloster regardless of the oil being full synthetic change it every 3-5,000 miles. I recommend a flush because the engine will build up sludge.

My son bought a used Jeep and brought it here to get necessary repairs and inspection. Kerry fixed…read moreeverything and the price was great. It's hard to find a good mechanic that is honest and affordable. They are both!!

I had an emergency windshield replacement after safelite failed. Dino looked at it immediately, on…read morea Friday afternoon, and set up an appointment for me on the next Tuesday, which is the day after a holiday! He called the glass place right there and gave me a great quote! I'm very happy about the quick and friendly service! Other places couldn't give me an appointment for weeks, even before looking at it, and told me that I would have to leave my car for at least a week. Dino said they can have it done in 2-3 days. I've got my fingers crossed that it will go smoothly during the replacement, but I'm so happy with the response to my emergency call that I couldn't wait to give a great review!

My daughter bought a 2000 Kia Optima the end of September 2024. The finance person sold us an…read moreextended warranty from the "reliable" company they use called EasyCare. I had to fully purchase the warranty up front, which I did for 5 years. Within 2 months lights came on in the vehicle and my daughter took it to a Kia dealer where she was in college. The dealer told her that there was zero oil in the vehicle which is very strange and performed an oil change. We contacted Cochran about the issue and they refused to fix the issue or take a look at the vehicle. We continued to monitor the oil and got regular oil changes as required by the warranty company. In August of 2025, as my daughter was on her way back to college, her car started smoking and we had to take it to have it assessed. The bill to fix the oil issue then had moved to an issue with the engine. We submitted the bill to the warranty company and they would not cover it after repeatedly submitting oil change receipts with details. It didn't matter that we changed the oil according to their requirements they still denied the claim stating that the prior owner likely did not change it according to their requirements. I had to pay over $4k out of pocket in less than a year to have the engine replaced. At that time, I opted to cancel the extended warranty after learning from that dealership that Easycare rarely accepts claims, she had battled them on many occasions and rarely has good news for customers on their claims. I called Cochran and worked with Mike the finance person on my warranty cancelation. I explained to him that I paid in full for it and that the refund for the balance of the warranty should go directly to me, not to the balance of the car loan that is in my daughter's name. He explained that it would take up to 90 days for the refund. I called and followed up a few times and he told me it was in process. After 3 months, he stopped following up with me. I found out that the refund was put into my daughter's balance of her car loan instead of sent to me. I am owed an explanation - not only did I pay in full up front for this warranty, they would not fix an issue that arose within 2 months of having the vehicle, the warranty company would not accept the claim, so I'm out a lot of money to have it fixed and then on canceling the warranty, they did not refund me - they refunded my daughter by taking it from the balance of her loan. To boot, nobody at Cochran Mazda is providing me with any explanation of why this happened and why they are not responding to my emails or calls over the last 5 months. I've emailed and called Mike asking for an explanation, given him plenty of time to get back to me. I've called the other finance manager Tony - but his voicemail inbox is full. I've messaged them on their website and was told someone would get back to me ASAP - have not heard from anyone.

This dealership performed a routine maintenance on my 2021 Mazda. I was given a loaner to drive…read morewhile the service was performed. The loaner car was dirty and had very little gas in it. When I returned to the dealership to pick up my vehicle and return the loaner, no one greeted me. I approached the manager who was seated at his desk. He told me he would be with me momentarily. I waited while several Mazda employees came in and out of the showroom. I was never acknowledged. I am waiting still as I type this review. Wretched customer service.

After a very unfortunate motor vehicle accident, my car was towed to Critchlow's site…read more It took a few days for me to get there to empty out the car. Being a busy business, my car was moved further back in the locked area and was making friends with a lot of other totaled vehicles. Thankfully, an employee offered to assist me in emptying out my car. My driver's door barely opened. The driver side rear door was too close to next vehicle to open. The passenger side was up against a fence. I don't know how the burly man squeezed between the vehicles, opened the trunk, & passed everything to me. Very thankful for their quick response to the scene and keeping my belongings safe.

Towed my car and refused to let me get tools and clothes out of car until I payed them a $4000. I…read morecan't even work because of them. It's also illegal in the state of pa to hold tools, medication, and paperwork hostage for payment

Highly recommended to take your auto repairs to Hartman's. They are stand-up folks with reasonable…read moreprices that stand behind their work. You won't be disappointed.

Never disappointed. Replacing parts like brakes is not cheap, but the pads they replaced are better…read morethan the OEM parts. Have been a customer since moving to Cranberry after a friend gave me his endorsement. Hartman's makes appointments and never keeps me waiting long for an oil change and tire rotation. Highly recommend.

I have all 9 of the cars owned between me and my kid. Quinn is always ready to help with what is…read moreneeded and price is reasonable. I would recommend to anyone I know and have. Those folks use him all the time now.

Took our car to get inspected and they took five hours although there was only one other car in the…read moreshop.