I have a 2015 Tacoma, and it had a recall for under body corrosion. This was 3-4 yrs ago-still, I…read moregot it inspected & had a better under body (kept her clean in winter). I got the undercoating they provided, & it was a breeze. Great Guys.

I called with a unique situation, as our car had been backed into by a semi causing body damage to…read morethe front of the vehicle. The bumper was duct taped on to prevent it from falling off, and our inspection was due this month. The trucking company has been ignoring all attempts to reach them. I was told to swing by the day before to talk to Justin, the service foreman, to determine if anything can be done as a stopgap until repairs can be made. Justin came up with a game plan, but he knew he'd be off the when I brought the car in, so he talked to Robert and some other guys who were on that day about the game plan. They agreed that bolting the bumper to the frame would keep it secure and follow inspection requirements. When I showed up to get the work done, Noah was looped into the plan, and the 3 of those guys literally saved my sanity and ability for my daughter and me to get to work while our insurance company now battles with the trucking company. Robert was the guy who made the repair that allowed them to proceed with the inspection. After 11 days of getting ignored and being given the run around by Western Express trucking, I seriously could have hugged all 3 of them and when they lent a hand. My husband and I have always had excellent service from your dealership, but these 3 men went above and beyond yesterday at a time of great need, and I can't thank them enough.

These people are very vengeful They spent time working on something I never requested when they…read morecame to me with a hefty bill that I questioned and the services I requested not done I refused to pay they slapped my car back together so quick and sent me on my way Damage to the exterior was caused by the shoddy way they put my car back together customers beware I know REVENGE when I see it

I bought a new 2024 Silverado LT trail boss, at the end of April. I had a terrible sales…read moreexperience, due to the sales manager Ricky. I stopped in one night and was given an extremely low evaluation for my Silverado trade in. I was going to walk away and go to another dealership, but you had the truck I wanted. I came back and worked with Ricky again and received a fair deal. The issues came when I came back to pick up the truck. Ricky knew for two days what time I would be coming in. We agreed to have the truck ready to go because I was stopping in the middle of soccer games I coach. I verified with him the day before, the morning of, when I was 45 minutes and 10 minutes away. He only told me when it was at the light in front of the dealership, a certified check was needed for my down payment. This took me an extra 30 minutes. When I got to the dealership, nothing was ready. Finance didn't have any to jig together, the truck was not cleaned or washed. I ended up being there for over two hours that was supposed to be a promise of less than 45 minutes. I finally got the truck and started to leave. The dash had an issue where there was a large gap that you can see into the dash. I immediately told Ricky who told me to come in at 12 the next day and he would have service fix the problem. When I got there service all went to lunch at 12pm. Ricky would not see me and ignored my calls and messages, sending anything sales manager to talk to me. A service appointment was set up and they replaced the bezel. The same issue was there with the gap. The service tech told me that's how it was supposed to be. I know you're not supposed to be able to see into the dash board. I have had 3 silverados with the exact same set up and it was not like this on any of them. I also showed the tech another truck you had instock to prove my point. I then spoke to Mike the service manager. He set up to have the grey section of the dash replaced. After this the gap wins slightly better but still present. Mike was helpful and did try to appease me for the experience. The truck came back in and a different style of clips were added. I was told it was all fixed and a picture was sent to me straight onto the dash showing it was fixed. The issue is when looking at it slightly above is when you can see into the dash. So obviously the entire time you are driving. I let Mike know the gap was still there, he blamed me and said I was damaging my own truck. He referred me to Art Evans. Art opened a case with GM, there has been zero update from GM. I called Art and Mike which took me two days to get ahold of Art who never called me back but only responded saying he got my email and sent it to GM. We are on day three of no update from GM. With minor responses from Art, never calling me as I asked.

I can't say enough, they went above and beyond. Curt Greek (salesman) was fantastic! I filled out…read morethe inquire and credit app online. He contacted me the next day and got to work right away. No need to negotiate pricing. We got a great deal with the Honda Family discount program. We communicated via text and email. Once we got to the dealership we just had to sign and drive. They even pulled our vehichle and our new 2025 Honda Odyssey Elite into the showroom, so we didn't have to take our newborn into the cold. I would highly recommend this dealership and they have a new customer for future business.

I brought my Ridgeline in for recall work. They were ready for me at the time of my appointment…read more I went in the showroom and the salesman remembered my name from a few weeks back. They have a courtesy van that shuttled me to Barnes and Noble. The work was completed in a reasonable amount of time. I'm impressed. When I'm ready for another Honda, I'll be back.

I moved to Pittsburgh over 5 years ago and still had not found a mechanic that I was comfortable…read morewith UNTIL I went to Miale! I was driving recently and my check engine and battery lights came on. After googling and finding out that it was most likely the alternator, I began to look for mechanics close to my house. I called on Friday to see if they could fit me in (appointments only on Saturdays) and was told that they were all booked up, but if I wanted to drop the car off they could get it in asap. I did just that, and on Monday morning I received a call from Ernie saying that it was the alternator belt, and that it would be ready for me to pick up later that day. Talk about quick service! The whole experience was great from start to finish, and super reasonable prices as well. I'll definitely be back the next time I have an issue with my vehicle!

Always reliable. Good work for a descent price. Always calls and tells you whats wrong snd how much…read moreit will cost.

I recently purchased a Rav4 and salesman, Damon Cupp, was very knowledgeable and informative…read morethroughout the entire process. If you're looking to buy a new vehicle, I would recommend Damon as your salesman. Fred F.

Easy to order online parts! Although the lady at the pick up counter seemed miserable and put out…read moreotherwise great experience.

ARS was so incredibly helpful and accommodating when I had to get my car repaired. They were able…read moreto give me a timeline on when I would get an estimate on the vehicle and when repairs would start - they even finished earlier than anticipated. They were communicative of when the car would be ready for pickup and all of the services that were done on the vehicle. Customer service absolutely 10/10! I will not take my car to another repair shop.

I just wanted to say thanks to the folks at ARS for saving my car and helping us deal with the…read moreinsurance company. And all of my questions. It was so covered in silicone spray from another party's negligence it looked like it had been through a dust storm. If you can think of it, that part was covered down to the wheel wells. We thought it would be totaled the damage was so great, but they were able to help us get it right again.

Just had my Honda CRV serviced at Troubleshooters again. Tim and his crew are excellent mechanics…read more They are very reasonable, and I have been taking my car to them for many years. I remember the first time I worked with them and came in with a self diagnosis of new brakes and Tim told me "I'd like to put brakes on your car but it doesn't need them". I have trusted them ever since and they never let me down. I had a Saab Station Wagon which was the object of a lemon lawsuit. I had the car into the dealer 11 times. Paul had it for 1 day and fixed the problem. If you're looking for coddling and someone to tell you what you want to hear, this is probably not your shop. If you want competent, truthful service, you're in the right place.

Ver good service and fast repair. Very satisfied. My STI had problem and fixed lowest estimate and…read moreperfectly done.

Sue Williams and the team made for the best car buying experience I've ever had. 2 hours and we…read morewere off the lot with a beautiful new car. Not once did they pressure us to out spend our budget, they made us a great offer and they are the highest caliber professionals you will ever meet in a car dealership. If you don't buy from them than you are losing out. I absolutely loathe buying a car but after going there they have a customer for life. Don't bother with all the big name dealers, go here and be treated like family and actually feel appreciated as a customer. Is there a 10 star rating because 5 is only half as good as this place deserves.

My husband and I bought a Dodge Durango from rotolos last week and we couldn't be happier with the…read morecar and the service we have received. The general manager was more than happy to work with us with our trade and he made us feel like we got the best deal that we could. We went several places for offers on our vehicle and rotolos was the best. We felt very comfortable with their staff. We opted to get the rust protection etc and those services required rotolos to keep the car for a day. They not only called me the next day to schedule the time but offered me a loaner vehicle to drive so I wouldn't sit there all day. I would recommend to everyone that you check out the selection at rotolos. Their prices are fair and there service is wonderful.