Just ask for Steve and he'll do his best to get you the best dealeo he can offer!!! Been going…read morethere for over 30 years!!!

Do NOT shop here my floor installation was a complete nightmare.. guaranteed 10 day installation…read moretook over 3 1/2 weeks and is still WRONG!!! we had to push all the other contractors back and we lost our scheduled times because of this....Randys response was wow what a bummer,Really that's your response... the store manager called and said sorry we "may" help you out with the cost of the carpet for all the problems, did they NO .my floor is still wrong LVP must be put down on a level floor "with in 1/8 over 6 feet" I paid Carpet exchange to get the floor leveled and there are gaps under the floor boards of 5/8 plus thats not level.... DO NOT SHOP HERE!!! we spent well of over $23K talk about buyers remorse....Not sure why I even make this review it's very clear they do not give a crap about me the customer.... and wont care about you either...

Regan and the team did a great job, flooring to be installed next week, I highly recommend.read more

We had a great experience with IQ floors. Reagan and his team were responsive from the first phone…read morecall. They answered all of our questions and were willing to come to our house and give us an effecient free quote. The carpet was installed yesterday and my husband and I were very impressed. They took time to make every area look detailed and we love how our house smells and feels! Thank you so much!

Ordered new flooring from their Colorado Springs location for our new house to be installed. The…read morewhole deal has turned into a nightmare. We were told Levi, the gentleman that initially helped us, wrote down and ordered the wrong flooring for our kitchen. We found out when the installer had us verify before tearing our existing floor up a few days after the carpet was installed. The installers left upset they were not getting paid that day after not working all week. When we called them about it, and Levi was out of the office. The person we spoke to made us feel like we were not being truthful and trying to change our order on them. They told us that they would see what they could do about it. Our realtor was involved in this transaction and knew what flooring we chose as we were in close contact that day and I had my wife on video chat while we chose the flooring as she is a DOD employee and was still working at our old location. Then they took the money out of my account for the kitchen floor with no resolution in place and no call or notification that they were. My realtor asked if she would like us to call them because she was the one that referred us to them and Carpet Exchange mistakenly put her name as the person the flooring was sold to and us as the "Ship To". So she called them. I was called and told that Levi did not remember anything about our visit. I was told to come into their store to show them the flooring I chose. I understand errors and we have been very understanding. When I arrived, Levi was "off" again and I felt like the older gentleman that was there was using every tactic he could to make it not their fault and get me to admit something. After several minutes of back and forth explaining things and showing him the correct flooring, He said they would get it taken care of and I went home. After several days of waiting I was talking to my realtor who called Carpet Exchange wondering what's going on seeing her name is on the job too. Only then, did Brock (another new person) call me and say that he "needed to inspect the existing floor again" because Levi wrote the existing flooring down as a more expensive Tile and Concrete removal which the first installers that came out with the wrong flooring stated it was not. When Brock arrived he admitted that Levi did write the correct flooring down originally but ordered the wrong flooring. He said he saw what he wrote down. He looked at the existing flooring and the hole the carpet people put in the wall and told us he would get it resolved. He also took pictures of the hole. This was Nov 18. We have been understanding and very nice to this point. We recorded everything because you know... big businesses... On Nov 22nd I sent Brock a text stating that all of the delays and the way this has been handled was unacceptable. This morning, (23rd), Levi, who hasn't made any effort to contact us throughout this whole dilemma calls us and starts telling us that we are not allowed to be upset about the situation and started finding ways to pick our conversation apart. I presented all the evidence and he did not care and said that they cannot do the job and is going to refund the money for the job. I asked him the amount and it was not the same amount that was on the Job sheet he gave me and started giving me more excuses about how they got the taxes wrong. I told Levi to refund our money and contact their corporate management to get in touch with me. He told me that he would see if he could get them to call me and that it's up to them. I then told Levi that they are to have somebody at my house immediately to fix the damage their installers didn't tell them about. I informed Levi that we are going to contact corporate and post reviews about our experience and he told us to go ahead with our empty threats and treating us like he is above us during this last conversation and he cannot be touched. Great job Carpet Exchange!

After wasting much time at the two big box home improvement stores in Colorado Springs, I decided…read moreto check out Carpet Exchange at 410 N Academy Blvd, Colorado Springs. I was greeted positively by Steven Hicks who answered all my questions and had exactly the shade and density I was looking for within my budget. A week later Eloy Yonel and his crew performed a flawless install on 5 rooms and 2 hallways in just over 7 hours. The seams are not visible! My experience with Carpet Exhange was fantastic and $1500 less than the two other quotes I received. Do yourself a favor and go to Carpet exchange first!

Sean with O'Briens was great to work with. We needed to quickly replace carpet in one room and…read morestretch 15 year old carpet in several rooms. He ensured the carpet we were selecting would meet our needs and got us scheduled within our timeline. Our Carpet installer and stretcher was Pedro, however to me he was Gepetto. Pedro is a true craftsman, he takes such care and pride in his work - I don't have the words - he and his team member did such a fantastic job!!! The new carpet is beautiful and the carpet stretching was remarkable - the old carpet looks almost new. Thank you Sean and thank you Pedro (Gepetto)

Excellent experience from selection at the large showroom with lots of samples, styles and weight…read moreto the finished install! Very good communication about product availability and when the carpet that was very affordable arrived at the warehouse. I enjoyed shopping local with an experienced sales person, and not dealing with a big box store. The carpet selection was discussed with her and she helped in the decision. The high traffic area needed a certain type of carpet composition and didn't need to be 88 oz weighted carpet like in the rest of the house. Large selection of premium carpet and pad samples in the show room at economy to various diamond premium price points. Bought carpet during a holiday sale before the end of the year. Scheduling of install was easy and worked around our limited availability. The sale person even had the installers scheduled to move a upright 44 inch Baldwin piano and furniture into the garage. I felt appreciated for the purchase by installers and the main installer did an excellent job with the skim coat to smooth out a dip in the expansion seams and the other veteran installer fixed two creaky stairs. Very friendly and I would hire that team again. The team was quick but took the time to clean by the truck and all of the carpet strains near cuts off the floor and baseboards. Attention to detail and pride in finished product shows. I didn't have to clean up in the driveway or street , when install team left. Experienced staff and service. Will use this OBriens carpet one flooring on academy rd in colorado springs again. Thank you. I recommend this location to anyone looking for an excellent experience and careful handling of process from selection of flooring to final install and clean up. Better experience than I had from another different discounted flooring business in Colorado Springs.

Rick and his team went above and beyond for me and my family. They care about doing a good job and…read moredoing the right thing. I cannot recommend them highly enough. I wish we would have used this company for the first time we replaced the floors in our new house and we would have saved thousands of dollars.

We used Floor Coverings International when we put new flooring in our basement a few years ago. We…read morejust put our house on the market and reached out to Floor Coverings International to see if our hard wood floors on the main floor could get some rejuvenation. Rick came out within half an hour. He was very friendly, but more importantly was honest. He advised me that my floors were in good condition and to simply buff the floors. HONESTY is greatly appreciated.

If I could give this a negative 100 stars I would. Very difficult people to deal with, rude,…read morecondescending and even took all of my left over carpet so I have no remnants to patch any potential problems in the future. Said they would drop off but that was months ago. Original carpet installed was defective and installed improperly took months and lots of ugly conversations to get resolved.

i kevin and lisa lustica have had obriens carpet do our flooring for 40 years impecable the most…read morecaring and professional staff ever nobody services their customers better than the obrien family thankyou john beth nancy etc The Hairitage Salon i highly recommend them you will be more than happy

Excellent service and communication of our order and installation…read more Barbara was very helpful in getting us the right color for our replacement carpet. Installation was smooth and quick.

From the owner: We are family owned and operated and take the utmost care with your project from start to finish…read more Get 12 months interest free financing now through December 31.

Julie and Donna have helped our family Over the past 5 years updating every floor with carpeting…read moreand wood laminate. Miguel and his installation team are top-notch and feels so good to come home to comfort!!!! Thank you guys for the great value and hard work. Will be back for more soon.

Our small company is building the first of several spec homes and we like to support local small…read morebusinesses, so I was excited when I read the reviews for this store on another site. The first time I went in the store the woman was very pleasant, but admitted she was somewhat new & still learning some things. In our conversation, I asked if they had a builder's discount, she said she didn't know, but she would have to find out, but her boss wasn't there, she assured me she would call me when she found out (no one ever called). I went back a few weeks later to again look at flooring & spoke with the same woman. I again asked her if they had the builders discount at which time she excused herself went to speak with another woman and came back and told me, no they did not. The ironic thing was the time before when I was in the store, there was a Realtor in the store (who I learned from an employee does several homes - maybe fix & flips) - I don't know. And I hear them discussing her discounts. Not only do we own a company that builds custom homes, but I'm also a licensed real estate agent. So the independent agent gets a flooring discount, but the builder/agent doesn't get a discount There seems to be an issue with flooring stores in Colorado Springs, so I am going elsewhere. I truly thought this "might be the one", sadly it is not.