I recently had my mom hospitalized 3 times at Overlook and unfortunately my mom ended up passing…read moreaway. I must say that during this experience with Overlook my mom was treated with the highest level of professionalism, respect, dignity, and compassion. From the ER to the standard in patient rooms to the CCU she was fortunate to have been treated by amazing individuals including Doctors, nurses, aides, meal providers, maintenance, etc. I do have to reference several professionals that had a major impact during my mom's stays which were: Dr Jessie Wilt, one of the best professionals that i ever met in my life, with unlimited knowledge, respect, compassion and really just an amazing human being who truly cares! Nurses; Sidneia, Olivia CCU, Justin CCU, Megan CCU, Rae Mauro, Emily C., Sheryl, Jamell Quiles, Erika and Faith. To these individuals especially and to the entire staff and organization of the Hospital I would like to thank them for everything that they did to make my mom's last days the most comforting possible! THANK YOU!!! Victor Cunha

I've been coming to the Breast Centet at Overlook for the last 10 years and the last few times I've…read morebeen here, has been terrible with the wait times. I will no longer come here. FYI it's just this department - strange but it's been the last 4 times.

My family member was diagnosed, treated and released for colon cancer all within 3 weeks. This was…read morea miracle, thanks to the care received.

Heyyyyyyyy you guyyyyyys! Had a family member who had an outpatient procedure and from the door to…read morethe exit it was absolutely excellent. When we went through admissions she was professional, polite and a true pleasure. Prior to surgery the RN Maureen was a true gem. Dr Moss and the anesthesiologist were wonderful as well. The entire experience was a pleasure. Caring individuals caring for individuals!!

excellent staff caring and very much upgraded hospital ! new cardiac labs , new machines ,beds and…read morestate of the art stuff ! excellent choice in emergency ! They need to add more beds and add to the hospital with continued growth! go rwj rahway because you will be at jfk for days!

Had an outpatient procedure and everyone (nurses, doctors and other staff) was very friendly,…read moreknowledgeable and caring). The hospital was clean and well maintained and the room had a tv and modern equipment including a machine that you could hook up to your gown and you could either add head or cold depending on how you felt. I would recommend highly recommend it.

Whatever you do, dont go to this hospital. The doctors are clueless. Last 2 times I was there were…read morefor emergencys in the middle of the night. The first time after 8 hours we were sent home, drove straight to morristown and the had my daughter diagnosed in 1 hour. This time after 14 hours we were released with some joke of diagnosis. Went to overlook and they had it figured out in 1 1/2 hours. Dont waste your time here

The registration lady was laughing when a patient came in that was assaulted and clearly with…read moretrauma. Wasn't sympathetic and had a smirk on her face the whole time. Nobody in the emergency 130am and wait 2.5 hours left at 4am. Btw the old security guard must have said he was calling the police about 20 times while we where there just for inquiring about how much longer, especially since the face kept bleeding everywhere. Worst hospital ever. Went to mountainside hospital, first thing - was given a warm blanket you can imagine the excellent service you get when trained compassionate staff treat you human.

They performed x-rays to the patient next to us without prior warning or protection, and this was…read morejust the tip of the iceberg. This hospital should be closed down!

Emergency room lacks professionalism, skill and compassion. Male nurse on duty 11/18/25 (evening…read moreshift) violated infection control protocol by not washing or sanitizing his hands before putting on gloves to draw blood. Additionally, he left a used syringe and vials with blood on top of a med table. An empty vial was observed logged between the gurney pad and metal frame. Also, he stuck bloody tape to the gurney's mattress cover. His technique for drawing blood was sloppy as blood spewed all over arm and blanket when he removed the syringe. This nurse failed to introduce himself upon entering the room and appeared to be disturbed. It appeared that the blood samples collected were compromised due to his poor handling of the vials he collected............ This was evidenced by the Lab who notified me 2 days later that the blood samples had been contaminated and results were not possible. Needle caps and used cotton gauze were o served on the floor. A section of the room's wall had holes possibly due to the removal of equipment. The clock on the wall needed a new battery or repair as it displayed 7:00 for the entire 3 hours we were there. The letters of a sign posted on the wall to indicate the duration of certain standard emergency room procedures were faded beyond legibility. This is obviously an urban/inner-city hospital in need of a massive overall and an injection of millions of dollars and retraining of professional staff. Considering reporting deficiencies to NJ Dept. Of Health and the Centers for Medicare and Medicaid.

This health system allows doctors to give people severe reactions to nausea medication and…read moremisattribute symptoms. Shame. Horrible attitudes from staff and providers when someone is having a life threatening neurological reaction. Specifically Dr. Henry Montilla.

I had kidney stone pain. It's excruciating. I came in . The nurse at the entrance sucked. I have…read morenever experienced pain like that. So she is set up in the hallway. Taking my vitals. When done she said take a seat. You're number 4. I was about to pass out. Then I saw beds in the hallway. I asked if I could lay down. She said yes. Then a minute later she is complaining that I messed up the sheets. I was on the verge of dropping. I said I'll buy the freaking sheets. However the Doctor was very nice. I would give Dr.Mankowitz 5 stars. However the nurses fucked it up. They are understaffed. The medical care in our country sucks big time.

I called for a patient information on 5/12/2026, at 2:30 pm…read more I pressed "0" for an operator. The operator was tired, harassed, or is a nasty person. Those who work at the hospital are all very helpful. But this operator was ready to criticize, blame, and not to listen. I have had nothing but good experience at Summit over the years I used it. This operator should be retrained if retrainable.

When I was here as a patient, I genuinely despised everyone there, as they were all extremely…read moreunprofessional and rude. They wouldn't give me my clothes for days despite both of my parents and me asking over the course of those days. They still have the clothes my dad brought over for me because they don't inventory ANYTHING and are so incredibly stupid. I hated every second here and instead of getting better, I got worse.

One of the better in the area. Like most hospitals (and things, in general), the level of care…read moredepends on the staff's commitment to their costumers. Hospitals, then, have to juggle between two -the patients and the insurance companies. Their skill level, instruments and temperament serve YOU best when there is less of decision making process in discerning which of these two customers is a priority. Like many hospitals, the nursing staff is the softer hand in your care. Beth's nurses exemplify professional, proficient and pleasant bedside manner. The doctors, when released from this decision making process are mindful of their expertise, and often gregariously genuine in their approach to the treatment of their patients. From sprains, to finding extra small bones in a teens foot, pediatric, oncological, cardiac or emergency care, they are swift attend to the needs of those that cross either threshold into their care. They also respect their patient's visitors.

I arrived at the hospital scared, exhausted, and uncertain about what was happening to my body…read more Like many patients, I wasn't just looking for treatment--I was looking for answers, compassion, and someone willing to listen. What I found was a team of professionals who reminded me that medicine is not only about tests, medications, and procedures; it is also about humanity. Every nurse, doctor, technician, and staff member who took the time to listen, explain, comfort, and care made a difference in my healing journey. During a difficult and frightening time in my life, they treated me with dignity, kindness, and respect. Their compassion gave me hope when I needed it most. I left with deep gratitude for the people who dedicate their lives to caring for others. Thank you for reminding me that healing begins not only with medicine, but with a caring heart. I will never forget the kindness I received, and I am truly grateful for the difference you made in my life. Silvana Frak

I would strongly advise anyone to avoid this hospital if at all possible. My son was brought here…read moreby ambulance, so unfortunately we didn't have a choice because of where we were at the time and that's the only reason we ended up here. The ER experience was one of the worst I've ever had. Registration didn't even happen until 3 hours after we arrived, well into the visit. My son provided a urine sample that sat on a table the entire time and was never tested. While one nurse was a tad bit decent, the rest of the staff showed a shocking lack of professionalism and basic respect. Staff members (including security) were standing in the hallway laughing, having personal conversations, and at one point I heard someone ask a coworker, "Are you ready for your next victim?"--completely inappropriate in a medical setting. The cleanliness was unacceptable. I noticed red spots on the floor and brought it to a staff member's attention, concerned it was blood. I was told, "That's not blood, that's pizza sauce," and they walked away without addressing it. The bathrooms were in terrible condition! We saw urine on the floor, backed-up toilets, and even spider webs in the corners. The place smelled like old urine! There were patients in the hallway in beds because I guess they ran out of rooms? No privacy whatsoever!! It also felt like care was delayed due to a shift change--we were left waiting until the next staff came in rather than being properly attended to. Overall, the level of care was extremely poor, and my son's issue was never fully addressed. The most alarming part came after we left: I realized in addition to my sons discharge papers, I had been given another patient's discharge paperwork, including highly sensitive information like EKG and chest X-ray results, bloodwork, address, phone number, date of birth, medications, reason for his visit and medical history. I contacted risk management three times and never received a response. This experience was unacceptable from start to finish. I would not return here under any circumstances. Please, if you have a choice, go somewhere else.

I am sorry to say I had a very bad experience at the mountainside medical center ER:…read moreI hate to give bad reviews but I have bitten my lip for much to long now. It has been a year since I was carried into the Mountainside ER by the EMT and 4 Firemen, who I want to thank again! I was involved in a snow blower accident where by the commercial snow blower kicked back and then landed on my right knee. The pain was incredible, I could not move my leg at all and if it was moved even the slightest, the pain was enough to put me in shock. Well, once I was carried in ER. The doctor on duty scheduled a x-ray. MRI's are not available at this ER. Crazy! Also there was not orthopedic doc available. The tech came into my room and asked me to come with him. Ok, really. I told him I could not move at all. So he said oh, I wasn't told. He then left and came back with a portable x-ray device. The angles he tried to move my leg, when I say I would of rather had my teeth pulled out with no novocaine then this pain. After that was complete a 1/2 hr later the doctor came to see me to tell me he saw nothing on the x-ray. I was shocked. He told me to follow-up with a orthopedic doctor. The nurse came in with a full leg brace. She asked me to lift my leg so she could put the brace on. WHAT WEREN'T THEY UNDERSTANDING! I could NOT move my leg. Finally she tried lifting my leg and straightening my leg to fit in this brace thing. Screaming like I have never before. The PAIN I would not invite on anyone! Once my leg was in the brace, she asked me to get up. I still didn't get what was going on. I COULD NOT MOVE! The Nurse and my wife then help me off the stretcher. I wanted to shoot myself in the head at this point. No matter how I describe the pain I felt to you all. It is not even close to the real pain I felt. Well fighting through it, with the nurse and my wifes help I was standing up straight. Now what I said. The nurse wanted my to lower myself into the wheelchair. Now again, any slight move the pain was overbearing. So frustrated at this point I dropped into the wheel chair. SCREAMING ! The pain beyond what any human could take. I said get me up! GET ME UP NOW ! Well sitting was not happening. To now make this long story a bit shorter. I took baby steps to my car that my wife went to get. We have a SUV so she was able to help me get in and lay flat. Once home it was a Sh$# show. Getting out of the car. Up the steps. Well of course the pain got the best of me and I fell from the pain and then laid on the ground for over a hour saying don't move me. Friends came later and got me into bed. I schedule a appointment with a orthopedic surgeon. I had to get there which was not easy. Here is where the story gets interesting. HE LOOKS AT THE XRAY AND SAYS HERE IS THE ISSUE. YOUR KNEE CAP (PATELLA) IS UP IN YOUR THIGH AND YOUR PATELLA TENDON IS COMPLETELY RUPTURED IN HALF. YOU NEED SURGERY ASAP. THANK YOU MOUNTAINSIIDE HOSPITAL FOR making me endure the worst pain imaginable and THE worst experiense of my life. I will never walk right again because of you. : (