I have done business with Allard Auctions a few times over the past few years selling my Native…read moreAmerican photography/artwork. I understand their policies which include payment 35 days after a major auction. I have had to call every time to receive my payment. They have never paid me on time. Last year in Aug of 2015 I sent a rare catalog to them among other items to be auctioned. It did not sell so they put it back in inventory. I have politely called and asked them no less than 5 times (speaking with everyone who worked there including Steve Allard the owner) to send my catalog back and I will sell it myself online. It is now Jan of 2016 and I still do not have it. Steve personally told me when I last spoke to him that this is not on his priority list. Marine his assistant who is seldom helpful said that someone will need to go look for it however this never happens. She told me this 2-3 times now. They make me feel uncomfortable having to call for my own property and or payment. I am a business owner myself and find this sort of business practice appalling. They sold over 1000.00 worth of photographs in November of 2015 of mine. The buyer did not pay so once again I am asking repeatedly over the last month or so for my items back. Now they still have my catalog from last year as well as my photographs, As of today (Feb 2, 2017) I have again received no communication from them, no items shipped back and no tracking number which I asked for twice in the past week. The last auction was over 3 months ago and I had no idea the buyer didn't pay. I was patiently waiting for payment and called 3 times. Left messages and emails and never received any sort of communication back. Finally about a week ago Steve emailed me to let me know the buyer didn't pay. That was the last I heard from him or his organization. This seems to be there mode of operating. As of today they are holding thousands of dollars of my property and will not ship it back or communicate with me. I am glad this was the last time I was going to do business with them. Sellers beware. I am guessing if I have had problems constantly with them that others have as well. I'm patiently waiting Steve Allard........ Please send my items back

I recently bid on an item in their Mesa, Arizona auction. I have been collecting items for 45 years…read moreand bid with the best auction houses. Because I do not trust online bidding platforms I left a bid with Marine on an item I very much wanted. I asked for a bid confirmation via email. This never happened as I assumed she was busy. When I found out that my bid was successful I called to pay for it. She said I was not the winner of the item. She checked her notes and said my bid was higher. When I asked how she was going to fix the mistake she said "does it matter". She took my credit card information and I assumed everything was alright. When I called the next day to pick the item up they said we are open from 8:30 AM until about 2 PM. To be sure I said I wanted to be certain everything is in place since the roundtrip to the auction site was 2 hours. Another person said I did not win the item and it was already picked-up. I asked for a call-back and they said Marine was gone for the day. The owner Steve Allard called to apologize and said mistakes are made....no one is perfect. He was somewhat rude not wanting to listen to my complaint. I will never bid with this auction house again and will advise my collector friends the same. Sloppy administration!