The aggression and lack of respect for customers by the "owner" is ASTOUNDING, especially for a…read morefamily company that's existed for so long. Following my terrible experience and that of my neighbors, I doubt it will last much longer. Called for a leaking carbon monoxide (CO) issue with an existing steam boiler that was promptly addressed by the company. However, after their visit, the CO continued to be emitted from the boiler through CO detectors, prompting the fire department and PSE&G to intervene, who also detected high readings. Today, I called to inform them that CO detection was still ongoing. The owner, an angry, short-tempered know-it-all, cut me off and yelled, "NO, THERE IS NOT, THEY DO NOT KNOW WHAT THEY ARE TALKING ABOUT. I HAVE BEEN DOING THIS MY ENTIRE LIFE. WE FIXED THE PROBLEM. PAY THE INVOICE AND WE WON'T HAVE ANY ISSUES." I firmly told him that his attitude was unacceptable and that I would not pay until the issue was resolved. He laughed manically and said, "THANKS FOR SAYING THAT YOU WON'T PAY, BUDDY. THIS CALL IS RECORDED" before hanging up. I called back and calmly reiterated that I will not pay without resolution and that following his anger and yelling, I wasn't sure I trust them to touch the boiler again. The owner laughed again, said "GREAT, WE DON'T WANT YOUR BUSINESS", claimed that I didn't have to pay the invoice, and hung up again, likely because he realized he was in the wrong. It's unfortunate that the company's initial kindness turned sour when there was any potential for accountability or conflicts with their labor. I will recommend this company only to people I hate. If I could give zero stars, I would.

Excellent plumbers - skilled, courteous and clean up after themselves. The company always answers…read morethe phone and responds quickly when the situation is urgent. Have had them service boilers, fix broken frozen outdoor pipes, open clogged toilets (accidentally flushed hard item stuck) and bathroom drains, replace broken dishwasher. Pricing not inexpensive but fair for the area and quality of service.

We were stuck on a 99 degree day and woke up to our AC unit not working. Within minutes of me…read morereaching out, I received a call back and they were at our house within an hour and a half. Very professional and friendly. They diagnosed the problem quickly and had a replacement part on hand. Great service! Will definitely call them again!

UMG helped with out heating when something went wrong. The team answered my questions, fixed the…read moreproblem immediately, and made us feel very comfortable. Would highly recommend!

Reliable, expert, ethical, and kind. Truly the best. 15 years of using them and they are the gold…read morestandard.

We've used this company a few times, for both emergency and pre-planned work. I vaguely understand…read morethat their hourly rates are a little higher than some competitors, but you pay for what you get. In McCormack's case, you get fast, accurate, and excellent work. I would call them first for any plumbing or gas needs in the future.

I'm in town visiting family and there had been a leak in the ceiling for the longest time. Decided…read moreto search for a plumber and came across Magic Drain. Michael was quick to respond to my inquiry and visited the house to check out the problem. He was very knowledgeable and explained where the leak was coming from. He answered any questions I had and came back the following day after discussing with my family. He was quick and efficient, very respectful of the property, as well. Pricing is very reasonable too! Side note.. I found out he had previously done work at my family home because he was familiar with the downstairs bathroom. He had helped with a clog and I wouldn't have thought there was any issue to begin with because he did such a good job! Highly recommended.

We contacted Mike to unclog our kitchen drain and had asked him in advance via text--two days prior…read moreto the visit--to remove his shoes before working. We have a toddler, and he would need to walk through our child's play area where our son is barefoot, so this request was made for basic cleanliness and sanitation. When he arrived, his attitude was extremely poor and unfriendly. Despite the prior request, he did not remove his shoes. When we politely reminded him, he sighed and left the house without informing anyone. The job was never completed. Throughout the interaction, we were polite and courteous, and there was no justification for his behavior. This was highly unprofessional, and I would not recommend his services.

The workers were very rude. They didn't really do a great job. I definitely will not use them in…read morethe future.

From the owner: Professional Committed To Excellence For All Your Plumbing, Heating and Drain clean Need. read more

This is that quintessential "good" plumber you tell all your friends about. The owner's name is…read moreScott and he is as professional as they come. If he doesn't answer your call directly, he will return your call well within 24 hours if it isn't an emergency and within minutes for emergency calls. I have been using him since 1996 for various plumbing jobs and just this past month I gave him the business of converting our old oil burner to a natural gas one. He personally came for the estimate and even measured our radiators to put the perfect sized boiler in. He and his staff had the entire job done in 2 days. We were out of heat for only hours. I recommend this plumber for all your plumbing needs for people in the Bloomfield, Glen Ridge, Montclair and surrounding areas.

Since finding a good plumber that is honest and reliable, I feel it is important to recommend and…read moresupport a local plumber that fits this description. Scott Lowe has serviced our home and has arrived on time and works fast. Sometimes when you call you do get a voice mail but the calls are usually returned that day. What I appreciate is that their business has been in the area for decades (I believe Scott is the grandson of the founder) and he is very honest, and will not do work that is not needed immediately. He even told me to wait on one repair and save the money for now. Many plumbers would not do that (at least ones I worked with in the past). I would highly recommend Franklin Lowe and Sons, good service and honest work.

Very quick service, good prices, and very professional. Frank responded very quickly and came…read morewithin an hour of our request to fix and overflowing toilet. We would use him again!

Frank replaced my sump pump and toilet and did a great job. He was straightforward, fair pricing…read moreand everything works perfectly. I couldn't be happier with how it turned out. I highly recommend.