I recently had a problem with my hot water heater. I called Russo Bros. On the recommendation of one of my neighbors and they sent James. It took a couple of days because we had to order a part that was not available locally. But ultimately the problem was resolved. James was very professional and explained what was happening throughout the process. The office staff was also very supportive, making sure I was kept in the loop as they worked to get the part we needed. No one liked having plumbing problems but the folks at Russo Bros made this one a pretty easy one. I would recommend them with confidence. read more

Wahib Owies was terrific. My bathroom sink was very clogged, as was my shower drain. Wahib was very patient because the sink was a bit of a challenge. He had to snake it a couple of times to get at the root of the problem, which proved to be a hair clog way down in the pipes in the first floor unit. He has a great sense of humor, and he really took the time to explain how the pipes and drains are connected and how they work. I thought that was awesome because my building is old, and now I have a better sense of how things work. Both my drains work great now. I've very happy with the results. He is very good at his job. read more

Reliable service by friendly, qualified plumbers. They do great work and protect the work areas and your home.

I've been a client of Russo Bros for several years, and I couldn't be more satisfied with their service. Over that time, they've replaced two of my old units when they broke down, and each experience has been smooth, professional, and stress-free. Their team is reliable, knowledgeable, and always takes the time to explain the work being done. The installations were handled efficiently, and everything has been running perfectly since. It's clear they take pride in the quality of their work and genuinely care about their customers. I highly recommend Russo Bros to anyone looking for dependable service and long-term peace of mind. Jose & Rossy read more

they are very good but extremely expensive. They came on time. I called in the morning and they came within an hour. read more

Professional, friendly, reliable service. will answer any questions. while there for a specific reason if any issue exists they will take care of right then if possible. I have used for many years. read more

Joe Cluxton did a great job, diagnosed our problem in a very efficient and knowledgeable way showing and explaining exactly what the issue was, then he proceeded to fix it and once finished the hot water in the shower worked! Note to Russo brothers Joe is fantastic and represents your company very well! GTK Livingston read more

We need our heating repaired. It was quick efficient and a decent price. Sakes people were excellent as well. No pressure

Had 2 needs for repair and Anthony came out and handled both the same day. Even ran to the local hardware store to get materials! Stayed until 7pm until all was done. Very professional, friendly, neat and honest. Felt safe. Not sure about price..plumbing work always seems very expensive. read more

Anthony was very professional, on time ( which is rare these days) , very detailed explanation of what was needed and personable. Thank you Russo Bros. read more

I contracted Russo brothers to fix a sewer pipe in my basement, over a year ago. the guys who came didn't test before leaving and the pipe was leaking they installed a toilet (as a deal so they said) , which after a year is already loose and unstable , my previous old fashioned toilet was there since the house built no problems I called to have fixed they want to charge me after only a 1 year of the install don't think so, will never call them again read more

Attention to all readers - Beware!!! Don't be fooled by the number of positive reviews this company has, like I was. Just because a business has a high number of Google reviews doesn't mean they're trustworthy. Russo Bros Reviews: * Google: Nearly 2,000 reviews * Yelp: About 100 reviews with an average of 3 stars - and many of them are 1-star ratings! The Google reviews for this company seem highly questionable. Just a heads up: companies (possibly like Russo Bros) can pay third-party services to flood their Google listings with fake 5-star reviews, which pushes down the visibility of genuine negative ones. On Yelp, this type of manipulation is much harder to pull off, if not impossible. Honestly, I feel completely ripped off by this company. I usually check Yelp before hiring anyone, and I really wish I had this time. Here's what happened: I woke up to find my heater running non-stop. I have a two-year-old child, so I wanted someone to come check it out ASAP while I was at work. I searched for local HVAC companies, and Russo Bros popped up as a sponsored ad. Seeing the volume of Google reviews, I gave them the benefit of the doubt. Big mistake. My home has a brand-new boiler system connected to an ancient thermostat. I suspected the thermostat was the issue, but I wanted a second opinion. I explained all this to the office when I booked, and again to the tech when he arrived. Within minutes, the tech agreed - it was almost certainly the thermostat. Then came the shocker: they quoted me $600 to replace it. A basic digital thermostat costs $30-$40 on Amazon. On top of that, they planned to replace it with a discontinued model that looked like it was from the 1990s. Nothing fancy is needed - I'm not looking for smart-home integration - but using outdated tech is absurd. I made a few calls and learned that this type of job should cost around $150-$300 for a standard digital model. Naturally, if you want a smart thermostat with advanced features, it'll cost more - but that wasn't the case here. Funny enough, when I spoke to another (actually reputable) HVAC company and told them the model Russo Bros tried to install, the tech literally said: "OMG, do they even still make those?!" That response said it all. When I questioned the $600 quote, the tech got defensive and told me to just pay the $200 assessment fee (after tax) if I didn't want the work done. He was at my place for about five minutes - the rest of the time was me asking him to justify that outrageous price. I felt completely taken advantage of, and I believe people need to be aware of this. After the tech left, I called the office and asked to speak to a manager. They said someone would call within 24 hours. As of now, I'm still waiting - though I won't be surprised if no one calls. UPDATE: The service manager did call me the next morning. We went over everything in detail. He tried to justify the charges, as expected, but eventually understood where I was coming from. He acknowledged that the thermostat model they tried to use was outdated and said they're working on phasing it out. He was respectful, professional, and ended up refunding the assessment fee. Honestly, Russo Bros is lucky to have him on their team. If the company's leadership doesn't make changes soon, their reputation will continue to suffer. The fact that half of their Yelp reviews are 1-star speaks volumes. Manager rating: 4.5 stars Good luck read more

Sent them an inquiry at 4am when our heat broke in the middle of the night. At 7:30 I got a call and the man on the phone was so nice and was able to send someone out by 9:30. The man that came out was excellent and even fixed an extra problem that he noticed while he was there. Then later that day, we noticed our furnace was leaking. Someone else came out the next day free of charge to diagnose the issue. He gave us an estimate to fix the issue and it was pretty expensive. We ended up fixing the issue for less and didn't use Russo Bros but overall the experience with them was excellent. read more

They were very thorough. Eddie came to the house and discussed every detail with us and what needs to be done and the different options. Financing was seamless. Group came a few days later and installed everything within a few hours and took the old system. Super easy process thanks! read more

EXPENSIVE!!!!! They charge a fee to give you a quote and then the quote is ridiculous. I had them quote unclogging a drain and replacing a cartridge in a faucet. We had the replacement cartridge. They quoted over $1,900. Would not give a breakdown of hours and there were no parts. I declined, paid their fee for a 5 minute consultation that could have been given over the phone, and the replaced the cartridge myself in 10 minutes. We hired another licensed plumber who did the drain work for $250. Sad part is I've used Russo before to install an HVAC. No friends and family at Russo Brothers; it's all about the $s. Lesson is know what your job should cost and look elsewhere. These guys are SCAMMERS. AVOID. read more

Barry Harm arrived at my home as scheduled. He was courteous and took the time to apply shoe cover which he had brought along with him. He explained the different services including prices that the Co. offered, since this was not explained to me in advance. He took his time to evaluate my HVAC system then informed me of the problems and recommended service. Fantastic job and I look forward to using this company again. read more

They should be investigated by the attorney general's office because of their pricing. I received a quote from them to replace some valves and faucets and snake two lines for $8,263! I called Roto Rooter who has a reputation for high prices and I received an estimate from them for the same work in the amount of $1,475! Other reviews mention that their work is good, however. Who cares! You can get good work done somewhere else for one fifth the price. read more

The prices here are absolutely insane. They overcharge, they misdiagnose, and they should honestly be put out of business for how they operate. I spent over $2,000 for a "repair" that didn't fix anything. The original issue is STILL not resolved. To make it worse, they had to come back out to reinspect their own failed work, and then had the nerve to charge me an additional travel fee. Imagine paying extra for a follow-up caused by their own bad repair! This company is a total rip-off. Dishonest, overpriced, and completely unprofessional. Stay far away. Biggest scammers out there. read more

Knowledge, integrity, competence, personable. They explain options clearly. They offer solutions that fix the problem ithat are economically feasible. read more

Charge for estimate and then give ridiculous quote. Our quote was for over $1900 to unclog a tub and replace a cartridge on a faucet. We had the replacement cartridge and I did it in 10 minutes. Another licensed plumber did the tub for $250. These guys are shameless and expensive. I'd know what you are having done and ask for itemized cost. And then get a second quote. Our work would have been over $500/hour if we had gone with Russo. read more

Good solid work. Cleaned up after, took all debris. Friendly. Not a lot more to add. Yelp wants more words more is not always better. read more

The team sent by Russo Bros to remove our old A/C and install the new system were top notch. Courteous, knowledgeable, willing to explain where needed, clean and thorough. It was a very hot day (especially in the attic) and these professionals were able to complete the job timely while being aware to take care of themselves given the conditions. Truly a great team. read more

Excellent Work!- Great Customer Service/Very nice job-they unclogged a laundry room sink-

I requested repair on my upstairs toilet. Chris was great! He knew what needed to be done. The part was not in stock but available at a different location. Chris made arrangements for the part to be brought to him. Once it arrived it did not take long to get the job done. He was friendly, efficient and left a clean bathroom which was appreciated. read more

Lucas was very knowledgeable about what needed to be done and fixed everything. highly recommended.

I needed a new central air system. Russo Bros estimate was so thoroughly spelled out that I knew exactly what the job would entail (and after the work was completed I could verify all work completed). No small fete replacing my system. Carlos & Ed were very professional (pointing out what I should expect from my new system). They were also patient with all my questions - and I had alot! I am extremely satisfied with Russo Bros and would gladly recommend them for any work that needs to be done. You can trust them - which guess a long way. Martha F read more

excellent job, well done. better than I expected I will call them again when I have another plumbing problem.

Called them because we have the Trane hvac system and their company popped up as having trained Trane techs. Called on a Sunday afternoon and they were able to send a tech out 1st Monday morning to run a diagnostic and fix my connection issue that I had unsuccessfully tried to troubleshoot myself. 1st time working with this company and Rose, who answered the phone was lovely, and the technician Ed was funny, efficient, and gave me some good homeowner tips. Everything is back up and running again. Thank you! read more

The tech showed up on time and found the problem right away. He had the part that was needed thankfully since this occurred during this extreme heatwave . Tech was professional & personsble. We are now customers of Russo Bros read more

Lucas was great! The woman who took the service call over the phone was very efficient and polite, Lucas was the person who did the actual work, he was professional and cordial, and I am very satisfied, I highly recommend Russo Bros. read more

i called Russo Brothers on a strong recommendation from my neighbor to fix a leaking bathroom faucet. From the first contact phone call to the completed project, the experienvelopes was just wonderful and beyond pleasant. The technician, Gerardo, came the next day, called ahead to verify that he was on his way at the promised time. Gerardo was so professiona, proficient, knowledgeabl, courteous, while he explained my options to repair or replace the 25 year old faucet and shut off valves. I made the decision based on his input to fix the shut off valves, and not replace the faucet until I find the new vanity that I have been wanting. in addition to completing the work fast and cleanly, he checked a couple of my plumbing issues and gave me his advice on the best what needed to be done - no pressure at all to upsell me. I will use Russo brothers for all my plumbing needs and very strongly recommend them. The company culture of courteous, reputable service is obvious through their technicians and quality of work done. read more

BEWARE. They charge $74 to show up and quoted us a crazy price of over $800 to fix a leaky bathtub faucet and they wanted us to go get and pay for the part and that was with a senior discount. Also to screw off the shower head and screw a new one on that we had was an additional $170 they wanted. Outrageous. read more

Way overpriced. I got better quote for better unit and installation. When I showed them lower quote by $3,700 , I was basically ignored completely. Use a more local service to get better pricing. Would not recommend this group As I stated, I called on the absurd pricing quote and was basically ignored completely. 70 years in business, but the last 12 years have gone downhill from a pricing perspective. I am not the only reviewer stating they are way overpriced. read more

Russo Bros, (Lucas) were great! We had a broken sewer line that extended into the sidewalk and were shocked the town took zero responsibility for the repair. Russo Bros. were fair and had the repair completed the repair in one day without issue. it's an expensive ordeal but having the right company makes it all bearable. Lucas was professional and sympathetic. He was knowledgeable, dependable and reliable. read more

their customer service is awful. I've called five times without a return call. I was completely taken advantage of. After the work was complete I reached out to a couple other plumbers. They all agree I was taking advantage of because this was a rental house. Still waiting for my return call. read more

DO NOT CALL! Had basement flood and needed someone to come out and repair. They charge almost 200 to take a look yet all he did was open the unit and said board and fan needed to be replaced. Took him less than 2 min. Gave a quote of almost 7k to replace 2 control board and two fans. I called a few other companies and no one quoted over $4200 and found one to repair for $2800. They did great job and discovered that there were a few other issues that the Russo brothers did not discover on there "diagnostic" visit. Also they were shocked that the Russo bros did not even bother to inspect the ac unit outside. What exactly did I pay almost $200 for? read more

Called at noon to check on an old sump pump. Spoke to a person, which was nice instead of leaving voicemail. Marlon arrived by 1:15, was very nice, and had the new pump in and tested by 3. I'll use them again for future plumbing issues. I can't really evaluate pricing, as I didn't get estimates elsewhere. read more

Mark and his team came to install a new central air conditioning unit for our ground floor zone, along with a new air handler in our basement. They performed all the work according to the estimate and everything was installed perfectly. I worked with Joe Alonzo to get quotes and information about the work and he was very forthcoming - even giving us options for more budget friendly units (because the price of replacing an entire system is a pretty penny). Along with the 10 year parts warranty, Russo Bros will service the new unit annually for free the first two years. I also have their whole home service plan, which saves me on parts for anything plumbing or HVAC-related. There's peace of mind knowing that Russo Bros does the work the right way. I had them fix water lines for the new dishwasher and fridge installs and they serviced our boiler to make sure our heating worked properly in the winter. They test everything and emailed me photos of all the work performed so I know what to look for in case something goes wrong in the future. I'll continue giving them my business since they are familiar with my home. Thank you! read more

Vincent did an excellent job tracking down a clogged valve that was the source of several issues. He was efficient and solved the problem.

The technician showed up on time and finished the job promptly, answered all my questions, and gave me insightful tips on how to keep my units clean. read more