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Garrett Heating & Cooling

3.0 (10 reviews)
Closed 7:00 am - 7:00 pm

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HVAC system maintenance

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4 months ago

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19 days ago

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10 months ago

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2 years ago

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Makinzie H.

Sir is you’re name Richard

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1 year ago

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Makinzie H.

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2 years ago

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9 years ago

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Morrison Plumbing, Heating, Air, & Electrical Services

Morrison Plumbing, Heating, Air, & Electrical Services

2.8
(61 reviews)

The individual technicians/engineers who come have been superb, shout out to Isaiah Smith and Mark…read moreAguilar whose service was professional, friendly and courteous. I give them both 5 stars. But the company itself, I give 2 or 3 stars. My experience over the last year has been this: They book you 4 or 5 months out because they have too many customers and cannot handle the volume of clients they have and even then, they call the day before to try to reschedule your appointment.

We started using Morrison Heating/Cooling, when they took over Meridith HVAC in Collinsville, at…read moreleast 10+years ago. Things started out really well; they installed a new furnace and then later a new AC unit. We were really impressed and happy with the company and their work, and their customer service was A+. We had the maintenance contract with them for years. Over the years, they did a lot of work for us. Besides the HVAC, they installed a hot water tank, new septic tank, plumbing (replacing pipes) and much more, we never had any complaint with the work or technicians. We would get the yearly maintenance checks for the AC, Heat and plumbing. Long story short, something happened, apparently Academy Air took over/merged with Morrison, I am not sure, because we were never notified. For the past year we had difficulty scheduling maintenance checks with them. I would call in April to get AC check, and they would say nothing available until August, (so what's the point) same with HVAC winter check. We had the Plumbing check last summer, and Academy Air came out, and told us we needed $20,000 in replacement work on faucets, etc. we declined. Our maintenance contract expired in April and we have not heard from them, crickets. We now use another company and are very happy. I just wanted to put it out there, that we do not recommend Morrison Heating and Cooling (Caseyville). Stay away or use caution!!

Garrett Heating & Cooling - hvac - Updated July 2026

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