Service was poor. Left without repair. Cared about payment than repair. Could not recommend…read more Sharon W.

King did a fantastic job with our new HVAC system. We are all electric with a heat pump and I was…read moreconcerned about how all that would go. We had a very old system and desperately needed the upgrade. Every single part of our experience was seamless, professional, and excellent! We called on a Friday and we had a crew working the next week, completing the process in just two days. From the start of working with King, it was easy! John D. came to our home, explaining what we had, what was needed and what options we had to get the most from our hvac system. He was polite, professional and very informative. He wasn't just selling stuff to sell it, he really gave us confidence from the start, knowing his information and being able to explain the options and different brands and systems to us. We were even able to get a new filter system that only needs changed once a year to save on replacement costs. We also now have a working humidifier system too! Then meeting the install pros, like Mike W. He continued to add to my confidence in King Heating and Cooling. He came in very friendly introducing himself and his crew (he did this any time a new tech would come out), explaining what would happen, answering questions I had going into the install day, and was very respectful of my property (asking where they could park, laying down protective sheets to cover flooring & stairs and they all wore booties over their boots to make sure and show the upmost respect and politeness). I appreciated that and actually didn't even expect that! I also was grateful of how John D came to make sure all was going well on the job. What company do you know of that provides this type of quality assurance, none that I know! King is different, they're not only experienced, but they go above and beyond for their customers! Mike W made sure to help set up our new thermostat and walked me through the app process and answered all questions. The whole experience was exceptional! It's a huge purchase and you want to have confidence that every part of the process is smooth. King knows just how to do that. They have a very kind office staff that welcomes you in and creates a pleasant phone experience too. They also provide updates any time your technician is coming out, sending you a text with their picture and a bio about them. I loved that. Taking extra safety precautions like this is important in our world today. I'm so happy we went with King Heating and Cooling! We'd recommend them to everyone! From start to finish, you will be taken care of with professionalism, expertise and excellence!

Deciding to have a new HVAC system installed was a big decision and something I hadn't had to do in…read morethe past, so I had some anticipation and questions about how it would all go. It was time to replace a 30 year old system. The moment I opened the front door and met Tyler Koonce, I relaxed and realized I was in very good hands. I can't say enough good things about Tyler. He's mature, professional, knowledgeable, an incredibly hard worker, and just a nice person. Tyler explained everything that would occur that day and encouraged me to check in on the progress at any time and ask questions, which I did. His colleague Chris joined him and the two of them spent the next five hours installing the new Lennox system. The two of them did a great job and were a great team. When they were finished, they reviewed what they had done, answered my questions, and showed me how to use the new thermostat. They made the entire process easy and interesting and even fun with their good humor. The new Lennox system is working beautifully and is making all the difference. Thank you, Tyler and Chris! You and Level 9 are the best!

A total rip. BAD merger with a previously good company, the former Affton HVAC. TERRIBLE SERVICE…read more I was a customer and my AC froze. I started conversation on Wednesday to get them to help - sweated all the way through the weekend - and on Monday, because my AC is on the roof they said "we can't service you."

4 Stars**** Heritage Heating and Cooling came out to check a…read moreproblem, but my service slipped through the cracks. Once the owner realized what happened, he immediately stepped in, got it resolved, and made things right. Mistakes happen, but they handled it well -- I'd use them again.

We love Heritage Heating and Cooling and have been their loyal customer for over 5 years. They…read moreprovide quality services to keep our heating and cooling systems in good repair and functioning properly. Their service technicians are well trained and professional in their service delivery. Last night our air conditioner stopped working, I called and left a message requesting assistance and the very next morning (a Saturday) they returned our call and scheduled Tyler H. To come to fix our air conditioner the very same day. Tyler H. Arrived early and quickly repaired the issue. He was so knowledgeable, kind and professional and answered all our questions. So fortunate to have Heritage Heating and Cooling and their quick response to help us in this scorching heat, and on a weekend!! Thank you so much for always being there for us!!

My home warranty sent Malherek to fix a problem with my furnace. My warranty company connected me…read morewith Darryl. He said that it would probably be tomorrow before he could get to me, but if he got finished early, he would come today. He finished early and called to say he was on the way. He went right to work, found the problem, cleaned the burners, and got the problem fixed in less than 2 hours. Darryl was very polite and efficient. He knew what had to be done and he did it. I was very happy with the work that was done. He said to call him if I had any more problems. I will! I recommend Malherek to anyone with furnace problems.

Avoid!! Does not stand behind his work. Installed brand new Goodman HVAC unit.. The very first…read moresummer. I had a coil leak. Charged 300.00 freon and then asked did I want to spend 300.00 more dollar to do the dye test to find the leak. Never once offer to help me with a manufacturer wattage. Since It had been less than 90 days then that leak belonged to him or the manufacturer. I surely didn't cause it but Im surely being charged for it. Im elderly and on a fixed income and haven't had central air in my home all summer. He take no pride in his work. It's all about the dollars to him. He knows that I should not be paying for a coil leak. No other company with take the job using the manufacturer warranty. He could have did the leak test last summer and submitted documents to Goodman Customer Service Warranty Dept and got the problem solved but he wasn't any help even though he got paid to install the unit.

We had a bad leak in our central air, water all over, and began the long and torturous process of…read morecalling our home warranty company. That's how we found out about Craig-Air, as they were the recommended local provider by them. We haven't always had the best customer service from our warranty management, but most of their contracted providers, once engaged, have been good. Craig was way better than good. We got a call from them first thing in the morning after the home warranty verification, saying they could be right out. We asked "how soon was that"...the technician, Mark, said "ten minutes". He was there in EIGHT. He quickly diagnosed the problem, replaced a part, and then explained to us what had happened and how it caused the water leakage, in layman's terms we understood just fine, and was in and out. I really appreciate the speedy service, the quality and efficiency of the work, the courtesy, but most especially, I appreciate the value added of Mark explaining to me the process and remedy without talking down to me as a non-mechanic homeowner. He didn't have to do that, even though it was only a few more minutes of his time. A company with professionals like Mark is a company I want to recommend. I'm including a picture of their business card he left!

I have to give this company 15 stars, since from my standpoint this company put forth the extra…read moreeffort for a customer. I have a Sears Warranty Program Contract, and after having two no-contacts from D AND S HEATING AND COOLING (No word from in almost 72 hours) and Malherek's Heating and Cooling who just failed to answer their phone, even after telling the Sear Service Rep they would get to me and resolve my heating issue. How do they stay in business when treating customers like this in beyond me. In any event Craig as was contacted by a Sear Warranty Rep and immediately stepped up in response. Jenny from Craig made it clear that I should contact her ASAP so as to find out what was going on. I did so at the suggestion of the Sear Warranty Rep, and the rest was a major surprise. Jenny told me that might be able to get a serviceman out in a few hours, but that it could be the next morning. Fine by me since I have been waiting 3 days to hear from anyone at D AND S Heating and Cooling to no avail (two phone calls and two voice mails later). They were actually able to get a serviceman out that day. He was very very professional, and did a quick job at assessing the problem with my furnace. Within and hour I was back to having heat once more. I want to say thanks to Craig-Air for being about the business of Heating and Cooling. They made me have some confidence in the fact that there are a reputable HVAC service in the area that cares enough to quickly contact a possible client. Side joke of sorts: After the rep from Craig-Air had restored my heating and been gone about 15 mins. I get a call from D AND S asking if I need someone to come out. I basically told him already taken care of (No thanks to his company). Their excuse for no call backs: My number showed up as SPAM. Not sure how but I ask them did they ever bother to listen to the voicemails I left...Basically a BIG NO as he didn't even bother to check!....AGAIN, WHY IS THIS PLACE in Business?...DAys LATE and dollars short at that point. I'll never use D&S HVAC to work on anything. Anyway if you guys need HVAC work and lots of other stuff done..See Craig-Air in Troy, Illinois @ 618-624-8722 and let them give you a quote as well.

I have called APS for service at multiple properties I have had. The response time always good, and…read morethe work thorough and friendly. It seems that when people are satisfied they don't bother to review things online. Only the chronic complainers do that. When I have an HVAC problem in that area, I will call these guys. Not the cheapest, not the most expensive.

I found this company to be very professional they came out and repaired my furnace on one occasion…read morewith excellent results. The gentleman who did the work Brad was polite and quite professional, They are currently working on my AC .Brad came over on his day off took out the old unit and installed a refurbished unit which looked like new, Having some issues with unit installed not working properly been without air over memorial weekend but they couldn't come back till Tuesday it sucks to be without air but I'm confident I will have it back today !

We have used Classic Aire for almost nine years and have had service calls and twice-yearly checks…read moreover the years. A new HVAC system was installed in our home in late March this year and everything was done professionally and neatly with no messes left for us to clean up. The system worked great until the incredibly damp and cool spring when the AC was having real trouble dealing with the humidity in the house. But Faszold--and its mother ship, Classic Aire Care--kept sending out a couple of stellar technicians to check and adjust the system until they got it right. And this was warranty work--we did not pay for anything as they tweaked settings and made the system work in our home. Anthony and Steve are true problem solvers as they continued to address individual parts like the thermostat and fans and they finally got it all worked out so that the system is able to keep our house below 50% humidity. It was a frustrating time but the company has been responsive and supportive. Mike Faszold was also amazing and continually answered my calls and texts during both pre-sale and after install time. This company stands behind its installs and comes through on its promise of good customer service. Check around but believe what they tell you.

Called this morning and they were able to fit me in today for a service call. Their technician…read morediagnosed the problem as being a bad circuit breaker and not a furnace issue at all. I appreciated the honesty! He had to leave to get a new circuit breaker and came right back to replace it. I'm happy with the service - prompt and courteous - but I am not thrilled with the high cost. The service call was $89 and a new circuit breaker should cost only $20-$30. I was charged $331.50 total, which I've been told by neighbors is very, very high for such a simple fix...Oh well. At least my furnace turns on now.

Be cautious when working with this company. The owner proved to be very difficult to work with and…read morewas a poor communicator (would not answer phone calls, would only text). The technician was good to work with, the owner was not the caliber of professional I would recommend or work with ever again. He apparently became frustrated with the project and decided to leave us without working heat. Thankfully we found another vendor that solved our issue, was kind, and great to work with. Lesson learned. Consider finding another HVAC company if you are looking.

Great company really listened to my concerns. They were fast to come out, quality service, and had…read moreAC running ASAP. The techs and owner were all fantastic to deal with. Very reasonable pricing especially compared to other companies. Other companies wanted twice the amount of money for the same work. 10/10 would recommend!!