The individual technicians/engineers who come have been superb, shout out to Isaiah Smith and Mark Aguilar whose service was professional, friendly and courteous. I give them both 5 stars. But the company itself, I give 2 or 3 stars. My experience over the last year has been this: They book you 4 or 5 months out because they have too many customers and cannot handle the volume of clients they have and even then, they call the day before to try to reschedule your appointment. read more

Absolutely awful. Charged an exorbitant price for that did not require replacing any parts and took the technician little time to complete. After fumbling around with some sort of explanation as to why the charge was so high, the company attempted to sell a yearly membership that shaves off a minuscule of the total cost of their work. If possible, go with any other company except for this one. read more

After several days (almost 2 weeks) a part for the furnace was finally obtained today. Appt for installation is scheduled for Friday. I feel the part installation should have been done today before other clients that haven't had to wait. Thank goodness we had a few days of good weather. read more

Wish I knew then what I know now! Water heater went out, 80-gallon. Tech arrived unprepared to replace because apparently I am unable to figure out that not having hot water come out of the faucet, and water leaking out from under the water heater, is because the water heater died. So, the tech verified that the wet stuff around the base was actually water, asked if I had any hot water coming out, took a picture, stated it was no longer under warranty, wrote up a replacement order which, my bad here, I didn't review but I did approve. Well, it was for a 50-gallon water heater, not an 80-gallon water heater. HMMMM...my word against his as to what we asked for. Two techs came out the next day, told my wife she did not need to come down to the basement area, went downstairs for a couple of hours using the back stairway up into the garage to come and go. Came to her at the the end, said they were done, tested it, and had her sign the papers. No, she didn't check the work so was unable to ask why the smaller water heater. I come home from work and go down to check things out and to my surprise I see the smaller water heater. They say, call us if you are not satisfied and we will make it right. Well, their idea of making it right was to charge us another nearly $2,000 to put in the larger water heater. Simply said, well, you signed for it and your wife signed for the actual work. Talked to Jaime, service manager, who offered up that they are definitely more expensive than others and is she right or what? Over $3,000 for a 50-gallon, with my service plan discount and a military discount, and well over $5,000 for an 80-gallon. Called around and was quoted just over $3,000 for an 80-gallon, and that is what I wish I knew then that I know now. Service was not better than anyone else but their cost is ridiculous! Highly recommend going with anyone else other than Morrison! read more

This company has been harassing me since I had pay Router Rooter to correct a job they did thst did not pass what the city of Belleville wanted. They send me notices every month several times a month to make an appointment. I have written them talked on the phone over ten times emailed them over and over again to stop contacting me. I have seven specialists work with me to keep me alive I don't need this harassing emails.​ read more

We started using Morrison Heating/Cooling, when they took over Meridith HVAC in Collinsville, at least 10+years ago. Things started out really well; they installed a new furnace and then later a new AC unit. We were really impressed and happy with the company and their work, and their customer service was A+. We had the maintenance contract with them for years. Over the years, they did a lot of work for us. Besides the HVAC, they installed a hot water tank, new septic tank, plumbing (replacing pipes) and much more, we never had any complaint with the work or technicians. We would get the yearly maintenance checks for the AC, Heat and plumbing. Long story short, something happened, apparently Academy Air took over/merged with Morrison, I am not sure, because we were never notified. For the past year we had difficulty scheduling maintenance checks with them. I would call in April to get AC check, and they would say nothing available until August, (so what's the point) same with HVAC winter check. We had the Plumbing check last summer, and Academy Air came out, and told us we needed $20,000 in replacement work on faucets, etc. we declined. Our maintenance contract expired in April and we have not heard from them, crickets. We now use another company and are very happy. I just wanted to put it out there, that we do not recommend Morrison Heating and Cooling (Caseyville). Stay away or use caution!! read more

Horrible plumbers. Charged me a lot of money for an over complicated solution that doesnt even work when i asked for a simple air tap installed under my sink. read more

Stay away! I would NOT recommend this company! Not reliable by any means and absolutely no communication. Started off by scheduling an appointment, they'd be at my house anywhere between 12-4. 4:00 came around-- no hear, no say from the company. The technician finally showed up at 4:15, I greeted him, his response was he was "extremely tired" and "ready to go home". Horrible first impression! He comes in , was totally rude and tells me to show him what's going on. His posture was horrible, and attitude was bland and very uncomfortable. Long story short, he didn't fix the problems I asked him to fix and he was rushing! He scheduled me an appointment for Wednesday, 05/06/2026, 8am-noon because he didn't have time or feel like doing what I needed done that day. I paid for the service ahead of time because he wanted payment that moment. Wednesday the day of the service, I heard absolutely nothing from the company. I called them to make sure someone was coming, they said they'd call me back. Nothing for two hours. Called them again, 2:00pm, they said they'd be out soon. They were on a another job. ---- But, I wouldn't have known that if I didn't call! I called back at 4pm and they said they'd be out later. I was so fed up I told them to cancel and refund my money!!! Horrible experience!!!! I felt like an unvalued customer!! What a shame!!! read more

Hello my name is Karen ohara. I usually have good reviews about them not today I don't like to complain but here goes I called them yesterday to come out and fix our air conditioner no such luck they let us know that they will be over by 800 am. 600 pm I had to call them they called me back ok so I had a man come out his name is Zach very nice he said where is the thermostat I said it's a window room air conditioner he said we don't work on that I said y idk we just Don't do our entire day was ruined he said to my husband drill holes in it then it will be ok I will call some one else from now on don't waste the time read more

Morrison Plumbing, Heating, Air, & Electrical Services - Plumbing Near Me - Caseyville, Illinois

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I am stunned at how unprofessional this business is run. Our technician called 15min before our scheduled appointment window was about to expire, 4pm, indicating she had arrived at our residence. She had actually arrived at a residence 45 minutes away. Apparently, she neglected to plug the zip code into the GPS. She then asked to reschedule, which we declined. After offering to come late, I agreed and made additional accommodations. Only to then receive a call from the office 20 minutes later stating that the technician would no longer be coming because "something about her phone call to me made her uncomfortable" and she was now unwilling to complete the service. Wait, what? Excuse me? I never even so much as said we were inconvenienced, though we were, I was perfectly polite. My husband and I both took off work to be here for such a large and important investment--an entire new HVAC. Our time and money wasn't valuable to them in the slightest. No apology given either. Customer service is not their concern. Take your business elsewhere. read more

I wanted a water softener installed. The cost was about $4,000. They asked for $2,000 upfront. I thought that was unusual but paid it. A couple days later after some research, I canceled that project. I had them install two shower heads (I had bought them at Home Depot) which was done in 25 minutes. Next day, I checked my credit card online and that $2,000 charge was still there. I expected to see the cost of the shower head installs to be deducted from the $2,000 and a balance of around $1,700 credit. Nope, I was charged a whopping $578! For just installation. read more

Scheduled an urgent appoint because AC went out on 96 degree day told me they couldn't get to me for 3 days but would put me on a list to get in earlier 3 days later they call to cancel the appointment saying they can get me in a week and half later. Don't schedule appointments for standards you can't meet and don't advertise an urgency list if it doesn't make a difference. read more

All Morrison does is try to sell you something you dont need or want. dont use them if you need HVAC fixed they will do their best to seel you new. I got a second opinion and found that a 120.00 repiar fixed the problem. read more

They told me I was on the emergency call list for appointment and once someone was freed up they would be sent out. That really just means whenever. My impression was that day. When I called a second time and asked if they were coming it was like a shock. No customers care. read more

Very rude, disrespectful and condescending salesman-Zach. Owners do not return calls. Steer clear of this business!!!

We have been a customer a little over a year. We had the Tech, Randy at our home for our semi-annual check up. Randy informed us of a monthly special they were having on air scrubbers. The regular price is 1359.00, but the sale price was 1000.00 When we received our invoice we were charged the regular price. We called the office and were told that only Randy could resolve the issue. We left several messages for him with the office and via his cell phone. Randy ghosted us and we had no recourse because we didn't get the quote in writing. Don't make the same mistake, get all quotes in writing prior to having it done. Even if you have done business with them in the past. read more

We bought a mini split system from them 1 yr ago and have had to have them come out to fix their install issues no less than 6 times in a year. We have now been without 3 of our 5 mini splits for almost 4 weeks and still waiting for parts that THEY missed to have ordered. This has caused us to have pipes freeze and burst. I would love to recommend this company, but nothing has made me feel like it's worth the fight. read more

The 3 guys that installed our new American Standard HVAC system were the epitome of professionalism. Their workmanship was excellent. They were all very polite and their attention to cleanliness was greatly appreciated. They left our basement cleaner than when they arrived. When they were finished with the installation, they explained how every part of our new system worked. They even adjusted it to meet our needs. Having a completely new HVAC system installed can be very invasive, but they made the process painles read more

Keep in mind they don't want to repair anything because they only want to sell you new equipment. They will slap stickers on everything and tell you it needs to be replaced. They told me my furnace is old and all the ducting needs replacement. Called a smaller company and they replaced a fuse and has worked for 2 years now. Look at the nice fancy trucks and expensive building. They are looking to only make the most revenue. read more

If you live in Illinois, you need to call Morrison for your plumbing and HVAC needs. They offer friendly and professional service. Morrison is also affordable! That was a big selling point for me. I had a clogged kitchen sink and had tried to fix it myself. Well, that did not work out so I called Morrison. I am so glad that I did. They were prompt and efficient! The technician did a great job and fixed my problem. He also gave me sound advice to prevent the issue from happening again. I will always call Morrison Plumbing from now on when I have plumbing and HVAC issues. read more

After another plumbing service came out and could not clear the stoppage I was skeptical. The tech that cane out was positive,friendly, professional and never doubted that he would not be able to clear the stoppage. We were beyond pleased. Highly recommend!!! 4/12/18. We had another plumbing issue today. I called at 7:45 a.m at 8:45 a tech was at my house and fixed the problem. They are through, Professional and most of all reasonably priced. I received a text with not only the techs phone number but also his picture so I knew exactly who I was dealing with. I can't speak highly enough of Stephen, the young man who took care of our issue! read more

The receptionist who scheduled the appointment was timely and professional. She told me that the diagnostic fee was $69 and the technicians travel in fully equipped vans with most parts and have the ability to repair the same day. Perfect. My air conditioner was making a high pitched squeal when it kicked on. Similar to the sound of a belt on a car when it goes bad. It is an older machine but I've never had to call for service prior and it was blowing cold air, just making an awful noise while doing so. James came to look at the machine and he was kind and professional as well. I have no qualms with their customer service. My problem is with the hidden sales tactics. I work in finance, I know how sales tactics work and I know how financing works. James noticed my dirty air ducts, the house is 100 years old and I'm sure the ducts probably have 40 years worth of dust in them. I also have pets, children and 100 years of dirt in my historic home. It's on the list, the never ending list of an older home. He had a suggestion for a $876 electric air filter, complete with a video to watch. This would keep me from replacing air filters for 3 years. I was too nervous to ask what happens after the 3 year guarantee. How much would the replacement be? Another $900? Pass. They offer a great financing option that doesn't run my credit. Woah! Impressive. After a bit he finally told me it would hit my credit after approval. There we go, that makes more sense than a credit less financing. With probably the interest charge to match. He tinkered around some more and didn't really diagnose anything. But that certainly didn't stop him from suggesting the 3 solutions: immediate, more efficient, and you guessed it, replacement. The immediate solution was $2,700, the middle one was over $5,000. I figured I didn't want to know what the replacement cost was with this company. I still don't know what was causing the noise. It stopped after he did a "tune up". I suspect it just needed cleaning. However, I will be shopping around for a more trustworthy company. Look, I get commission. It's tough to make sales goals, but sometimes you win some and sometimes you lose some. These quotes were purely for parts to make my machine more efficient, not an actual repair for my initial problem. Also, he was about to schedule a second appointment to have someone come out and fix the machine, because after all, he just does diagnostics. Which is not what I was told. But after dodging sales pitches for about an hour I was drained. I pretty much said the machine gets fixed today or I have to look elsewhere. Coincidentally, his evening became free and he was able to actually do something. Even though I'm still confused on what he did. I was fairly certain he was about to bring in the final sales guy and I would have ended up with a brand new HVAC unit and ducts. I gave a star for initial customer service and a star because at the end of the day, the machine is quietly running and blowing cold air. I already found a different company to work with in the future. read more

Don't buy the maintenance plan! In the past it has been great, but they no longer have the ability to give you what you have paid for. Their maintenance staff is great, but they no longer have enough to fit you into their schedule. I've been put off on an A/C tune up for over 2months now, and they just keep bumping the appointment farther and farther away. read more

We would like to thank Damon, Zach & Austin for a job well done. Our plumbing needed to be replaced so while having this work done we also added a Saniflo toilet system along with a vanity and sink. It was a long day for these 3 young men, but they completed the job in one day. We are extremely pleased with the work completed and will use them in the future for additional needs. Highly recommend!!! read more

They're the most honest & knowledgeable company we've worked with when it comes to any heating & plumbing issues we've had. Our house is almost 100 years old, so it's always surprising us w/something... Luckily we found Morrison, because they've been real heroes when we've had gas leaks, pipe leaks, water heater failures, the list goes on & on. They're so much better than everyone else, we actually got their membership. At 1st, I wasn't sure it would be worth it; but so far, it's been pretty useful! Very quick response time, too! read more

Morrison is hit or miss with their services. The most recent experiences , I've decided to give them no more chances. A new furnace and A/C unit installed a year ago left my home with no A/C last summer, due to improper installation. This weekend the furnace doesn't work. The technician who assessed the situation was disconcerting. Apparently, technicians do not carry emergency parts to make repairs. I was told the warehouse opens on Monday. Well thank you John, it's nice to know the hours of operation for your warehouse, still not knowing when my NEW furnace will be running again and having a baby in the house. I can now see the reliability, concern for clients and accountability for non functioning products is definitely not a Morrison Heating and Cooling priority! Jim Morrison should be ashamed of himself. Incompetent crooks.. read more

Rude and sexist. They charged me almost $700 dollars, telling me if I chose that option it would fix not only problem A but problem B as well. A month and a half later, they had to come back because the same problem occurred. After the inspection, they wanted to charge me $150 just to add coolant into the AC unit. Even after they had initially said if I paid the $700 the first time it would fix all of the problems. I called and complained and when I said it felt like this was happening because I was a female, Rich ( the man I talked to) laughed and said "no i don't feel that way". I do NOT RECOMMEND read more

Positive - Company very responsive, technicians friendly and performed repair quickly. Seem fairly priced. Negative - Refused to speak with my home owners warranty company and answer a series of questions so that I could be reimbursed directly for the cost of repair. Morrison said "it wasn't their policy to work with home owner warranty companies." I understand that. I wasn't asking Morrison to do the work then have the warranty company pay them. I knew I had to pay myself and then I get reimbursed. All I needed for Morrison to do was talk with the home warranty company and describe their repair. Needless to say....won't be calling Morrison again. Luckily I'm out only 353 dollars that I won't be reimbursed. Could have been worse. read more

The assistant was very helpful and was able to fit me into the schedule. My air conditioner wasn't cooling and it was so hot. I was very happy with their service. read more

I had a dripping bathtub faucet. I called Morrison Plumbing to replace the cartridges within the faucet. Their Tech (Antjuan) showed up and told me that Moen doesn't have cartridges in there bathtub faucets and that the whole faucet and valves that are behind a faux marble tub front would need to be replaced. To remove the faux tub front would require a carpenter and that all parts "should be replaced with Delta because you can work of them from the faucet handles." This quote was $850! Doing my due diligence, I called Moen direct to ask why most of their stuff had cartridges, but the bathtub faucet did not. They said ALL of their faucets since 1956 have cartridges and mailed me two, free of charge. I fixed it myself! How many people are either elderly or just don't have the ability to do this? Does this company TAKE ADVANTAGE of and bilk them out of money for unnecessary repairs? I called (Jen) in the office 4 days ago to talk to the owner or a manager, in which she said they would return my call in a day or two. Today, I called (Mel) in the office, because I still haven't heard from anyone, which she said she would escalate the issue and have a manager call me back in an hour or so. If the tech didn't have the training or just didn't know, that is one thing, but the fact that they refuse to call you back and have a discussion about what their $49 fee really buys you, the training of their techs and their business practices tells me that this is NOT a plumbing company that you want in your home! read more

They did a great job at a fair price when we replaced our A/C unit. Highly recommend and will be using them again for some other jobs in the near future as we get out house ready for sale. read more

Thank you Morrison Plumbing for coming to the rescue to my mom's house on a Saturday. Her clothes washer backed up due to a clog in her outdoor Sewer line caused by tree roots. I called A few Plumbers and the only one who returned my call was Morrison. Very nice and professional they sent out someone in less than 2 hours. Our plumber was Cory and he was great. Very nice and got the sewer line unclogged in about 30 minutes. No emergency call charge. Very reasonable. Would definitely recommend. Thank you Cory and Morrison Plumbing!!! read more

I don't give five stars often, but Morrison Plumbing is what customer service is about. I am new to Belleville area, 2-3 days in my new home and I have water that I figured out is condensation leaking from the A/C that is in my crawl space attic. I have a home warranty (won't mention who), and they referred me to 4 different companies none of which would come out on Memorial Day to make the repair. As the wet area grew down the hall and into master bedrooms I decided to do what I always do, go to Yelp. I left a message, and actually received a return call in less than an hour. Two hours later Mark cracked pipe fixed leak fixed. Fair price for immediate service on a holiday. This is my plumber now. Suggest you give them a try. When your overwhelmed you will be in good hands. read more

The service professionals that came to my house were top notch awesome folks. But in the end they couldn't fix the issue and I was refunded the charges minus a diagnostic fee. My issue with this is that I was told the diagnostic fee was only added if we decided not to have the work done which makes perfect sense but we chose to have the work done. Its not my fault they couldn't fix the issue so why am I being charged the diagnostic fee. At any rate this company does have great people working for them, the prices are pretty good and they respond quickly, its just my experience wasn't the best. read more

This company installed our boiler a year ago. They scraped up the floors and put a hole in the wall, though they did come out and fix those issues once we pointed them out. The first time the city came out to inspect their work it didn't pass, so they came back out and it did pass the second time. However, the first winter we used it, it wasn't putting out heat and began shaking the house and making loud noises. Morrison came out two days in a row to try and diagnose it. On the second day they gave us an estimate for additional work. We had a second boiler company come out, and they found that the boiler system was: 1.)not screwed in properly 2.) leaking 3.) not venting properly This second company took care of all of these issues for half of the price that Morrison quoted us. We won't be using Morrison again due to their apparent incompetence with boilers and the fact that they don't even seem to honor their warranty. read more

Things have to be pretty bad for me to complain. But Morrison has been unable to fix my system after five visits. And that's the least of the problem... We've been gaslighted and mansplained by three different technicians. Explanations for the problem changed from visit to visit. They replaced a part the other technician had already replaced, and blamed him for the problem. Since the new part didn't fix the problem, I suspect we paid for something we didn't need. Their techs even called the manufacturer's tech support multiple times for help. They don't seem to understand the systems that they install and claim to maintain. I could've lived with all that, had they been moving toward a solution. But the guy today...wow. When I attempted *one time* to interrupt his conflicting and ever-changing hogwash, he got visibly and audibly upset. Right in my own home. He seemed irate that someone would question him, raising his voice as he talked. When I let him finish (I had no choice), I asked if he was done. I didn't realize those were his trigger words. There was silence. The guy made prolonged eye contact with me. That was unusual during our brief interaction. He seemed to prefer to stare down (and mansplain) to my wife. But his eye contact was nothing but malevolent. Like staring at an animal that's deciding whether or not to attack. In retrospect, in that moment, I should've been scared for myself and my wife. It was chilling. The dude was huge and at least six and half feet tall. He finally shouted, "yeah, I'm done," wedged his way to the door, and slammed it. That was it. Less than a five minute visit, during which the Morrison tech made up his own physics, offered no solution, yelled, menaced, and slammed the door on the way out. To sum up: If you wanna feel violated in your own home, Morrison's is your go-to choice. It's no exaggeration to say I've never had anything like this happen. Frankly, I'm concerned the guy is going to come back and destroy my house or hurt my family. I wish I had video taped it. It's that unbelievable. Something is very, very wrong here. Incompetence is one thing. Violating your sense of security is quite another. I contacted the company. This was red-flag behavior. They need to do something before their tech hurts someone. But who knows. Maybe they are afraid of him. Keep in mind: inviting a service tech in your home requires a significant level of trust. It's not like a normal business transaction in public. It's in the sanctity of your home. There's nobody watching should they snap. Be careful who you deal with. We will never trust Morrison's again. read more

I am giving them a 2 out of 5 stars because Courtney and the tech Ryan they sent were amazingly nice. However to replace 2 cut offs on a bathroom sink, they wanted $357.00. Thats outrageous. They wanted $397.00 for the cut offs and the faucet replacement and I have my own faucets. Are you kidding me????? This is the 2nd encounter with them. The first time, they wanted $8000.00 to get a gatorade bottle out of my drain, when another company came in and get it out for $149. Unless you want to take out a loan, go somewhere else. read more

Recently purchased a mobile home in Swansea. After 1 year we had the sewer line clogged up on us. Having seen the Morrison trucks in the area we figured if others trusted them, we would give them a try. First service call in June was $249.00. repairman ran the camera through the line but had some problem figuring things out. Repairman suggested a high pressure hose would clear out the obstruction. This service was in excess of $12000.00 and also was not fixing the problem. This last repairman called the maintenance people to ask a few questions and hurriedly packed up his truck. Before he had even left, the mobile park maintenance men were here, ran their rooter through the under ground line and the problem was fixed ! Seems the underground line is their responsibility which is where the problem was. I'm not a plumber just a retired optician,just seems to me that was something that could have been fixed easily by a plumber who knew what he was doing. So I'm out a lot of money to a company that did absolutely nothing. Would I recommend them, HELL NO ! You fooled me once read more

The technician finished our annual furnace tune up and spends 20 minutes running through how everything is working then drops the bomb that he shut off the heat because of cracks in the heat exchanger. That is probably something he should have led with or better yet had the courtesy of calling me down to look at what he was seeing before closing up the furnace and shutting off the heat. At this point I'm starting to feel like he is running a scam and dealing with a used car salesman. He then tells me that CO detectors actually aren't helpful so now he is lying to put pressure on me. The final issue is when he recommended leaving space heaters on overnight to stay warm. So don't trust CO monitors but do run space heaters which are a leading cause of house fires. I now trust nothing that came from his mouth. read more

Purchased central air condition unit and water softener and had to get both replaced due to both eventually stop working within 12-18 months. At time of purchase bought maintenance package and they were supposed to clean air conditioner unit twice a year. After the third call in 2 months of having it stop working I purchased a unit from different company and that person said it didn't look like it had ever been cleaned. There was packed mud/ dirt in the vent areas and they had supposedly cleaned it as part of maintenance agreement a few months before. There service people seem nice and respectable but would rather have them sell quality products and perform honest quality work. read more