I brought my watch in for repair, because the battery that had been installed at a different local…read morejewelry shop didn't work. I was willing to pay whatever was needed, because the watch had sentimental value. The owner checked out the watch and said that the only problem was that the battery had been installed backwards (or maybe upside down, I forget). She installed it properly and wouldn't take a penny for her diagnosis or work. I really appreciated her generosity and have had nothing but good experiences there.

I purchased 3 permanent bracelets for myself and my daughters for a total of $180 one year ago…read more They told us we could have them fixed if they broke. I had to have mine removed for a medical procedure. I already had one I had purchased out of state. I went in to have it put back on and took the other with me as well. They wanted to charge $10 to get the 2nd one also attached. The only additional effort was a spark from the welder they already had out. My arm was already there, the person was already doing it for the one I paid $60 for. I've shopped multiple times here over the years, but never again. There was no extra cost to the store to weld the 2nd bracelet. Customer service is more than just a hello when you walk in. Don't visit unless you want to pay extra for service you can easily find elsewhere.

update: I think I mistyped it was $600 not $800 if memory serves and I was recently contacted and…read moreI'm getting reimbursed for the extra charge. As I said before the work was great and that's been resolved so 5 star it is

Absolutely delightful experience! I went in looking for an engagement ring, they helped me every…read morestep of the way in getting the perfect ring!

I am thrilled with my service. I needed my engagement and wedding rings resized and have been…read moreputting it off for a while. I brought my rings in on a Saturday afternoon and they were ready about 24 hours later. They both look perfect. I almost cried putting them on my finger because I have missed them so much. I can't recommend them enough!

Laila and Tori took Great care of me. my wife's new diamond ring is beautiful! I'll be back for…read moremore jewelry for sure

Went in to check out new waterproof jewelry and was really impressed. The prices and quality were…read moregreat. Ended up buying a gift for my mother and MIL for the upcoming Mother's Day holiday. Shopping there is always enjoyable. The staff is wonderful and it is so cute inside.

The wife and I got got our wedding bands here. It was easy and enjoyable…read more Definitely recommend.

Absolutely wonderfully talented ladies/owners. They are charming, talented and their work is…read moreexceptional. Stop in and see what Donna and Elizabeth can do to help you sparkle.

From the owner: Esch Metals Studios specializes in custom jewelry designs and repairs. read more

I visited Jared to design a fully customized engagement ring and wedding band for my girlfriend,…read moreand the experience was outstanding. I had the pleasure of working with Todd--widely known as the "Custom Guru"--and he truly lived up to the name. As someone who started the process with little knowledge about diamonds or jewelry, I was grateful for Todd's guidance, creativity, and deep expertise in customization. One of the best parts about working with Todd was how genuine he was--he made it clear that he wasn't just in it for the sale. His priority was making sure we loved the final product and enjoyed the entire experience. Todd's passion for his work was evident throughout. He went above and beyond to make the process smooth and enjoyable, with clear and efficient communication every step of the way. I'd like to think I have a Jeweler for life now. Most importantly, the final ring turned out exactly as we had imagined. My fiancée is absolutely thrilled with it, and I feel proud every time I see that beautiful ring on her finger. If you are looking for high quality service with great benefits, I highly suggest coming to Jared's and meet with Todd.

I took 3 rings to them, A ring my husband bought me at…read moreJarad for my birthday that needed to be sized an estate ring to be appraised and resized that was handed down to me A brand new sapphire ring, that when upon purchasing and being shipped to me, the stone was loose when I opened the box, the ring had fallen out of the slot in the box and I believe that's how it happened. It's not an expensive ring, so I simply needed the prongs tightened, and asked if the jeweler could do it while I look around, the reply was, no, he's an apprentice we have to send it out with the other rings. Okay, I leave my rings with them, after paying a bill close to $300 for an appraisal, 2 rings to be resized and a prong tightened. I get my unwearable estate ring back, as it has tiny slivers of gold chipped up on the inside of the ring, and when sliding side to side, picked at my skin to irritation. This was done with their clamps as they resized it, clipping it hard on the laced roped gold. I was in tears with the way my ring was mishandled, as it is a piece that was very dear to me. They took my inexpensive brand new never worn ring, and put it through a dipping process and charged me $100 for things never mentioned or requested, I only need a prong tightened. The 3rd ring bought at Jarad came in fine. As I voiced my displeasure, and told them, no one asked for them to dip the ring that only needed a prong tightened, the management there couldn't comprehend, I didn't ask for anything but the prongs tightened, and IF I was told they were going to do other things to my ring, and had the freedom to choose if I wanted to do all these other things to this ring, but was never given the choice. This was the first issue I had, and called Jared customer service (what a experience that was to get a person) when I finally got a person, I was sorryed to death, with that being their only accomplishment. After weeks of this kind of experience with customer service, they finally escalate, and a woman by the name of Sherry, 330-668-5514 extension 300332 (your welcome), called, more weeks go by, and a phone call in between to ask if I wanted them to take another crack at my estate ring, I replied absolutely not, however they are more than welcome to inspect the damage they did to it, before I take it to an experienced jeweler to get repaired and appraised. She said I'll get back to you. She called me during Easter worship on good Friday, as we were with our relatives and church as my cousin is the pastor. This is not the time to discuss business. I returned her call, and was told, since I am taking my ring to a reputable jeweler, instead of putting this precious piece back into their hands, they can't do anything about it. Need I say, find another jewelry store??