The customer service provided by this insurance agency is top notch. Their agent Gus is always…read moreready to answer your questions and deliver a service and quote that meets your needs.

Gustavo is the real deal!! He saved me lots of money and the communication he kept with me through…read moreout the process was amazing and I will definitely refer him to family and friends! Thank you again Gustavo, great customer service!!

Have gotten very good care. They're very friendly very helpful actually care about customer…read moreservice. Unlike a few places in town good prices I've had them for the last. 11 years..

Amazing people and great service on home and auto insurance ,been there for 9 years and still enjoyread more

Great service they found me Insurance right away when my mobile home Insurance was being canceled.read more

When Safeco insurance pulled out of SoCal I needed a homeowner policy in a hurry. Jodie took care…read moreof me and got me a policy quickly and at a better price than the local competition. Great service and she really seemed to care.

I have been with Key City for about 8 years now and love working with Rachel Messina for any…read moreinsurance questions, changes, etc. she is an absolute doll, so helpful, explains everything, provides recommendations, and always follows up with you when needed. She's been with me through purchasing a home, selling a home, selling cars, buying new cars, and always provides the best customer service.

Complete disregard for others, I was walking across the street and they rolled through the STOP…read moresign while people were crossing and looked straight at them! I Will never do business with people who can't follow simple rules, regulations and endanger others. I will definitely tell others not to do business with your company.

I am a local real estate investor I chose farmers insurance because I thought they were a reliable…read moreinsurance company. Boy was I wrong! I had a slab leak at a rental property that caused significant damage on the first level and the stairs. Since the floor is consistent throughout the home with the exception of the upstairs bedrooms, per my landlord policy, they're required to replace the stairs and loft to ensure a uniform appearance throughout the line of sight. Farmers refused, sent me a letter stating The reason for denial was "coverage was extended for the first floor, continuous flooring system two separate mitigation inspections found no moisture damage to the stairs or upper level because those areas were not affected by the loss and are not part of the continuous flooring system. The policy does not support replacement of the stairs or upper level rooms for matching or uniform appearance." Of course this is completely false, in fact, my contractor did supply a full mitigation estimate including photos of the entire home of damages that included a reader meeting of the first step at 100% which I have attached to my post. Farmers never offered any proof to support their claim for denial. In addition, my landlord policy allows for loss of rents while the home is uninhabitable due to a covered loss. Farmers paid for the first few months upfront and then discontinued all loss of rents . I received my last loss of rent's payment for November 2025. It's now February 14, 2026, they have not issued a payment since and basically ghosted me with no communication. The adjuster Darius Jennings spoke with him a few times in the beginning back in August ghosted me, contacted his supervisor Michelle Moore. Talk to her once , then she ghosted me left several messages for her supervisor Andrea Allwood never ever ever spoke with her. These are all violation, insurance companies are supposed to return phone calls promptly, farmers has not conducted a reasonable investigation into the period of uninhabitable and has not cited any policy exclusion, supporting their denial, denying loss of rent while acknowledging covered damage required repairs is internally inconsistent, and contrary to the intent of loss of use coverage. Currently the matter is being reviewed by the Department of insurance, finally, I am hopeful, working with a great representative there. She's reviewed the file in detail and is looking at several potential regulatory violations.. DOI can for example.. under California law has the authority to impose disciplinary and corrective action, including administrative, penalties and fines pursuing to insurance code 790.035 and 12921. ( up to 5000 per violation and 10,000 per willful violation. ) I am very hopeful that they will be held responsible for their actions. We as consumers purchase insurance so that we have peace of mind. They certainly aren't living up to their slogan. ''We know a thing or two because we've seen a thing or two. "Experience builds trust." Well ........I trusted and look what they did to me! Lol My advice is to really do your homework before selecting an insurance company. Check with their ratings and check with other people that have used them before. If they deny your claim, don't give up ! report them to the Department of insurance if you have too! Document everything ! Higher experience contractors that have great ratings and review reviews ! Check with the contractors licensing board before hiring anyone. And whatever you do, don't give up don't let these insurance companies think they can just trample all over consumers fight back. And if necessary hire a public adjuster they're always helpful. Good luck. Felicia

I have only been in contact with Patty but she is fantastic! She responds quickly and always…read moreclarifies what my mortgage company is asking for and she handles pretty much all of the communication for me. Highly recommend!

Came to Greg's office after 10 years of being with AAA. He and his staff were able to give me…read morebetter coverage for a better price. Everyone in the office was extremely helpful the moment I walked in. I felt valued and didn't feel like I needed to shop around, I knew I was in the right place. Thanks again for helping my family.

Greg Smith Insurance has done an excellent job for us. They have shared the positives and…read morenegatives of different coverage options we were considering. They have followed up with me when I have forgotten to get back to them with information. They always return my calls and emails. We appreciate doing business with Greg and his team, especially Amber!

Philip is excellent! He is very thorough, professional, trustworthy, and friendly. He answers all…read moreyour questions.

I started working with Black Inc and Phillip Shipman in 2022. He has been very easy to work with…read moreand I have been getting larger returns since I started working with them. It is very helpful since I am a 1099 (freelancer) and a W-2 employee. Their prices are fair and they take their time to explain all your options when you are finalizing your return. I highly recommend giving Phillip a call if you are looking for new tax professional.

I was quoted for a great price under budget but my accident made it go up. The agent was kind and…read morethoughtful. She spoke to my family about any questions and concerns. We're lucky to have found State Farm. They work with us and hear us out always.

I called in really needing insurance and Fernanda helped me out. It was so easy and quick! I got a…read morelot of quotes and this by far gave me the most perks for the least monthly payment. I would suggest 10/10. I also bundled with life insurance and got an amazing deal! So thankful!