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    Gary L Crawford, DDS

    5.0 (1 review)
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    4 years ago

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    Riverwoods Oral and Maxillofacial Surgery - Front desk

    Riverwoods Oral and Maxillofacial Surgery

    4.2(10 reviews)
    4.2 mi

    We were recommended to come here by one of the receptionists at our Dentist's office after we found…read moreout my wife would need her wisdom teeth out. It was really easy to communicate with everyone here and set up our appointment. Everything was explained pretty clearly beforehand and when we arrived to do the surgery. I was surprised by how quickly the actual operation was performed after we finished all of the paperwork because I had barely settled down to do some reading in the waiting room when I was told that it was all done! After the surgery my loopy and super inquisitive wife was brought down to our car by a member of the staff and we went on our way to get some drugs at a local pharmacy. Very easy! Also, we received a check in the mail at a later date because we were charged too much money initially. Very nice!

    My son had his wisdom teeth removed at this practice by Dr. Jenkins. Before the procedure, I…read moreclearly informed Dr. Jenkins and his assistant that I wanted to be brought back into the room before my son woke up from sedation. I explained that I had heard patients often say funny or disoriented things during emergence from anesthesia and wanted to be present for that personal moment as his parent. They agreed to notify me. However, when staff finally came to get me, my son was already fully awake and had been moved to another room. The assistant stated they "have to move patients to another room right after the procedure" and added that my son "didn't say anything funny." I was deeply disappointed. As a parent, this was a once-in-a-lifetime moment I had specifically requested. It is not the staff's role to decide what is or isn't meaningful to our family. This experience disregarded basic patient and family rights to participate in care and be present during key recovery moments, especially after sedation. We were not given even a few minutes to accommodate a reasonable, pre-communicated request. Instead, the focus appeared to be on quickly moving patients through rather than providing patient-centered care. Wisdom teeth removal is an expensive procedure, and families expect better respect for their rights and wishes. I will not recommend this practice to others.

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    Gary L Crawford, DDS - oralsurgeons - Updated May 2026

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