We were 10 minutes late for our new kitty appointment and they refused to see us. "That's the…read morepolicy". We called stuck in traffic they said we would need to be there within 10 minutes of our appointment time in order to be seen. We made it in the door at 10 minutes past and they refused to see us. We have been coming here for at least 30 years and this is how we are treated. We will never come back again. Taking all our business elsewhere.

$38 to have my birds nails trimmed is very expensive for a bird owner. Especially when it takes…read moreless than 10 minutes or $228 per hour for nail trimming.

Went in to buy some can food there. Four assistants but not one could get their butt of the chair…read moreto help me find it. No variety cases. Being hit with an insane total I found out that if I use the single cans sitting there (in a mess) to make up a case with several flavors I get charged the single can price. Can price for a small can one flavor case is $2.37. Putting them together myself for more than one flavor it goes up to $2.79 each. I changed and chose two cases / single flavors. $4.11 extra for paying with my card. Checked with the person I was buying for and she was horrified too at their extortionate prices. Decided to return the cans - unopened cases bought two hours earlier - and they made like they were doing me a huge favor. They are not returning the card processing fee. They charged me immediately but I have to wait 3-5 business DAYS for my refund. Dr Gerrity makes $8.3 million a year and yet apparently still has to extort naive customers. Because we are blind and easy prey when it comes to our pets. The vet assistants were all very nice and polite and had ABSOLUTELY NO interest in making ANYTHING RIGHT. I sincerely recommend staying away from there.

Dr.Gerrity and the BCV Team are extraordinary! The fur kids have been coming to Dr.G for at least…read morea decade and we could not dream of a better Primary Veterinarian. We have been in for a looong list of things that consist of general routine check-ups, emergency type situations, orthopedic issues, eye issues, senior issues, and treatment for terminal diseases and end of life comfort care. I feel more than confident in saying, the BCV Team can truly handle any and every situation with extreme professionalism and a heartfelt and genuine care for your "kid". In the rare event that another physician can provide better expertise, Dr.G will gladly refer you out to only the best and she will track the status of your fur kid every step of the way. I have received followups from Dr.G at 10pm and voicemails at 1:30am, just to personally provide a status update and help put "mom" at ease.

Great group of practitioners who know their stuff. Great with our Foster's and our pugs. We've been…read moreworking with them for 9 years as they've grown and we've grown. An excellent practice, well run from the top down.

While the staff was friendly, I have concerns about the care my dog received. My 5 lb dog was…read moreprescribed 100 mg gabapentin, which led to significant lethargy, appetite changes, and overall not acting like himself. After consulting with another vet, his dose was adjusted to a much lower (25mg) dose and he improved. I was also sent results by the doctor for another pet. These experiences made me uncomfortable to continue care here. I would think twice about taking your pet here for care.

We feel so lucky to have found this vet! From the very first visit, it was clear that this team…read moregenuinely cares--not just about animals, but about the people who love them too. Anytime we've had an emergency or urgent concern, they've always found a way to fit us in, and they do it with compassion and grace. The staff is incredibly warm and welcoming--every time we walk through the door, they remember us and our pets by name, which makes us feel like more than just clients. It's rare to find that kind of personal connection these days, but here, it's the norm. You can tell everyone here truly loves what they do. They go above and beyond to make sure your pet feels safe and cared for, and they take the time to explain everything thoroughly so you never feel rushed or confused. I wouldn't trust my furry family members with anyone else. Highly recommend!

I have been going to Scotts Valley veterinary for the past 10 years. They have always taken special…read morecare of my pups always going nice and beyond! Dr. Emily is amazing. She went by her instincts, and even though my Oliver was not showing any signs, she caught the insulinoma he has very early we were able to operate and remove the tumors. So grateful for them!

I love Doctor Dembner. She is professional, smart and wise with both the patient and the owner. We…read morehave taken our cats to her for years and find her to be the very best from routine exams, to dentals, to cancer, to end of life discussions. We have been there with her. She does referrals for specialty issues and checks in on our cats more often than my primary doctor ever checks in on me. She's the best.

Just wonderful!! So happy to have found them. Every woman working there whether on phone or in…read moreperson is so nice and helpful.

Dr. Keil and her certified vet nurse Keri have been amazing with our dog. They cared for my beloved…read morecollie Lucy for many years, and each time they saw her, they did an outstanding job---especially since Lucy had reactive dog issues and I'll just say my big girl wasn't easy to deal with. Then the heartbreaking time came when Lucy was diagnosed with nasal cancer that had spread to her brain and lymph. I asked Dr. Keil came to our home for euthanasia, which means "good death" and thank God that's exactly what Lucy had because of this extraordinary vet. Dr. Keil was compassionate, patient, and professional. She took time to connect with Lucy in such a profound way before Lucy went to heaven. I couldn't have asked for a better vet, and my family was deeply grateful to Dr. Keil as well. Dr. Keil is the best vet I've ever had and Keri has been a wonderful nurse too; Dr. Keil and Keri are 100% devoted to helping your furry loved ones.

Still minus zero. But I have to correct something, the first time I mentioned with the other man,…read moreit was not lab tests he was waiting for. A surgery was done and complications came up. Then that person if the vet was on vacation; should have gone to the emergency. But everything else stands. I had to euthanize my baby. Thanks for nothing. I think she is overpriced also as others have mentioned.

We had an emergency with one of our babies, we took to an emergency vet near our home that asked…read morefor 11k to do emergency surgery, we didn't have 11k, we found a vet in Milpitas (40 minutes away). The saw our baby and told us they couldn't do the procedure do to booking conflict, but they referred us to their sister location Valley Oak Vet Clinic. (40 minutes away). we are so glad we they were able to help our Rayven for about 4k, we felt so comfortable that ended up bringing our other baby to get him neutered and treated for his skin allergies. Ample parking, great service, decent pricing.

I made a yelp account only for this review and to warn people of this place. I refer to my cat in…read morethis review as only "my cat" because I don't feel comfortable giving his name. I brought my cat to this clinic for a second opinion after years of infrequent episodes that I believed were pain-related. Over a four-year period, he (my cat) had about 10-15 of these episodes, and our regular vet was unable to find a cause. I asked to be present during the exam, which is completely normal, and Dr. Dawoud rolled his eyes and very reluctantly agreed. Once in the room, Dr. Dawoud performed an extremely rough "exam", which caused my cat to wince, cower and show clear signs of fear he had never displayed before. He handled my cat like an object he disliked, and my cat was visibly terrified and in pain. At one point, I reacted with a yelp (yes I yelped) as he pressed unnecessarily hard on my cat's back. He reacted by dramatically rolling his eyes again and menacingly asked, "Are you sure you want to be present?", and added an irritated sigh. I was shocked. In nearly 40 years of growing up with and caring for cats, I have never seen a veterinarian handle any animal with such heavy handed disdain, as well as treat me as if I were a nuisance and not a patron of their business. Never. And I've had my fair share of bad vet experiences. This was so disorienting because I was so taken off guard. He then convinced me (in my state of shock) to leave him alone with my cat in the exam room by sending me to the front desk for something they didn't even have! I deeply regret leaving my poor sweet boy alone in that room with Dawoud. When I returned, he claimed to have "found" the cause of my cat's episodes and proceeded to press on my cat's back until he cried out in pain and looked back briefly at Dawoud in fear, before averting his gaze and cowering. Dawoud then said my cat had back pain.. as if what he had just done was simply to show me this.. ?! And what an incredibly vague thing to claim is the "cause" of the sporadic spasm episodes and vocalization my cat was experiencing. He also claimed that both of my cat's ears were infected, but we had just seen our regular vet 1 week prior and there were no issues with his ears, at all at that appointment nor at home. He then said that he would give a Solensia shot. Dawoud did not ask for consent or clearly explain the treatment plan, or what the shot even was. He simply stated that's what he was gonna do and left theroom. A few mins later the technician came in and heavy handedly cleaned my cat's ears and said the doctor would be in shortly to administer the Solensia injection. I asked for them to have Dr. Dawoud come explain it more thoroughly. So Dawoud returned, visibly annoyed, and vaguely described it as a monthly arthritis pain shot. When I questioned whether this made sense, he brushed it off. When I asked about side effects, he mentioned only injection-site pain and nausea and did not disclose potential neurological risks or more serious reactions. I refused the shot and was still billed over $300 for this horrible experience. Later that night, i had to rush my poor boy to the emergency vet.. What I had previously believed were "pain episodes" were identified by the doctor on staff at the emergency vet as seizures. The ER vet also noted that my cat's back was painful and recommended we see a neurologist as soon as possible, explaining that stress and pain can worsen seizures and increase frequency. Over the following week, my cat experienced up to 7 seizures per day. It was terrifying and heartbreaking. The neurologist later confirmed that these episodes were seizures, and we have been controlling them with much success for 1year now. We have actually been able to start a taper schedule to hopefully get him controlled without the medication seeing as ( before going to Valley Oak Veterinary Clinic ) the episodes were infrequent enough to not require the use of a prescription drug. The trauma Dr.Dawoud caused my cat, plus whatever happened in the 5mins in that room when he was alone with him, is what triggered my cats previously very infrequent single episode seizures to turn into 7 seizures a day for a whole week-week and a half before we were able to see the neurologist and medicate him. Also, Please understand that Solensia has a known reputation for neurological side effects, and I truly believe that if I had allowed that injection, my cat's outcome could have been much worse. Finally, this clinic should correct misleading information online, including removing reviews on Google for doctors who no longer work there, fixing misspelled names, and correcting false claims such as identifying as a "woman-owned business" when Valley Oak Veterinary Clinic is listed as solely owned by and licensed to Sameh Dawoud, who does not identify as a woman. Please look for red flags and always be in the room with any vet you are unfamiliar with

I've had a couple of cats in my life... Only one had had diabetic symptoms…read more I'd taken him to the vet clinic in Saratoga - I'm not gonna mention them by name. The point is, Dr. Gerrity is much more advanced, in terms of modern technology. I've had my cat - Max - for over 10 years! He's my savior! Yet, he was diagnosed with diabetes a year ago. He'd never been diabetic before. But, he was prescribed a "Vetsulin " by the clinic. The clinic is kinda far from where I live, so every trip there was a huge disturbance to Max. Then, I'd discovered Dr. Gerrity, who was within less than 1.5 miles away. She recommended that I put a blood glucose sensor on Max. Which I did. She had also prescribed a different Insulin type for him. And what do you know? After only 3 injections, Max went into remission!! It had now been nearly 3 weeks - and I didn't have to give him insulin!!! That's after over a year of him being on Vetsulin, which didn't do anything for him. So, I'd say, Dr. Gerrity knows a lot more about how to keep your pet healthy and safe. She seems like someone who GENUINELY cares about your pet! Be it a dog, a cat, or anything in between. I know I'd trust her with my own life. If she cares THAT much about my cat - absolutely, YES!!!

Dr. Gerrity is a great, well educated Vet. (U.C. Davis). We are lucky to have the peace of mind we…read morehave with our smart and knowledgeable veterinarian in our small town of Boulder Creek. She understands the unique needs of domestic animals living in the mountains. We have every confidence in her and her great staff. I am looking forward to her completing the renovations on her building. Thanks Dr. for being there for us and our pets.

Just had my best friend sent to the Rainbow Bridge. This place handled everything well. They even…read morehave a comfy couch area to hold your friend to the Rainbow Bridge. I'm glad I chose this place, instead of the BC vet. BC Vet wouldn't give me an estimate, after the thousands of dollars I have spent there. Furthermore, I could hear Dr. G talking shit in the back ground! Shame on you, BC vet! Anyway, My buddy went out in peace and compassion, as he deserved....this vet is the best to take your pet to the Rainbow Bridge.

1 Star -- Traumatic experience, lack of post-operative care and compassion…read more I am sharing this because I truly wish I had read the warnings before trusting this clinic with my dog. On February 10, my senior dog underwent an eye enucleation performed by Dr. Evans at Soquel Animal Hospital. After having his eye surgically removed -- a major procedure -- he was sent home without antibiotics and without any pain medication. Within a few days, his surgical site became infected and began leaking. I called the hospital Monday because it was clear something was wrong. I was told Dr. Evans was on duty, but that he "did not have adequate time" to see my dog, and we were advised to go to an emergency hospital instead. What followed was heartbreaking. My dog required emergency care, additional medications, and ultimately a second corrective surgery with a specialist to repair complications from the first procedure. This meant more anesthesia, more suffering for him, and thousands of dollars in additional expense that could likely have been avoided with appropriate post-operative care and follow-up. Watching your animal suffer after you trusted a professional to help them is devastating. What has stayed with me most is the lack of humanity and accountability. Sending an animal home after major surgery without infection prevention or pain control is unacceptable. Refusing to evaluate a post-operative patient with complications is even worse. After this experience, I went back and read other reviews and found concerning patterns. I deeply regret not doing that beforehand. Please advocate strongly for your pets. Ask exactly what medications are being given, what should be sent home, and what happens if complications occur. I would never want another family to go through what we did.

For everyone on here, leaving reviews of one stars because you had to wait two hours for an animal…read morethat was not seriously hurt....y'all need to check yourselves. This is an emergency room. When was the last time you went to a human emergency room and didn't have to wait more than two hours? The only cases that don't have to wait two hours come by ambulance. This place is utterly amazing. The staff is super professional. They take care of everybody wonderfully and yes, just like all medical whether animal or human, they are desperately understaffed. Let's give a big shout out to these amazing caring professionals Dr. Macy Dr. Akol, Dr. nicki Dr. Lahue, Dr. Kalff Dr Pressel all the doctors I forgot and the best nurses in the entire world. I've been coming here for over 30 years and only receive the best, most attentive, kindest and gracious of care. Folks need to understand how long things take and what the word triage means. I am disgusted reading one star reviews from people with no concept of how much time good thorough animal care takes and how much things cost. An estimate is an estimate they have only ever charged me for what was needed. They are utter professionals, a very highly regarded facility and quite frankly all you people that are sending in one star reviews don't deserve their service or care. Leon loves Pacific & Santa Cruz Vet so much!!!!

Is the wait usually long? Yes (and it would be great if they could get more vets on site). But I…read morethink it's important to remember how difficult it is to be an emergency vet/tech/and support and try not to lose perspective. People in this field go into this field because they care - more than most- and they deal with and see a lot of really hard situations on a daily basis. Every time my husband and I have been here (with at least four different pets through the last 10-15 years ranging from mild to very serious) the care and veterinary expertise has been very good. I'm grateful for that! I hope they can get the support they need so they can help our communities' fur family members effectively and efficiently.