Dr. Ross may be a wonderful holistic doctor, but I gave up on him because his office is the most unprofessional of any I've ever encountered, even making allowances for it being an "alternative" practice. And that's on top of it being the most expensive of all the alternative/complementary practitioners I've seen in my 12-year bout with my disease. Some examples: * I never got a statement that I could submit to insurance, just credit card charges with no supporting documentation; * I encountered charges that weren't explained to me in advance. Specifically, there was a $200 fee to explain test results; I only found out about it after seeing a charge I didn't understand on my credit card statement. Had I known that a test that was just over $100 would have a $200 surcharge I probably wouldn't have had it done; * I never got a clearly written treatment plan, with dosages and frequencies specified in writing. Instead I have his handwritten notes and scribbles from what turned out to be a $200 "service". The notes are unclear in their specifics and all the more galling because of the cost; * The setting for infusions lacks privacy. I was getting an IV drip in the waiting room of his office. When the doctor thought the room was stuffy he opened the door -- which is opposite the elevators. Hence, every time the elevator stopped on our floor everyone could look in at me getting an infusion. Not to mention deliveries coming in, and other patients waiting for their appointments; * The other aspect of privacy that I found lacking: he was seeing other patients in his office while I was getting my infusion. I could hear everything going on in there, which is unfair to me as well as the other patient, and probably a HIPAA violation. I think he's recently moved into this office, so maybe the prior arrangement wasn't so bad. I should also mention that I never met Peter, who was praised in earlier reviews; he may no longer work there. I gave up on Dr. Ross after two infusions, and my total cost was nearly $1200. Ouch! That's just too much, especially if I'm not given the chance to get insurance reimbursement. There are lots of other holistic practitioners in better settings at a much lower cost. read more

dr. ross and his extremely well educated assistant, kathleen anderson, were for me- nothing less than remarkable. i was literally dying of 4th yr. lymes disease and it's complications. the best of my family's excellent traditional doctors in pa. told me my only choice was to " check into a main line ( better) hospital. but, lauren, you will not check out.write your will. say your goodbye to your husband.". but....my best buddy from college called me and said, " lauren: fight this and i have what i consider the best doctor in the country: dr. gary s. ross". as my plane landed w a thunder in san francisco airport,...... my husband mark and i had tears streaming down .poignant moment knowing dr. g. ross would save my life". dr. ross and kathleen greeted us like royalty. i had double lower lung pneumonia and my heart rate was so low at night, dr. ross advised a heart monitor for sleep. i was dying quickly. fluid in bith lungs. gary ross devoted himself 8- 9 hrs a day to alternating i.v.s for fighting my infections....including lymes disease: with extraordinarily high quality vitamins to raise my immune system. he and his assistant, kathleen, took sooo much time to teaching me, as well, re vitamin supplements. dr. ross devoted months of loving care and energy, as i needed severalmonths. at a time of intensive treatment. after three visits..months at a time, and two years of flights to see my lifesaver physician, i was out of the woods. no more death sentence. i have not been able to fly out for more preventative treatments but i hope i will be able to do so. it has been about 21 yrs since dr. ross literally saved my life. so until i see u both again: i can only say..from my ....thank you, dr. gary ross for saving me andbdoing it with grace, class and love. may god bless you and kathleen. p.s. the view from this doctor's office was full of trolleys, and two years of miracles, as i fought one complication after the other and dr. ross won my battles. lauren anderson- mccloskey. read more

Years ago, when my acupuncturist recommended I get my thyroid checked, she referred me to Dr. Ross, and I am so glad she did! Most people with hypothyroidism spend years going from unhelpful doctor to unhelpful doctor and continuing to feel horrible, and few ever find a doctor as responsive to their needs and as knowledgable about the condition as Dr. Ross. His approach and focus is holistic, but he is open to both conventional and alternative treatments, and able to incorporate them well together in a treatment plan. He knows a great deal about the various lab tests available, and will recommend only the most reliable and thorough, something which cannot be said for many MDs, especially when it comes to endocrine disorders. When you have an appointment with him, you first go into his consulting room and sit across his desk with him and discuss your concerns. He listens well to what you say, and will fully educate you about your condition/symptoms and your various options for treatment and/or testing, and only after everything has been discussed do you go into the clinical doctor's office to get the testing/ blood draw/ etc. done. You never leave his office feeling rushed, or unclear about what is going on, or treated with anything but the utmost respect. He recently co-authored a book 'Depression & Your Thyroid', the first half of which is written by him and is a good introduction to what it is like to be treated for a thyroid disorder by him. (The second half is best skipped, as it is written by an expert in depression who clearly has no idea what it's like to suffer from clinical depression.) In a time when many doctors do not listen and are too busy to share their knowledge with you, it's wonderful that there's a doctor like Gary Ross. I'd give him more than five stars if I could. read more

Don't be fooled by his website. I made an appointment for my husband's medical immigration forms. And as soon as my husband met Dr. Ross and walked into his office, he had to call me and ask: what were you thinking? why did you send me here? He left right away. I told him: "his website looks pretty good..." and he later agreed with me about that. But he was disgusted by the state of the doctor's "office" read more

I don't know how anybody could possibly give Dr. Ross a poor rating. If you go to a Dr. because of the amount of Polish his office has, then you are a fool. Dr. Ross is a world class Dr., he is unique in every way, and he knows everything about you when you walk into his door. He calls at any hour with his thoughts about your condition, and asks questions that most Doctors would never even consider. He has a deep and sincere care for his patients. Shame on any of you for giving him a poor rating. If you want a fancy office and inside the box medical care, then go to a different Dr. But, If you want the absolute best medical care and the absolute best Dr anywhere... Go see Dr. Ross. He is simply the best of the best. read more

Dr. Ross is indeed a fine physician. I have been seeing him since 1995, and he has always helped me...a few times when I found myself in rather dire circumstances as regards health. He considers himself an Orthomolecular physician and prefers to use natural methods to heal his patients, i.e. diet and supplementation. That said, he is not dogmatic in this regards. If he sees the need (or the patient prefers) he will use allopathic means to achieve a cure. Now to address a question that other reviewers have raised as concerns. It is true that Dr. Ross will sometimes engage in conversation that is not immediately related to the matter at hand. I do not believe that Dr. Ross does this to "string the patient out" in order to make more money. What I believe is that Dr. Ross is very aware of the way most physicians treat their patients like objects on an assembly line. In contrast to this, Dr. Ross wants to establish a human relationship with the patient. That said, I understand that this costs patients and some people just can't afford this. I suggest that, in such cases, the patient just redirect the doctor to the matter at hand. Dr. Ross gets my unequivocal praise, and I have no reservations about recommending him. read more

Dr. Ross is a good guy. He listens. He's compassionate. He gives you as much time as you need. He'll offer you a prescription if you need one, but is also very knowledgeable about alternative treatment, nutrition, supplements, etc., so he's not wedded to only one point of view. I've been going to him on and off for over 10 years, and genuinely like him. I'm only withholding one star because I have to submit my own insurance stuff, which is a pain, and sometimes the front office is a little understaffed, but he's still well worth seeing. read more

I am writing as both a professional who refers all her immigration clients to this doctor, and from a personal point. He is not my physician, but my husband saw him and he was very accommodating and professional. He was also pleasant. As an immigration attorney, I refer all my clients to Dr. Ross for their medical exams. He is very reasonably priced, quick, and pleasant. I would recommend him, and do quite often, to anyone in need of a medical exam. read more

I went to Dr Ross for my immigration medical exam. He is a very kind and professional doctor. The exam went smoothly and everything was completed within two appointments. What I most appreciated about Dr.Ross is he treated me like a human being. Often in the immigration system people tend to see you as paperwork or a number. It was refreshing to meet a doctor who looked beyond that and cares about the person in front of him. Highly recommend Dr. Ross! read more

My husband and I went to Dr. Ross for our immigration medical exams. He was extremely accommodating of our tight timeline and we were able to get all our paperwork and bloodwork results within a week. Dr. Ross was very kind and professional and it was clear that he had many years of experience dealing with immigration cases. read more

Normally doctors will make you wait for an hour, so they can talk to you for 5 minutes. With Dr. Ross, it's the other way around. He'll also talk to you about alternative medicine if you want to go that route, but he has no problem writing a prescription for antibiotics when you need them. read more

OK, so - Dr. Ross is pretty holistic which for me, is a big positive. He recommended going to get muscle tested (aka applied kineseology) to see which thyroid med my body would prefer. He recommended supplements/nutrition. He did discuss with me and offer tests to improve related medical issues like hormone levels, adrenals, etc. He has a friendly manner. His office assistant, Peter, is lovely. I would, however, like to see him reduce his rates, and change his rate structure. It's pretty crazy. (I think perhaps if he moved his office off Union Square we could pay less!) As it is, he is really really expensive - $500+ for my first visit (although he was very generous with his time - an hour and a half). I say this as someone who routinely pays out of pocket to see often "big name" alternative health care providers. It would be easier to swallow if he billed insurance. My biggest issue though is that every time you talk to him, even over the phone, he charges you by the minute. And let me just say that he is not brief over the phone, often tells little stories - I find myself trying to hurry him up because I know the clock is ticking!! So - I'll probably continue seeing Dr. Ross but I would really like it if he could address about the $ issue :) read more

I was desperate to lose weight and find out what was wrong with my metabolism or whatever was wrong with me after getting nowhere with mainstream doctors. I do not overeat, I don't eat fast foods, breads or sweets, I exercise regularly, but my weight kept increasing no matter what I did. I heard about Dr. Ross and was initially so thrilled to find someone who said he had the answers regarding natural (bioidentical) hormone treatment, etc. I did not have insurance so this was a very expensive path to take, but at the time, I had money from my mother's estate and needed help so bad. At first, I enjoyed the fact that he did listen to me and spend time with me, although I knew it was costing me an arm and a leg. But he was my last resort, and I put all my faith in him. Everything he prescribed me I religiously tried, all with his GUARANTEES that I WOULD lose weight because as he would tell me, "everyone loses weight with this". I took everything he recommended; supplements, injections, pills, yada yada. The last thing he tried on me was the HCG which I did with injections. He told me that "this works on everyone and WILL work". But that too did nothing to or for me; NOTHING WAS WORKING, and I was getting more and more seriously depressed as well as broke. Also what I did NOT like was that everything he wrote down was in scribbles and totally unclear once I got home! So then I'd have to call his Assistant Katherine (read, WIFE), for an explanation on the bottle or notes, and then, of course, I'd be charged for calling! Also he never seems to keep files (or none I ever saw!), and he never seemed to remember what we did at the last appointment, so we'd have to waste time going over all the previous meds and conversations and even what I was there for! Wasted time and money! I finally had to give up due to running out of money. I am very angry and frustrated that it cost me THOUSANDS of dollars, only to get nowhere! I feel cheated that I paid for something and got nothing! What other service is there where this can happen where you would not be entitled to your money back for not receiving what you paid for?? This is not right nor fair! Not only that, but when I stopped seeing him, cold turkey, neither he nor his wife Katherine ever called or wrote to see what had happened to me or why I wasn't continuing my visits! I could have died for all they seemed to care! I am wondering if there is anyone else out there who has had this happen with Dr. Ross and feels cheated as I do, and may want to pursue at least a Small Claims Class suit. I doubt if we'd get anywhere with a regular malpractice case as these doctors are all insured up the kazoo. But maybe there would be hope for us as a group in Small Claims to recover some of our costs. Please contact me if you want to talk at neferka@prodigy.net. read more

I had a great experience with DR Gary Ross, he is the most helpful doctor that I could work with for my immigration case.

Dr. Ross is wonderful - he doesn't make you feel like he's rushed, and that's particularly great for those of us who generally feel nervous in a doctor's office. It's calming. He's very good at needles, and takes time to explain procedures and options. Another nice thing is he actually remembers you and seems to care, which is more than I can say for my regular family doctor (who has only seen my husband after two years - I've only seen the nurse not wanting to wait the three weeks to see the doctor. And he didn't even know my husband was his patient during the visit! My husband had to remind him THREE times that he was his own patient - but I guess that's another review!). Anyway, very good experiences with Dr. Ross during our recent visits. Also, five stars for Peter who works in the office -- he is incredibly friendly, thoughtful, and helpful, and was always nice to visit with. read more

My acupuncturist recommended Dr. Ross as she was suspecting that my thyroid was low. I went to him and after paying $700 out of pocket for one consultation, I left with a prescription for thyroid medication. He looked at some bloodwork and said yep you have hypothyroidism. If you have a hammer everything looks like a nail - for Dr. Ross, it seemed like since it he is known as a thyroid "literate" doctor everything looks like hypothyroidism. I started taking the thyroid medication in full faith, but it wasn't actually helping the root of the issue. I started seeing a doctor at Parsley Health and she did a much more comprehensive workup, and discovered that the root of the problem was actually SIBO (so I wasn't properly digesting nutrients like selenium and iodine, which help you make thyroid hormone) and that the medication Dr. Ross prescribed was actually suppressing my natural thyroid hormone! After addressing my gut imbalance and taking a natural thyroid-supporting supplement (not a medication) my thyroid levels are back on track. So my recommendation is do not go to this doctor! Go to Parsley Health where they actually take a comprehensive view of your health AND set you up with a health coach and you have the ability to message your doctor and your health coach for a full year. Only go to Dr. Ross if you feel like spending $700 (!!!!) for someone that is going to leave with some pills and send you on your way without a follow-up. read more

Dr Ross is a very kind and patient doctor with you very best interest at heart which I sometimes do not feel with other doctors. I think it's refreshing with a doctor who takes a holistic approach to healing. Dr Ross combines both Western and Eastern practices and uses both of best worlds to give you the best possible care. I was very happy with his services. The only snag I ran into was that it took almost 2 months to receive a receipt for my check up/treatment and had to follow up with the receptionist numerous times. read more

He is the best doctor that I have been to. I totally agree with all great things wrote about him by 5 stars reviewers. If I could, I would give him 6 stars!! It is so true that he has patients' best interest at heart. Dr Ross is very friendly, extremely brilliant and knowledgeable, helpful and kind. His wife and assistant, Kathleen (I hope I spelled her name right) is equally wonderful and very prompt in responding to voice messages. I highly recommend him to anyone seeking a caring doctor with very reasonable fees. read more

Doctor Ross conducted couple of tests prior to making a recomendation with medication. His advice has made a significant contrabution to my health. I was a patient of Stanford university hospital for many years but since I have switched to doctor Ross my health is on a path to improvement. read more

I'm sure Dr. Ross is great as long as the problem is your thyroid. My wife had an undiagnosed pituitary tumor when she went to Dr. Ross for help. The thyroid treatments did not help, of course. He ordered the right test for diagnosing the pituitary problem, but totally did not seem to notice that her adrenal levels were all 4x-10x normal, even though the lab results came back late with a "hey this is wack" post-it note. I had to intervene and get another endocrinologist to confirm that the pituitary was the problem. This suggests to me that he's yet another doctor for whom unusual conditions are effectively invisible. Also I agree with another reviewer that not taking insurance is a pain. read more

I did not have a good experience with Dr. Ross. A nice guy, well intentioned and does want to look for alternative solutions rather than drugs. However he is SUPER expensive... I had no health insurance and my blood pressure medication prescriptions had all expired. I was referred to him by a friend. I called his office and was told he was $400 per hour (!!!!) but that the visit would take only about 1/2 hour. I decided to go since I had no where else (so I thought at the time) to go to get my BP medication renewed. I was also told cash only... that's rough. I went to his office he spent an entire hour (so $400 not $200 as I was told) and HE talked for most of the time!!!! Hey doc... I'm the patient here... and I'm paying you almost 7 dollars a minute to listen to you go on & on. So I spent the hour with him and he kindly let me pay the $400 in two installments (thanks man). He did give me prescriptions for a year so I didn't have to see him again and found a much less expensive doctor at the end of the year. Some like him very much... that is fine... my experience was such that I will never walk through his door again. read more

Had very much the same experiences as John F. along with NOT making return phone calls (BTW---he charges for his phone calls too). Knows his stuff but sometimes seems to come across as a whacko. Starts off with a bang and after 7-8 months, landed without one. Won't be going back. read more

I was a patient of Dr. Ross' 20 years ago but I moved far enough from his office that I stopped going to him. After many years of not finding a doctor like Dr. Ross, I have made it work in my life to have him as my Doctor again. He is one of a kind and the type of doctor that is one in a million. I greatly appreciate the fact that Dr. Ross has a strong natural/nutrition knowledge as well as the latest in conventional medicine. I find Dr. Ross to be very available and he even takes the time to do follow-up from calls. i am very, very grateful to have him as my Doctor. read more

Dr. Ross is brilliant. He is well trained in both western & holistic medicine, & is gifted in integrating the different methodologies together. He is an excellent diagnostician, who is also very kind & caring. My health has greatly improved since I've started seeing him. I would highly recommend him! read more

Way too expensive for the value and service delivered. It's shameful that some MDs can get away with this kind of crap. Definitely look elsewhere. read more

I met Doctor Ross almost five years ago through a family referral. The difference he has made in the quality of my life is as significant as between a person who works out and one who is stagnant; simply put it has been life altering and positive!!! Most of his remedies are homeopathic so that the body can rely on natural healing powers but if need be Doctor Ross also understands the body mechanics with a sixth sense and has had test results come back exactly as he assumed by just a description of the symptoms. Going to him was one of the best choices for my over all health in the last ten years. Thanks you Doctor Ross!!!!! read more

I have been treating with Dr. Ross for over 15 years. His approach is holistic and he is an incredibly knowledgeable, holistic physician with an eclectic approach to healing. I have had numerous severe health challenges in my life, as well as several serious stresses (e.g. severe arthritis while still in my late 30's, and adrenal exhaustion). Dr. Ross has come through for me in a way that no other doctor has -- certainly none of the mainstream medical doctors (who still don't even acknowledge the existence of "adrenal exhaustion"!) As an added bonus, Dr. Ross is one of the nicest people I know. He is a good talker, but is also a very good listener, and I am never rushed out the door before getting complete clarification about the problem at hand, and what my treatment options are for getting rid of it. As a side note, I would add that I had moved to Oahu for several years (starting in 2005) but I did not miss at least having a yearly appointment with Dr. Ross! I budgeted for it, and flew back to San Francisco to see him. I can't think of another single doctor that I would go to that much trouble to see! Dr. Ross's wife, Kathleen, is a delightful person, and she is very prompt and professional about handling invoicing/billing for my visits with Dr. Ross. read more