This office is amazing! I have severe dental anxiety and the is the first office, in my lifetime,…read morethat I have had this level of comfort in and this standard of quality care. I have been seeing Dr. Dewitt for over a year now and both he and his entire team have been fantastic. Definitely recommended.

Willing to work me in for a procedure as my regular dentist was not available. Thorough, explained…read moreproblem and resolved it . welcoming staff and environment. Definitely recommend.

I did love this office for the first few visits. On Nov 11/24/2020 they told me my job's dental…read morecoverage was doubled and booked me for a number of appointments (none immediately necessary) I took the appointments as they said I would have EXTRA money this year from my dental insurance. Then I go in for this work that again is not needed immediately and they give me a 243.00$ bill and state they made an error when looking at how much dental coverage I actually had and that the miscalculated and the rest would be available until January. Remember they are the ones who told me "you have extra money from your coverage so we should take care of procedure X, Y, and Z before your money goes to waste. overall they did me dirty I called 11/25/2020 tell let them know there was no way I would pay for a service when I only got it because they said the money would go to waste if not used. I could have waited until 1/2021 (my dental insurance renews and I get a new batch of funds)and got the same service for free that was done on 11/24/2020. Upon calling on 11/25/2020 I was then told the bill was adjusted to 25$, I advised that was much more reasonable and I would pay the next visit. Then on 12/14/2020, I get a bill from the office in the mail again for the 243.00$. I have called they have been little to no help. I was put on hold for 15 mins for notes to be reviewed only to get an incomplete response. I am now told I will be contacted back in the next few days by a manager. This is ASHAMED they told me I had extra money, they suggested services to be completed to use the extra money, then they come back apologizing for the error in information but still want me to pay a bill that I didn't need to get. Again, on 1/2021 State employees get additional dental insurance so I could have waited. I did attempt to resolve this via phone with the office on two occasions. once 11/25 (I was told the bill had been adjusted and I only owed a 25$ co-pay) Then on 12/15 when I received the bill for 234$ rather than 25$. Jenny i believe was the one i spoke with who left me on hold 17 mins to review the notes then came back and said someone would call me back later this week. That is not acceptable, I was wrongly billed and want it resolved promptly i should not be ignored it should be handled. Again, I had great experiences at this office until this incident now I'm extremely disappointed in the service i am receiving and the lack of attention to my issue. At this point I have contacted the Attorney General Consumer protection department to get involved because what happened it unacceptable. Its one thing to estimate someone cost of service at this office flat out told me I had money in my dental account to spend that just was not there at all. They were wrong and scheduled me appointment to spend all the funds before my insurance renews in January. UPDATE: ROBIN/RHONDA FROM THE OFFICE CALLED AND THEY CORRECTED ALL BILLING AND MY BALANCE IS NOW 0$. I APPRECIATE THAT THEY RESOLVED THE ISSUE AND HONORED WHAT I WAS TOLD. THAT'S GOOD CUSTOMER SERVICE, WE ALL MAKE MISTAKES, BUT HOW YOU FIX THEM MATTERS.

Had a filling put in, came out the same day. Went in and got consulted and booked for an extraction…read morethen took the day off for the extractions only to find out that they weren't in the office, I got no heads up call and took the day off no pay.... oh yea they knew about the missing filling , still didn't fix it after doing a horrible job to begin with. Half of your appointments get rescheduled, the front office has no clue of what's going on, totally out of sync with the dental staff. Very unprofessional. Nothing elite about this place at all.

I just went from an appointment here today for cavities, and it was the worst and most…read moreunprofessional dental office I have ever been to. I chose this office for their "BPA free" fillings well the Filtek they use is not even BPA free only Diamond and Venus brand is. First off the dental assistant was so rude because I did not want x ray's - she acted inconvenienced because they had to call my old dentist for x -ray's and then the Tristen Smith the dentist did not even INTRODUCE herself or shake my hand. She went on to look at my teeth and didn't even examine everything until I asked her to she then said "you have a lot of cavities" .. uh ok? so how many do I have? I had to keep asking questions to find out about anything. I was also told that they had "emergency clients" which is why they could not do my cleaning. SO GROSSLY UNPROFESSIONAL. STAY AWAY. There are much better alternatives in the EL area. The best part of the visit was the extremely nice front desk receptionist and props to her for putting up with that office. Maybe if they spent more money training in customer service than decorating their fancy office this place would be worth coming to.

I switched to this dentistry because I thought they were "holistic" like advertised. They called…read moreme 3 times to change my appointment. Once I finally got in they spent over and our doing xrays.They clear can't be that holistic when they took Ofer 15 X-rays and stuck my entire head what appeared to run like a CT machine, then probed my mouth with more devices that are sure to have heavy EMF. When they were finished they decided to tell me they weren't going to clean my teeth today because they didn't have enough time. The dentist and dental assistant said "by the time we realized you needed a full exam (still never explained what a full exam entails) it was too late to call you". So on top of the excessive amounts of rescheduling they don't even respect their patients time enough to give them a 30 seconds phone call. At no point in time did they say "sorry I should have explained that to you" or "sorry we should have called you" they almost made it seem like it was my fault. I am super bummed because I really wanted to like this practice. I will give them one more chance before I go back to my old dentist (who always went above and beyond to communicate scheduling and any other changes that may occur). Also interested to see what the hpi

Dr. Bechtel is a great dentist. I have going to him since he bought the practice from my previous…read moredentist.

From the owner: Offering Health Centered and Individual Focused 1:1 Relationship Based Dental Care. Coaching those…read morewe Serve to become as Healthy as they would like to be.

The practice has went down hill a lot since Dr Hutchinson retired. The family atmosphere is no…read morelonger there. We are being billed incorrectly most of the time. They will always correct it but it shouldn't happen that often. I like the tools they use. Not nearly as painful as going to the dentist was 30-40 years ago. The hygienists are pretty good but don't always explain everything about a procedure. I've been surprised before.

Dr Laura Dyras is an excellent cosmetic dentist. She wants the most natural look for her…read morepatients. My case was not easy but she made sure my bite was correct before the permanent crowns were placed. I appreciated her concern for for my comfort and look of my teeth. They have never looked better!

The office staff is wonderful and Dr Rashid is the best. We drive a bit but it's well worth the…read morecare our family receives!!

Dr. Rashid and his staff are extremely friendly and competent. Dr. Rashid prides himself on…read morelearning best practices and investing in state of the art technology. His office is easy to find and has ample parking. This is the place to go for both general teeth cleaning / maintenance and more stressful dental needs. Mitch C.

The staff is the worse! They also lie about what each other are saying when customers call in…read moreregarding previous conversations.

My first time here and got a cleaning done by Lauren! She was very personable, sweet, and made my…read moreexperience very comfortable (I have a MAJOR fear of the dentist lol) will definitely be coming back:)

My mother goes to this location. She needed an emergency root canal. they called around and got her…read moreinto an office that day. Then she came back the following day to prepare for her crown. This Aspen Dental went above and beyond what they had to do to help her. Thank you Aspen dental on Saginaw street!

I just started going to Aspen Dental and I am very happy with the staff and Deidre. I highly…read morerecommend them, Vicki